Shuts down constantly and also runs very slow since Windows 7

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Posts 58
Gloria | Forum Activity | Posted: Sat, May 5 2012 7:10 AM

I am having a problem with Logos ever since I've updated to Windows 7.  The program seems to be so slow.  Not sure if it's related to windows 7 or not.  Also, when I try to send a map to powerpoint, it shuts down, w/ microsoft searching for what went wrong.  It does this not just when sending a map, but when I try and open several different things on Logos, or when, during my impatience with how slow Logos operates any more, it can't seem to handle my 3 or 4 clicks.

This happens even when I just have my bible open and maybe 1 or 2 other resources, so it's not like I have tons open.  Can someone help me please?  Thank you.

Gloria

Posts 1649
Room4more | Forum Activity | Replied: Sat, May 5 2012 7:55 AM

Gloria:

I am having a problem with Logos ever since I've updated to Windows 7.  The program seems to be so slow.  Not sure if it's related to windows 7 or not.  Also, when I try to send a map to powerpoint, it shuts down, w/ microsoft searching for what went wrong.  It does this not just when sending a map, but when I try and open several different things on Logos, or when, during my impatience with how slow Logos operates any more, it can't seem to handle my 3 or 4 clicks.

This happens even when I just have my bible open and maybe 1 or 2 other resources, so it's not like I have tons open.  Can someone help me please?  Thank you.

Gloria

Greetings. My first question is: did you upgrade/update or did you get a new machine[desktop, laptop, etc., etc.]?

 

DISCLAIMER: What you do on YOUR computer is your doing.

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Sat, May 5 2012 11:01 AM

Make sure your computer meets the technical specs listed here: http://www.logos.com/support/techfaq

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 10548
Denise | Forum Activity | Replied: Sat, May 5 2012 1:39 PM

No offense to Hunter (who IS quite helpful and great new software), but I suspect Room4More's question is the right one. Presumably the OP was running either Vista or XP previously, even if on a low-spec PC. If so Windows7 would normally run Logos4 slightly better; not worse. The primary exception would be if an upgrade (instead of a clean install) was made to XP, in which case, unexpected problems could emerge.

"I didn't know God made honky tonk angels."

Posts 58
Gloria | Forum Activity | Replied: Sat, May 5 2012 2:50 PM

We had XP on the computer, and then we upgraded to Windows 7. 

Posts 10548
Denise | Forum Activity | Replied: Sat, May 5 2012 3:53 PM

Maybe Room4More will have good recommendations or others as well.

But I'd serious consider re-installing from scratch (Windows7). From what you describe, it sounds very 'system-ish'. Even Microsoft is squeamish about XP to Windows7 upgrades (vs re-installs). Starting 'from scratch' might be a sizable hassle, depending on how much you have to re-install. But it sounds like you really use your Logos4 heavily.

 It really depends on how much longer you want to use your present PC before upgrading hardware (as Hunter hints at).

"I didn't know God made honky tonk angels."

Posts 58
Gloria | Forum Activity | Replied: Sat, May 5 2012 4:24 PM

Okay.  I just checked with my DH.  He says  we didn't upgrade, but reinstalled.  And he built the computer, and it has lots of power, so....???

Posts 1649
Room4more | Forum Activity | Replied: Sat, May 5 2012 4:39 PM

Whats a 'dh', sorry not familiar w/that?

Reinstalled what?

 

DISCLAIMER: What you do on YOUR computer is your doing.

Posts 10548
Denise | Forum Activity | Replied: Sat, May 5 2012 4:48 PM

Well, I've re-read your description several times: unusually slow after you installed Windows7 and then installed Logos4 followed by unexpected crashes. The normal 'next step' is below. If you're not comfortable with these, you might get your DH's assistance (sounds pretty talented!).

Go to http://wiki.logos.com/Diagnostic_Logging and follow the instructions, trying to create a 'crashlog' of when the problem happens. Then upload the logs to the forums (there's instructions).

Plus if you can describe your PC a little more: memory, disk space, CPU, video card, latest version of Logos4?, etc.

