Indexer Failure after 4.5 SR-2 Install

Hi,

Something went awry with my SR upgrade, I think. Now, every time I start Logos, it looks like the indexer starts to run, but then errors out. I get the standard windows "program has stopped running" blurb, with these details:

Description:
Stopped working

Problem signature:
Problem Event Name:    CLR20r3
Problem Signature 01:    logos4indexer.exe
Problem Signature 02:    4.50.0.1869
Problem Signature 03:    4f21e45c
Problem Signature 04:    mscorlib
Problem Signature 05:    2.0.0.0
Problem Signature 06:    4e154d90
Problem Signature 07:    344a
Problem Signature 08:    15a
Problem Signature 09:    System.UnauthorizedAccess
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033

I tried the "Rebuild Index" command, but the same thing happens.

Support/insights/sympathy welcome.

Blessings,

Jim Dunne

Find more posts tagged with

Comments

Mark Smith

Jim,

Whenever there is a problem like this we almost always need log files to help. If you have never enables diagnostic logging, you'll need to do so. You can learn how to do that here: http://wiki.logos.com/Diagnostic_Logging Follow the instructions to enable permanent logging. The instructions about what to do with the files are on that page, too.

You'll need to enable logging, then reopen Logos 4 and let it crash. Then put all the files in one .zip folder and attach it to a follow-up message.

Jim Dunne

https://community.logos.com/discussion/comment/333148#Comment_333148

Thanks, Mark. Never had to do this before. File is attached.5633.logos log files 120130.zip

Mark Smith

https://community.logos.com/discussion/comment/333163#Comment_333163

Jim,

Thanks that is helpful. The Indexer is quitting when it can't get access to a temp folder: c:\windows\temp\tmp1353.tmp in the last instance. (The others in the Error log are the same except a different file name, as expected).

I haven't seen anyone blocked from their temp folder before. Others who've had trouble have needed to unblock a Logos folder during installation.

Please use Windows Explorer to navigate to the C:\windows\temp folder, then right click on the folder name and select Properties. Then go to the Security tab and see if you as the user have full permissions for this folder. You should.

If not, there is an explanation (and screen shots) of how to take ownership of a Windows folder here: http://wiki.logos.com/Fixing_Logos_4_folder_Ownership You will need to take ownership of that folder and try to run Logos again. If the crashes we probably know why, but zip up the log files again and attach them.

Jim Dunne

https://community.logos.com/discussion/comment/333184#Comment_333184

Mark,

That fixed it! Seems a bit ominous that I lost permissions to the TEMP directory - but it's resolved, and Logos is happily indexing away.

Thanks much for the assist.

Blessings,

Jim D.

Mark Smith

https://community.logos.com/discussion/comment/333272#Comment_333272

[Y]

Glad it worked for you.

Mark Silverstein

https://community.logos.com/discussion/comment/333341#Comment_333341

Mark, I'm getting a similar error. I've attached my files. Any advice? Thanks.

Logos4IndexerCrash.zip

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/356436#Comment_356436

Mark, I'm getting a similar error. I've attached my files. Any advice? Thanks.

Welcome [:D]

Not Mark. Noticed Logos4IndexerCrash.txt has "Program Version: 4.3 SR-7 (4.30.0.1621)"

Wiki => Logos 4 Release Notes shows current Logos 4 stable release is 4.5a SR-1 (4.51.0.2057); also noticed 4.3 SR-7 (4.30.0.1621) was released on 5 Dec 2011.

Wonder about upgrading Logos 4 ? manually download and install current Logos 4.5a SR-1 then see if indexing crash repeats.

Wiki Getting Started with Logos has => Installation + Indexing with link => Logos 4 PC Installer plus link => Installation and Indexing FAQ’s (Frequently Asked Questions)

Keep Smiling [:)]

Scott K

https://community.logos.com/discussion/comment/333148#Comment_333148

Here's another one. I have had repeated problems indexing on the fly, though I have had success in the recent past if I have manually asked the indexer to index everything from scratch from within L4.

Attached are my error logs: 4212.Logos Log Files.zip

Thanks for any help you guys can provide!

Blessings on this Good Friday 2012,

Scott

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/356626#Comment_356626

Attached are my error logs:

Logos4IndexerCrash.txt has an error:

Error detail: SEHException: External component has thrown an exception.

Within the error stack, noticed "InsufficientDiskSpace"

I have had repeated problems indexing on the fly, though I have had success in the recent past if I have manually asked the indexer to index everything from scratch from within L4.

Rebuild Library index command deletes Library index then builds. Incremental indexing merges postings into a copy of the Library index (along with some temporary files).

Wondering about size of your Library Index folder ?
C:\Users\username\AppData\Local\Logos4\Data\random\LibraryIndex

Since using stable 4.5a SR-1 release, other option is contacting Logos Tech Support => http://www.logos.com/about/contact

Keep Smiling [:)]

Scott K

https://community.logos.com/discussion/comment/356793#Comment_356793

I ended up resolving my issue by replacing my internal HD. Diagnostics (and sharing my error codes with Dell) revealed that my drive had already "failed." Installed a new HD and now I'm back to indexing smoothly. [H]

Scott

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/360001#Comment_360001

I ended up resolving my issue by replacing my internal HD. Diagnostics (and sharing my error codes with Dell) revealed that my drive had already "failed." Installed a new HD and now I'm back to indexing smoothly.

Scott

Rejoicing with you [8-|] Thanks for sharing.

Keep Smiling [:)]