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Posts 33
Mike Melloy | Forum Activity | Posted: Sun, Aug 2 2009 5:50 PM

I have noticed while setting up keylink preferences that some of my resources show greyed out and are unavailable for promoting. Has anyone else run into this?

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Dave Hooton | Forum Activity | Replied: Sun, Aug 2 2009 6:58 PM

MikeMelloy:
I have noticed while setting up keylink preferences that some of my resources show greyed out

Are you sure the resources are unlocked or (if unlocked) are they in your resource folder?

Dave
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Windows & Android

Posts 33
Mike Melloy | Forum Activity | Replied: Sun, Aug 2 2009 7:10 PM
Yep, I thought of that but checked out both. I can open resources from My Library and when I check out name and location for open resources in my bibliography they are in the right location...
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Bohuslav Wojnar | Forum Activity | Replied: Sun, Aug 2 2009 11:18 PM

MikeMelloy:
Yep, I thought of that but checked out both. I can open resources from My Library and when I check out name and location for open resources in my bibliography they are in the right location...

I the Windows version it helps in the similar situations to do Refresh Resources and restarting Logos twice, to make Keylinks working properly. I don't know if that helps in your situation, but you can try.

Bohuslav

Posts 33
Mike Melloy | Forum Activity | Replied: Mon, Aug 3 2009 5:23 PM

Thanks for the suggestion. I tried refreshing resources and when the system is starting it errors out at the "initialize keylink handler" step. Perhaps this is part of the problem?

Posts 71
Colin Thornby | Forum Activity | Replied: Sun, Aug 16 2009 10:11 PM

This crash happens to me, too. Does anyone have any fixes?

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Jack Caviness | Forum Activity | Replied: Mon, Aug 17 2009 2:42 AM

Mike Melloy:

I have noticed while setting up keylink preferences that some of my resources show greyed out and are unavailable for promoting. Has anyone else run into this?

Mike

I cannot duplicate your problem. Which Data Type are you setting up, and which resources are unavailable? (I don't need an exhaustive list).

Jack

Posts 26
Doug Horst | Forum Activity | Replied: Tue, Aug 18 2009 4:42 PM

This thread from a few days ago should help: http://community.logos.com/forums/t/466.aspx

Posts 33
Mike Melloy | Forum Activity | Replied: Tue, Aug 18 2009 7:49 PM

Jack,

I worked with support and they found a file that needed to be deleted from a cache folder that fixed the problem.

Thanks, Mike.

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