Bug: wrong days/dates on reading plan

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Sean McIntyre | Forum Activity | Posted: Fri, Jun 8 2012 12:14 AM

The 2012 calendar on Mac shows the wrong days for the dates. Today's date is Friday 8th but the reading plan says that it is Friday 9th. Todays reading shows as tomorrow on my mac and today on my iPad. Is this just on my computer or is it the same for everyone?

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alabama24 | Forum Activity | Replied: Fri, Jun 8 2012 3:53 AM

What does the reading plan calendar say on your mac?

 

 

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Posts 107
Sean McIntyre | Forum Activity | Replied: Fri, Jun 8 2012 5:35 AM

alabama24:

What does the reading plan calendar say on your mac?

This

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alabama24 | Forum Activity | Replied: Fri, Jun 8 2012 5:40 AM

Does it line up with your mac iCal or no?

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alabama24 | Forum Activity | Replied: Fri, Jun 8 2012 5:56 AM

Do other reading plans have the same dates? What about a brand new plan?

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Sean McIntyre | Forum Activity | Replied: Fri, Jun 8 2012 9:41 AM

The date is correct in iCal and all plans are the same, even if I create a new plan.

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alabama24 | Forum Activity | Replied: Fri, Jun 8 2012 10:20 AM

Sounds like a bug to me. Sorry. Tongue Tied

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Hunter Clagett | Forum Activity | Replied: Fri, Jun 8 2012 12:07 PM

Sean McIntyre:

The date is correct in iCal and all plans are the same, even if I create a new plan.

I cannot reproduce that behavior. It might be helpful to see your log files. Follow the directions here to gather your logs: http://www.logos.com/support/mac/L4/logging

Then, reply to this thread and attach the logs.

 

Thanks,

- Hunter Clagett

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Posts 107
Sean McIntyre | Forum Activity | Replied: Sat, Jun 9 2012 12:24 AM

Hunter Clagett:

Sean McIntyre:

The date is correct in iCal and all plans are the same, even if I create a new plan.

I cannot reproduce that behavior. It might be helpful to see your log files. Follow the directions here to gather your logs: http://www.logos.com/support/mac/L4/logging

Then, reply to this thread and attach the logs.

Thanks, I have attached the logs. The instructions said that, after enabling logging, I should open Logos and re-create the error; I was not sure exactly what to do but I simply created a new reading plan. As before, it says that today is Friday June 9th instead of Saturday June 9th.

Hope you can help

Blessings,

Sean

P.S. Do I have to disable logging?5001.Archive.zip

 

Posts 107
Sean McIntyre | Forum Activity | Replied: Sat, Jun 9 2012 12:26 AM

Thanks for trying Alabama Smile

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alabama24 | Forum Activity | Replied: Sat, Jun 9 2012 6:11 AM

Sean McIntyre:
P.S. Do I have to disable logging?

If you used the method "enable logging for one session" (via the log in screen), you should not need to disable logging. It may be beneficial for you to download the script KS4J wrote for turning logging on & off permanently. (It turns the process into a couple of clicks). When you are trouble shooting, it is helpful to have your system keeping the logs. You can find the script in the thread below:

http://community.logos.com/forums/p/34277/272324.aspx#272324

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Hunter Clagett | Forum Activity | Replied: Sat, Jun 9 2012 10:12 AM

I don't see anything in your logs that would indicate a problem.

One thing you should check is the system date and time in your Mac OS-X preferences. Select System Preferences > Date and Time and make sure that is correct. 

 

Thanks,

- Hunter Clagett

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Posts 107
Sean McIntyre | Forum Activity | Replied: Sat, Jun 9 2012 10:18 AM

Hunter Clagett:

I don't see anything in your logs that would indicate a problem.

One thing you should check is the system date and time in your Mac OS-X preferences. Select System Preferences > Date and Time and make sure that is correct. 

My system time is correct (Saturday 9th June 2012). I can think of no reason why Logos thinks that it is Friday 9th.

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Hunter Clagett | Forum Activity | Replied: Sat, Jun 9 2012 12:58 PM

I'll be following up via email with you on this issue.

 

 

Thanks,

- Hunter Clagett

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Posts 107
Sean McIntyre | Forum Activity | Replied: Tue, Jun 12 2012 1:27 AM

Hunter Clagett:

I'll be following up via email with you on this issue.

 

Thanks Hunter, you did indeed follow me up on email. However, when I replied, explaining further problems, you stopped corresponding with me. As I explained; when I deleted the documents folder the calendar displayed the day and date correctly. After everything had synced the calendar began showing the wrong day for the date again.

My biggest worry is the horror that awaited me a few hours later; All my notes and annotations were gone. Everything! I was mortified. This morning I realised that the old folder was still in the trash and returned it. I think that it is important for people to know that personal notes and annotations are synced but NOT BACKED UP IN THE CLOUD and if your system crashes, they will not be restored. If people are aware of this then they can make alternative arrangements to back theses up.

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Hunter Clagett | Forum Activity | Replied: Tue, Jun 12 2012 8:59 AM

Sorry about the late response (I am not in the office on Sunday or Monday). 

That is very odd. Your notes, annotations and other documents very much should be backed up in the cloud and should have been restored along with your Reading Plans. 

We'll be looking into this more in-depth going forward. 

 

Thanks, 

- Hunter Clagett

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Hunter Clagett | Forum Activity | Replied: Thu, Jun 14 2012 9:13 AM

It appears that you're located outside of North America. Calendars outside of North America typically specify Monday as the first day of the week (not Sunday as in North America). Currently Logos is not adjusting the Day headers accordingly. There is an open case for this.

You may want to try viewing in "List" view, rather than "Calendar" view.

 

Thanks,

- Hunter Clagett

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fgh | Forum Activity | Replied: Thu, Jun 14 2012 11:05 AM

Hunter Clagett:
It appears that you're located outside of North America.

That was my first suspicion. However, since I too am outside North America, I tested that theory the same day, only to find that it didn't hold water. My RL gets the correct dates on the correct days. And since Sean and I are both on Mac it's not a feature parity issue either. 

Mac Mini late 2010 8GB RAM 10.6.8

Posts 107
Sean McIntyre | Forum Activity | Replied: Thu, Jun 14 2012 10:20 PM

Hunter Clagett:

It appears that you're located outside of North America. Calendars outside of North America typically specify Monday as the first day of the week (not Sunday as in North America). Currently Logos is not adjusting the Day headers accordingly. There is an open case for this.

You may want to try viewing in "List" view, rather than "Calendar" view.

 

Thanks,

Forgive my ignorance Hunter but how does The North American view of what is the first day of the week affect the date/day? Monday, whether it was the first or second day of the week, was the 11th both in North America and Africa. Secondly, the previous post seems to suggest that others are not having this problem and it has not been a problem for me previously. Also, you have not addressed the new issue that arose, namely that when I removed the documents folder, logos did not restore my notes an annotations. This is a question that must be answered if I am to trust Logos to backup my notes etc. I generally use Dropbox to backup my files but I am now having to copy my documents folder to my Dropbox every day because I am unsure whether to trust Logos to do it.

Thanks

Posts 5661
fgh | Forum Activity | Replied: Fri, Jun 15 2012 7:00 AM

Sean McIntyre:
the previous post seems to suggest that others are not having this problem

It did more than suggest. Wink

Sean McIntyre:
This is a question that must be answered if I am to trust Logos to backup my notes etc.

My recommendation: don't! Always back up everything to at least two locations, making sure they can't possibly both be lost in the same disaster.

Mac Mini late 2010 8GB RAM 10.6.8

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