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This post has 60 Replies | 5 Followers

Posts 42
Andrew Loney | Forum Activity | Replied: Thu, Mar 1 2012 9:12 PM

Logo posts advertisements to our devices all the time. Why not post helpful notices such as when services are not available? Hmm

Posts 5
Bill Maynard | Forum Activity | Replied: Mon, Mar 5 2012 4:12 PM

Amen

Posts 838
Dewayne Davis | Forum Activity | Replied: Tue, Mar 6 2012 6:58 AM
Dave Dunkin:
disabled for the next few days
I am glad I was a week ahead on my reading, but it has now been a week. Are we close to re-enabling this feature? Or is a few days going to turn in to weeks?

“... every day in which I do not penetrate more deeply into the knowledge of God’s Word in Holy Scripture is a lost day for me. I can only move forward with certainty upon the firm ground of the Word of God.”

Posts 9
Hayden simons | Forum Activity | Replied: Thu, Mar 8 2012 5:06 PM

Any updates on this?  I am pretty new here so if updates are already posted somewhere else, can someone point me in the right direction?  I believe we have been without these for around a week. I'm able to get to my plan on my desktop, but would like to be able to go straight to my iPad to do reading when I wake up each morning. Thanks!

Posts 1821
Kenneth Neighoff | Forum Activity | Replied: Thu, Mar 8 2012 5:18 PM

Nothing has been posted yet about the update.  I hope it comes soon.  I also do all my reading plans on the IPad.  When I updated my computer to 4.5a and the Logos app was still at 2.0.2  reading plans stopped syncing to my computer.  When they disabled the app all my reading plans were up to date on it.  I hope they get this on Itunes soon, cause I got a whole lot of catching up to do.

 

The only reading plan that is up to date, are the ones that would not transfer to the IPad, my Bible reading plans. So the good news is they are up to date.

Posts 7
cosmoglot | Forum Activity | Replied: Fri, Mar 9 2012 3:56 AM

Is there an ETA for the updated app to re-enable the reading plans?

Posts 29
Gary Wiens | Forum Activity | Replied: Fri, Mar 9 2012 7:04 AM

This is either the most difficult project the Logos team has faced, or it's of secondary priority, or there is a need to upgrade the techs who are working on it. 

Posts 10
Mark Carey | Forum Activity | Replied: Sun, Mar 11 2012 10:01 PM

Gary Wiens:

This is either the most difficult project the Logos team has faced, or it's of secondary priority, or there is a need to upgrade the techs who are working on it. 

Comments like these are unhelpful to anyone, especially since the likelihood you have any idea of the complexity involved in deploying a large scale service.  

It's one thing to express your anticipation or eagerness for the new service, but another thing entirely to throw people under the bus whom you've never met, have no idea what problems they are facing, and no appreciation of their desire to deliver a functional service.

Posts 4593
Forum MVP
Mike Binks | Forum Activity | Replied: Mon, Mar 12 2012 2:05 AM

Mark Carey:

Gary Wiens:

This is either the most difficult project the Logos team has faced, or it's of secondary priority, or there is a need to upgrade the techs who are working on it. 

Comments like these are unhelpful to anyone, especially since the likelihood you have any idea of the complexity involved in deploying a large scale service.  

It's one thing to express your anticipation or eagerness for the new service, but another thing entirely to throw people under the bus whom you've never met, have no idea what problems they are facing, and no appreciation of their desire to deliver a functional service.

And Gary - you have a complete disregard for those who do not have the 'recognise irony' gene. Shame on you!

Posts 502
Randall Hartman | Forum Activity | Replied: Mon, Mar 12 2012 5:11 AM

One thing can be said for sure.   the fact that the reading plans are still disabled stretches the meaning of the original posts phrase "for the next few days."   Logos has created an expectation that needs to be better managed.  Updates regarding this issue would be appropriate. 

Posts 29
Gary Wiens | Forum Activity | Replied: Mon, Mar 12 2012 7:40 AM

My apologies for venting my frustration in an unhelpful and arrogant way. 

Posts 9
Hayden simons | Forum Activity | Replied: Mon, Mar 12 2012 9:03 AM

Garrett Mercury:

One thing can be said for sure.   the fact that the reading plans are still disabled stretches the meaning of the original posts phrase "for the next few days."   Logos has created an expectation that needs to be better managed.  Updates regarding this issue would be appropriate. 

 

Garrett -

Have to say I'm in agreement.  I don't actually use the desktop software (yet, anwyay).  I just found out about the Ipad app around 3 weeks ago.  It seemed like it fit my needs better than any other app.  I could save my notes and have my reading plan at my disposal.  Would work out perfectly for the upcoming business trip I had.  I had the ESV study Bible in hard copy, but this would keep me from having to lug it around on my trip.

Wouldn't you know, the day before the trip the reading plans stopped working.  While I know that the syncing of reading plans may be a frivolous thing to complain about for some, but for me, it was about 50% of the reason I plunked down the $50 bucks to re-purchase an electronic version of the study Bible I'd been using.  I'm continuing to use it, and appreciate the fact that the app itself is free.

I have to say that if this were any other service, I've got a feeling we'd all be in an uproar.  For example, I know with most cell phone plans we get voice mail and text messaging for free.  Imagine our cell phone company disabling for a few days before telling us they were giving us an upgrade.  And once they did announce the upgrade, they told us we'd get our voice mail and text messaging back in a few days.  Meanwhile, 2 weeks pass with no more updates. 

To reiterate, the voice mail and text messaging are FREE, but a decent portion of the reason we purchased the cell plan to begin with was due to having text messaging and voice mail. 

