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Posts 28
Jon | Forum Activity | Posted: Fri, May 25 2012 2:16 PM

The application crashes when i add a second video.

It happen when I open the application click "add item" click "video", and click "File". it doesn't happen right here but then i find the video click "upload" or add or whatever it is. Then i try to add a second video because i am trying to get them all added to our cloud. I don't really wait i just go ahead and click "add item" again, click "video", and click "File". at this point the screen goes white and windows pops up a window that says it is trying to find a solution which it fails to do and then the only option i have is close. Which closes proclaim.

I am running Windows 7.

A few versions back i was able to upload like 5 files at a time. This time it seems to always lock after the first one.

I haven't tried to wait for it to upload before trying it again. I am trying that now but even if that is the case it used to work, now it doesn't.

Posts 3176
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, May 25 2012 2:59 PM

Hi Jon,

I'm sorry for the difficulty. Can you post your logs after the application crashes the next time you try this? You'll find them in your Documents folder in a folder named "Proclaim Log Files." We'll be able to look at them and figure out what is going on.  Thank you.

 

Posts 28
Jon | Forum Activity | Replied: Sat, May 26 2012 11:57 AM

Here are the Log files.

5153.Proclaim.log

1121.ProclaimCrash.txt

5265.ProclaimError.log

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Tue, May 29 2012 10:12 AM

Jon:

What file extension are you uploading? About how large are they in terms of megabytes?

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

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