"I didn't know God made honky tonk angels."

Posts 58
Gloria | Forum Activity | Replied: Sat, May 5 2012 8:17 PM

Sorry.  DH = "Dear Husband."  I misspoke.  Not "reinstalled"  but  installed, windows 7.  It wasn't an upgrade from xp to windows 7, but my "Dear Husband" reformated the hardrive with a fresh install of Windows 7. 

Posts 58
Gloria | Forum Activity | Replied: Sat, May 5 2012 8:35 PM

I will definately do this.  Thanks for the tip. 

Memory (ram) - 4 gig

CPU - AMD AM2 Athlon 64 X2 6000+

Disc  Space  - 160 gig

Video Card - 9600 GSO (nvidia gforce 9600)

My DH gave me these numbers, as he's the one who built the computer.  I'm at my laptop, so I don't know what version of Logos 4 that I have,  but I'm sure it's up to date, as I use it every day and it seems to always be updating.  Let me know if the computer is okay.  The DH says it should be fine for anything except hardcore game playing.  And since I don't even Farmville, well....

Posts 1649
Room4more | Forum Activity | Replied: Sat, May 5 2012 9:03 PM

Okay, check to see how much of the 160gig you have as free space left. If dh is there he will know how…but 160 should be enough…

: The minimum requirements for running Logos 4 on a PC are:

Pentium 4 1 GHz (or AMD equivalent- 1.3 GHz or higher)

1 GB RAM (2GB for Windows 7 & Vista)

Windows XP SP3

DVD-ROM drive (only required for non-downloadable items)

12 GB hard drive space on local drive (May require additional space depending on your library).

1024X600 Display

256 MB DirectX 9 graphics device

Internet connection required for activation & updates

 

DISCLAIMER: What you do on YOUR computer is your doing.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, May 5 2012 10:14 PM

Gloria:
CPU - AMD AM2 Athlon 64 X2 6000+

Found a review posted on 20 Feb 2007 for the AMD CPU => http://xtreview.com/review177.htm that shows this AMD CPU is similar to the recommended system specifications on the page pasted by Hunter:

Hunter Clagett:
Make sure your computer meets the technical specs listed here: http://www.logos.com/support/techfaq

Caveat: recommended system specifications can have a sluggish Logos 4 experience for many items: e.g. click once then wait.

Logos 4 is resource intensive on Mac & PC – benefits from fast processor, graphics, and disk along with adequate memory (i.e. newer hardware since Logos 4 being designed for use over 5 to 8 years).

If was shopping for a computer for primary Logos 4 use, would look at 2nd and 3rd Generation i5 & i7 CPU's (many times faster).  For storage, Solid State Disk (SSD) has fastest response, but is a bit pricey.  Seagate Momentus XT model has SSD hybrid with 750 GB disk that offers noticeably improvements with large storage.

Gloria:
Disc  Space  - 160 gig

Curious about disc rotational speed ?  7200 RPM is noticeably faster than 5400 RPM and 4200 RPM.

If was shopping for an ultrabook, Apple refurbished MacBook Air models offer best hardware bargain => http://store.apple.com/us/browse/home/specialdeals/mac/macbook_air  If was buying for Logos 4 use (Mac or PC), suggest July 2011 model with 4 GB of RAM.  The 13.3" MacBook Air model has a screen resolution of 1440 x 900. Reading rumors about MacBook Air model refresh soonish (few weeks ?), which should include price drop for older refurbished MacBook Air models.  Also reading about a replacement for 15" MacBook Pro.

With Boot Camp (free) and a Microsoft Windows license (cost ?), have option to run Windows on a MacBook Air, which includes Windows 8 => http://www.pcmag.com/article2/0,2817,2393005,00.asp

Caveat: with newer hardware, amount of click and wait in Logos 4 is reduced, but not eliminated (e.g. some things take awhile).

