Hi! I'm having trouble reading books in the reading view. It has happened about 10 times in less than a day that Logos crashed when I reach the end of a page and want to turn to the next (by using space bar). Not much fun so far. :-(
I have the feeling that it has to do with the highlighting I'm using (solid color). When I don't hightlight anything, it's just working fine. But as soon as I use highlighting on a particular page, there seems to be something that causes the page to be reformatted (e.g. if I turn to the previous page and get back, I notice that the page layout has changed).
Anybody else experienced the same problem? Is there a solution?
Here is the Logos-file that was created while two crashes occured (though I failed to see an error recorded).
3113.Logos4.log
Thanks!
André
Yes, there is an error in the attached log file; it occurs several times: "Error ResourceUtility FormatException for saved text range..."
Logos developers will have to figure it out.
The work-around would be to not use reading view for now.
I cannot reproduce the crash, but I did find some buggy behavior with attempting to do highlighting in reading view. Sometimes when I select the very last portion of text visible on the page and press the shortcut key for one of my highlighting styles, instead of highlighting that text, Logos inverts the selection so that everything on the page except what I had selected is now selected (and scrolling backwards in the resource I see that the selection actually goes back all the way to the beginning of the current article or chapter). It is not consistently reproducible. At least it only happened on one page for me, consistently on that page, but not on any other page. So I don't know reliable steps to reproduce it.
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I'm not able to reproduce this issue either. It would be helpful to know a few more details about what you are doing when the program crashes.
Which resource are you using? How many columns is your display set to? (From the log it looks like you're using the TNIV set to 'Auto', is that correct?)
Do you have footnotes/reverse interlinear displaying? Which solid color highlight are you using? It might help to see a screenshot of a particular highlight you are making or a screencast of the crashing behavior.
When you say there is no error recorded, did you mean that there is no error log created? If not, it would be useful to have any additional error/crash logs that are also generated at the time of the crash.
Rosie Perera:I cannot reproduce the crash, but I did find some buggy behavior with attempting to do highlighting in reading view. Sometimes when I select the very last portion of text visible on the page and press the shortcut key for one of my highlighting styles, instead of highlighting that text, Logos inverts the selection so that everything on the page except what I had selected is now selected (and scrolling backwards in the resource I see that the selection actually goes back all the way to the beginning of the current article or chapter). It is not consistently reproducible. At least it only happened on one page for me, consistently on that page, but not on any other page. So I don't know reliable steps to reproduce it.
There has been an incidence of this type of behavior reported recently, the case for which is still active.
Diagnostic Logging
Tonya J Ross: Rosie Perera:I cannot reproduce the crash, but I did find some buggy behavior with attempting to do highlighting in reading view. Sometimes when I select the very last portion of text visible on the page and press the shortcut key for one of my highlighting styles, instead of highlighting that text, Logos inverts the selection so that everything on the page except what I had selected is now selected (and scrolling backwards in the resource I see that the selection actually goes back all the way to the beginning of the current article or chapter). It is not consistently reproducible. At least it only happened on one page for me, consistently on that page, but not on any other page. So I don't know reliable steps to reproduce it. There has been an incidence of this type of behavior reported recently, the case for which is still active.
Thanks, Tonya. I'm glad someone else has reported it so I don't have to take the time to try to narrow it down to a reproducible case.
Hello Andre, your first suspicion regarding the logs was correct, and though Rosie is correct also, in that there are errors recorded, those errors are not displaying a crash. The program runs for another four minutes after the errors are recorded before the log ends. With that said, something is obviously wrong. Can you get another set of logs, and make sure that you either rename them before opening Logos 4 again, or post them here? I'm also curious if there might be clues regarding the cause of the crash in your event viewer?
Let me know if you see "error" with a red x anywhere, or any other helpful information recorded around the same time of the crash. Also, what book are you in when this happens, and (as Tonya asked) how do you have the page displayed?
Thank you.
Thanks for looking into this! I wasn't able to respond earlier because of traveling, but now I can.
Yesterday I was reading in the same resource (Klein, W. W., Blomberg, C., & Hubbard, R. L. (2004). Introduction to Biblical Interpretation. Nashville, TN: Thomas Nelson.), the only resource opened. Again, while reading in the reading view, after about every other page Logos crashed. In the log attached there should be at least two crashes recorded.
I do have TNIV as my default bible when using this resource. I use yellow as a solid color for highlighting. Amount of colums is set to automatic.
Let me know if you need any additional information.
André Kamphuis
3201.Logos4.log
Tonya J Ross:It might help to see a screenshot of a particular highlight you are making or a screencast of the crashing behavior.
Here is a screenshot after Logos crashed again:
bump. Hoping somebody can look into this... :-)
Andre, I'm emailing you.