I can appreciate the complexity of the system Logos is trying to implement.  I can appreciate that the user volume has likely gone up significantly and scalability has to be built into the syncing process.  What I can't understand is why I wake up every morning looking for an update to when this issue will be resolved and all I see is that the reading plans will be disabled for the next few days.

Posts 377
Danny Parker | Forum Activity | Replied: Mon, Mar 12 2012 11:00 AM

In these areas a service company must avoid two common problems that Logos sometimes fall into. 1. Setting dates that continue to slip to a ridiculous point. 2. Not communicating about dates at all.

I have been waiting for fixes for large highlights since the release of Sync 2. While the fix is apparently done, it awaits the inclusion of the reading plans implementation. A few days - no big deal. However, weeks of expectation becomes frustration. Other than an unofficial word from Alabama (thanks for this by the way), nothing. Not sure how a couple of days can turn into weeks - definitely need to provide updates when this occurs (actually as an ex software I guy I can - but even more the reason to communicate once an expectation has been set).

The other problem that arises is when no dates of any kind are given and/or no vision/plan is cast. Likely this comes as a result of giving dates that continually shift (as this one), and users go balistic. It becomes easier to give no dates than face the heat for a missed date. I am amazed at sometimes how unChiristian the comments can become.

Is there an answer? I believe that great customer service is when a company sets realistic expectations - casting vision and implementation plans - and then delivers. Do things happen? Of course. And these are opportunities to communicate and make users feel that a company understands and is taking appropriate actions to make things right. Perhaps an on going regular set of posts/blogs that provide development/maintenance updates would help. I know that there are some limitations in not wanting to give competitors too much info, but providing something would help. Frustrations arise when a vacum exists. Wild speculation runs rampant in these situations. Dissatisfaction grows exponentially. Establishing a reputation of delivering as promised and providing continual communication in all cases is critical.

The other side of this responsibility is that Logos users must respond appropriately (unfortunately this may never happen based on years of browsing the forums). 

Logos is a great company with a great product. But it has areas that could be improved, especially as it expands its reach into the future.

Posts 823
GregW | Forum Activity | Replied: Mon, Mar 12 2012 11:48 AM

I love the Logos product, and am impressed with the way Logos tries to deal openly and honestly with its customers (30-day refunds, great sales, relaxed licensing policies, not charging for ongoing syncing/data storage and so on). The difficulty is that situations such as this with the reading plans become those that shape users' views of the company.  I am becoming disappointed at the response on this one, and the "few days" notification that appeared on our devices (after the removal of plans) has now turned into over a week with no further official communication. 

If someone tells me that my reading plan isn't going to be available for a month, I am happy to put it into a spreadsheet on my iPad and carry on that way until it's fixed, but I have been checking the App Store a couple of times a day now for over a week to see if there is an updated app.  Like Danny, I used to manage software projects before becoming a pastor, and still have the scars from the occasions when I didn't communicate well with the user community when unexpected delays occurred.  I suspect it is the lack of communication on this issue that is causing frustration, probably because the people concerned have got their heads down full-time to sort out whatever issues have arisen in the implementation, but it would be helpful if whoever is managing them would make sure to put an aupdate setting reasonable expectations onto our home screens so that we can stop wasting time checking these forums and the app store looking for some idea as to what is happening. 

We all know that Logos in general, and Bob in particular, really care about these things, but some regular official updates would help those of us who are positive about Logos, and  would probably help with the perception of those who are not so positive. 


Running Logos 6 Platinum and Logos Now on Surface Pro 4, 8 GB RAM, 256GB SSD, i5

Posts 4
Mark Evans | Forum Activity | Replied: Mon, Mar 12 2012 12:19 PM

One thing for all of us to remember is that the reading plan sync is one piece of a much larger product that for the most part work really well; not to mention the fact that Logos provides it FREE.  While the reading plans not working frustrates me too.I am still thankful for a wonderful product that allows me to do a lot of study while on the go. If you are like me, it is easy to fixate on the negative instead of the positive.  The positive is that we have a great mobile app that will be even better once the "reading plan" issue is resolved.

Posts 2912
Forum MVP
Jacob Hantla | Forum Activity | Replied: Mon, Mar 12 2012 1:02 PM

There is some inherent delay built into Logos updates for iOS as they await approval from the appstore. I'm guessing this process is even more delayed now that everybody is submitting the OS 5.1 updated software.

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

Posts 377
Danny Parker | Forum Activity | Replied: Mon, Mar 12 2012 1:34 PM

Just a reminder that the issue is not really the additional delay (delays are part of life). The issue is how to establish and manage customer expectations (at least for me).

Note: The update has not yet been released for Apple review (at least not as of last week). So we can't just assume it is an Apple update problem.

Users (customers) should neither beat up people in an unChristian manner nor should we merely ignore mistakes in customer service. In order to reach its full potential Logos needs to be aware when it impacts customer's perceptions. Pointing this out is not (or at least should not) be an unkind action, but merely customer feedback about perception of service. I believe that Logos desires this feedback - better to receive feedback than lose customers.

Posts 5
Bill Maynard | Forum Activity | Replied: Mon, Mar 12 2012 6:10 PM

Free? Have you looked at the price of Logos?  With prices starting at $150.00 and capping out at $1700.00 I don't think you can call any feature free.

Posts 4
Richard Dillon | Forum Activity | Replied: Mon, Mar 12 2012 6:43 PM

As with every other human endeavor, lack of communication allows us to fill in with the worst.  

Logos -  all you need to do is inform us what is going on!!

 

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