Keep Smiling Smile

Posts 58
Gloria | Forum Activity | Replied: Wed, May 9 2012 4:50 AM

Okay, I'm a bit confused by this response.  "If was shopping for an ultrabook..."  I don't know what an ultra book is and ???  Boot camp????  Macbook air????  Unless only the fisc rotation speed comment was for me?  I will have to look into that.  In the meantime, I haven't been working with program, but will definately log the user errors to post them. 

Anyway, what part of that response was for me and wasn't.    Thanks.

Posts 10311
Forum MVP
NB.Mick | Forum Activity | Replied: Wed, May 9 2012 5:48 AM

Gloria:

Okay, I'm a bit confused by this response.  "If was shopping for an ultrabook..."  I don't know what an ultra book is and ???  Boot camp????  Macbook air????  Unless only the fisc rotation speed comment was for me?  I will have to look into that.  In the meantime, I haven't been working with program, but will definately log the user errors to post them. 

Anyway, what part of that response was for me and wasn't.    Thanks.

Gloria,

KS4J is a very helpful forum user and he will go to great length to help others here - unfortunately he is also very attached to the Mac computer products. Thus, nearly everytime hardware questions come up, he will post some information that shows that it may be possible to buy refurbished Mac computers (this to counter the supposed assumption that Mac hardware is outrageously expensive - it may only be a bit expensive if it is bought as refurbished). Then - sincehe is very much aware of the fact that Logos 4 for Mac seems to run a bit slower than the Windows version, has some minor functionality deficits and is just a tiny bit less stabile than the Windows version - he will often include information how you may run Logos 4 Windows on a Mac in a dual-boot or emulation situation.

All this may only be helpful for you if you decide to buy a new computer and deem it more stylish to have them sport a half-eaten fruit logo. Otherwise the idea of buying a new, fast harddisk or upgrade the processor/the videocard may be not bad (since your husband self-built the system, he should know how to replace components). Unfortunately, heavy users tend to compare the hardware requirements of Logos with those of video gaming software.

For casual use as you describe, your system may be sufficient. Maybe it's some simpler thing: When I experience unusual slowness of my Win 7 PC, I look into the system tray and may find that the antivirus software is updating itself or has started a scheduled run in the background, eating up all the harddrive performance. Or Logos is indexing (which should happen infrequently, but will slow down the machine).

Hope this helps,

Mick

  

Running Logos 8 latest beta version on Win 10

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, May 9 2012 2:05 PM

Gloria:
Also, when I try to send a map to powerpoint, it shuts down, w/ microsoft searching for what went wrong.

Curious what Map is being sent to PowerPoint ?  Would like to try sending same Map to PowerPoint to see what happens.

Gloria:

Okay, I'm a bit confused by this response.  "If was shopping for an ultrabook..."  I don't know what an ultra book is and ???  Boot camp????  Macbook air????  Unless only the fisc rotation speed comment was for me?  I will have to look into that.  In the meantime, I haven't been working with program, but will definately log the user errors to post them. 

Anyway, what part of that response was for me and wasn't.    Thanks.

My apologies Embarrassed

After researching hardware specifications plus "runs very slow" comment, thought about various hardware upgrades since Logos 4 would be sluggish at best on current computer.  Also wonder about anti-virus software interaction with Logos 4 ?

Suspect adding a Solid State Disk (SSD) for Logos 4 use would be noticeably faster; thread => Are you seeing real speed improvements with SSD? has SSD plus some hardware configuration ideas.  If later decide to upgrade computer, SSD could be transferred.

For hard disk, a 7200 RPM drive is up to 33 % than a 5400 RPM drive, which can be noticed in Logos 4 usage.  For data transfers to/from disk, speed degrades from the outer edge to the center.  Thread => It's become so sluggish! has more performance ideas (may want DH to look at hardware comments) plus:

steve clark:

you may want to try some of the ideas here in this wiki page: Speeding up Logos 4 responses

Also take a look at this wiki page: Logos Running Slowly

Wiki => Getting Started with Logos has a number of Tips and links.   Personally learning having less open in Logos 4 is more responsive, along with knowing how to quickly open other items as desired.

