KJV & NKJV Search Crash Repeatable in 4.5a Beta 3 and 4

Rich DeRuiter | Forum Activity | Replied: Sat, Feb 4 2012 4:17 PM | Locked

Peter Cellini:

If I bible search in KJV or NKJV for any word, logos crashes.  This occurs in 4.5a Beta 3 and 4.  If I choose "top bibles" no crash, if I choose NET bible no crash.  This happens on two different machines as well

Just tried your search for "eye" in KJV (LLS:KJV1900 | 2011-03-23T18:18:49Z | KJV1900.logos4 - KJV 1900 with reverse interlinear), and it works just fine. NKJV (LLS:1.0.30 | 2011-03-23T18:56:18Z | NKJV.logos4 NKJV with reverse interlinear), also works without problems.

Would you check the version numbers, in case that's the issue.

Rich DeRuiter | Forum Activity | Replied: Sat, Feb 4 2012 8:19 PM | Locked

Peter Cellini:

Richard DeRuiter:

Would you check the version numbers, in case that's the issue

Thanks Richard,

Yes the version numbers match yours.

Okay, good. That means we're talking about the same files.

Well, not so good, it means the problem isn't the files, but something with your system. The best chance to solve this is to post some logs.

Please enable logging by carefully following all the instructions in the link below:
http://wiki.logos.com/Diagnostic_Logging

Then run Logos and see if you can repeat the issue that caused the crash. Make sure to post all  the log and txt files here for review. Here are the Wiki instructions for how to upload logs.
http://wiki.logos.com/Uploading_Logs

Let me repeat, please post all the log and text files - even if you think they are irrelevant. (You have no idea how many people don't.)

Lynden Williams | Forum Activity | Replied: Sat, Feb 4 2012 8:39 PM | Locked

Does a system reboot solve the problem?

Icarus38376 | Forum Activity | Replied: Sun, Feb 5 2012 10:55 AM | Locked

Thanks Folks,

The "Rebuild Index" process has fixed the problem. "Rebuild Bible Index" did not work.

Dave Hooton | Forum Activity | Replied: Sun, Feb 5 2012 10:55 PM | Locked

Peter Cellini:

Ooops..Spoke too soon.  The NKJV worked after the Rebuild Index, but the KJV still crashes. 

I cannot reproduce with your simple query for "Eye". Two things to try:-

• Delete KJV1900.logos4, KJV1900NT.lbsrvi, KJV1900OT.lbsrvi from \Resources folder, restart L4 and run the search after the download & index (let me know if it does not index).

If that does not work then:

• Delete the bible index folder C:\Users\Peter Cellini\AppData\Local\Logos4\Data\random_userId\BibleIndex and restart L4. Run the search after the indexing completes.

Icarus38376 | Forum Activity | Replied: Tue, Feb 7 2012 5:21 PM | Locked

Peter Cellini:

Tried both suggestions...still crashing

Logos, any response?

Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Feb 7 2012 7:36 PM | Locked

Peter Cellini:

Logos, any response?

I can't reproduce this problem.

Please provide the following additional diagnostics:

1) A copy of the "Support Info" (at the bottom) in the KJV1900 Info screen.

2) A screenshot of a successful "Verses" search for "eye" in the KJV1900. (You may need to search a different Bible first, then change the search to Verses, then change the Bible to KJV1900.)

Icarus38376 | Forum Activity | Replied: Wed, Feb 8 2012 3:53 AM | Locked

Bradley Grainger:

) A copy of the "Support Info" (at the bottom) in the KJV1900 Info screen

David Lee | Forum Activity | Replied: Wed, Feb 8 2012 10:47 AM | Locked

Here are the logs from the crash when I searched for the word "eye" in KJV search.

8688.Logos4.log

71114.Logos4Crash.txt

4578.Logos4Error.log

David Lee | Forum Activity | Replied: Wed, Feb 8 2012 4:11 PM | Locked

Here is another crash from strong # search.

3201.Logos4.log

3276.Logos4Crash.txt

6013.Logos4Error.log

If I perform the identical search on the whole library, it works.  Whenever I perform Bible search, it crashes.