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Posts 164
Lewis Harper | Forum Activity | Posted: Thu, Feb 2 2012 7:11 PM | Locked

Opened ESV to Phiippians  2:12, right clicked on beloved and program crashed.  Restarted computer with the same results.

OS X 10.73

Posts 11260
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alabama24 | Forum Activity | Replied: Thu, Feb 2 2012 7:32 PM | Locked

Sorry Lewis. I am unable to replicate. Can you post your logs?

Mac | iOS | L5 Gold | Win Logs | Mac Logs  

Posts 164
Lewis Harper | Forum Activity | Replied: Thu, Feb 2 2012 7:41 PM | Locked

Here are the logs.

4336.Logos4Crash.txt

4670.Logos4Error.log

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Feb 2 2012 7:47 PM | Locked

Would like to see diagnostic log files for crash context.

Noticed crash involves Notes: NotesUtility.FindVisibleIntersectingTextRangeNotes

Curious if Notes are not displayed, does right click crash ?

Wonder about enabling diagnostic logging, restart Mac, then launch Logos 4 Mac, repeat crash, compressing log files, followed by reply with zip file upload ?

Option: download and use an applescipt application 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Wiki has => http://wiki.logos.com/Diagnostic_Logging#Mac  with terminal commands, which are used in the applescript application.

Wiki Mac Troubleshooting  => How to Report Bugs in Logos 4 Mac  has the log posting steps, including link to  Logos Log Scribe application to create a zip file on your desktop (copies console messages, then compresses contents of your Logging folder for posting).

Keep Smiling Smile

Posts 164
Lewis Harper | Forum Activity | Replied: Thu, Feb 2 2012 7:59 PM | Locked

Files are attached

4848.Archive.zip.

Posts 11587
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Feb 2 2012 8:57 PM | Locked

Lewis Harper:

Files are attached

4848.Archive.zip.

Logos4.log file has several warning messages about key shortcuts for highlighters (e.g. P, O, B, Y, G, R); the crash error stack includes: "The given key was not present in the dictionary." so suspect warning about highlighter key and crash may be related.

Wonder about checking highlighting key assignments; perhaps clear shortcut, then assign shortcuts, followed by trying right click again.

Apologies: personally not have any key shortcuts assigned for highlighting; so unable to replicate right click crash.  With 10 visual filters active, my right clicked on beloved in Philippians 2:12 showed a pop-up with many choices.

Keep Smiling Smile

Posts 164
Lewis Harper | Forum Activity | Replied: Thu, Feb 2 2012 9:15 PM | Locked

KSFJ,

After deleting a my note files my right click is working.  Thanks for your help!

Posts 164
Lewis Harper | Forum Activity | Replied: Fri, Feb 3 2012 11:43 AM | Locked

Thought this problem was resolved but it's back.  Here are new logs.

2816.Archive.zip

Posts 164
Lewis Harper | Forum Activity | Replied: Fri, Feb 3 2012 2:57 PM | Locked

Thanks Logos for Beta 4,

So far no crashed when right clicking in ESV.

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