Another hardware upgrade option is buying a newer computer.  An ultrabook is a laptop computer that weighs between 2 and 3 pounds that can have adequate hardware for acceptable Logos 4 use.  In contrast, lightweight netbooks can be used for Logos 4, albeit slow typically applies (similar to current computer).

Found an article comparing many ultrabook models => http://www.ultrabookreview.com/491-ultrabook-comparison-asus-acer-lenovo-toshiba-samsung-head-head/ and comparison with Mac Book Air => http://www.ultrabookreview.com/177-ultrabooks-macbook-air-good-great/

NB.Mick:
... he is very much aware of the fact that Logos 4 for Mac seems to run a bit slower than the Windows version, has some minor functionality deficits and is just a tiny bit less stabile than the Windows version - he will often include information how you may run Logos 4 Windows on a Mac in a dual-boot or emulation situation.

Depends on Logos 4 usage, whether Feature Parity deficits are significant or not; Logos 4 Mac needs many improvements.  Logos is tending

In the Logos 4 Windows forum, am including information that Apple Mac hardware has options for running Windows; Boot Camp is the fastest.  Personally using Logos 4.5b SR-1 on Windows 7 and Logos 4.5b SR-1 on Mac OS X 10.6.8 with similar hardware so most items have similar responses on both computers.  Caveat: indexing is noticeably faster on Windows 7.

NB.Mick:
Thus, nearly everytime hardware questions come up, he will post some information that shows that it may be possible to buy refurbished Mac computers (this to counter the supposed assumption that Mac hardware is outrageously expensive - it may only be a bit expensive if it is bought as refurbished).

Currently prices for Apple hardware models run the gamut from competitive to premium pricing, including outrageously expensive: e.g. can buy two 17" refurbished laptops from Dell for the same price as a refurbished 17" MacBook Pro.

From an ultrabook comparison article => http://www.ultrabookreview.com/836-cheaper-ultrabook-alternatives/ found an amazon link for a refurbished Acer Aspire TimelineX AS3830T-6870 model with 2nd Generation i5 processor, 4 GB RAM, and 500 GB hard drive for $ 589, which is less expensive than an Apple refurbished MacBook Air model albeit 500 GB hard drive is 5400 RPM.  Many laptop models have 5400 RPM drives to extend usable battery life.

From ultrabook comparison article => http://www.ultrabookreview.com/491-ultrabook-comparison-asus-acer-lenovo-toshiba-samsung-head-head/ noted Lenova U300S positively mentioned several times.  Looking on Amazon, found a Lenovo U300S for $ 1,821 with 1.8 GHz i7, 4 GB RAM, 256 GB SSD, and 13.3" screen.  In comparison, refurbished 13.3" MacBook Air with 1.8 GHz i7, 4 GB RAM and 256 GB SSD is $ 1,439 along with Apple's 13.3" screen having higher resolution of 1440 x 900 (compared to 1366 x 768 on the Lenovo model).

Samsung was also positively mentioned in article, looking on Amazon, found a Samsung Series 5 NP530U3B-A02US 13.3-Inch Ultrabook (Silver) with 1.6 GHz i5, 4 GB RAM, and  128 GB SSD for $ 769 (reflects 30 % discount), which should have decent Logos 4 performance.   Apple uses a number of Samsung components.  Also $ 769 is less than the lowest priced refurbished MacBook model with 4 GB RAM and 128 GB SSD at $ 999; anticipating refurbished price drop after Apple releases newer MacBook Air models later this year.

Personally living and learning plus concurring with NB.Mick about Apple pricing.  Years ago, all Apple Mac models had premium pricing.  With model refreshes later this year, am wondering about the pricing future of Apple and other computers.  Intel wants Ultrabook sales to increase (has been helping to subsidize ultrabook pricing).

Keep Smiling Smile

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, May 9 2012 2:31 PM

You can also try running the steps found here to see if you can streamline your system: http://wiki.logos.com/Logos_Running_Slowly

I'd also be quite curious to see your log files.

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

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