An error occurred during synchronization

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This post has 10 Replies | 2 Followers

Posts 72
John Crupper | Forum Activity | Posted: Wed, Jun 27 2012 5:55 AM

Getting the little yellow triangle and exclamation point along with this message for a couple days now. I am on the beta channel. Any advice?

Thanks.

John

Posts 8601
TCBlack | Forum Activity | Replied: Wed, Jun 27 2012 7:02 AM

Hmm. Got any logs?

Diagnostic Logging

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Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 3151
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Jun 27 2012 12:41 PM

You also may want to post this in the Logos 4 Windows Beta forums. 

 

Posts 533
Jonathan Burke | Forum Activity | Replied: Wed, Jul 4 2012 9:07 AM

I've been getting this for about a month.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 72
John Crupper | Forum Activity | Replied: Wed, Jul 4 2012 9:32 AM

I ended up calling Logos tech support. Seems there was a corruption in one of my user created files, specifically a prayer file. The tech logged on to my machine (with my permission and while I was watching) and fixed the issue. Basically forced a server re-download of my files. Then everything was fine.

Posts 3151
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Jul 5 2012 9:53 AM

Hi Jonathan,

Can you post logs recording the behavior? Here is a link on how to: www.logos.com/support/windows/L4/logging

 

Posts 533
Jonathan Burke | Forum Activity | Replied: Tue, Jul 17 2012 8:01 AM

I was going to do that, but it seems to have fixed itself now, which is what I was hoping would happen eventually.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 533
Jonathan Burke | Forum Activity | Replied: Tue, Jul 17 2012 9:02 AM

Ok it's doing it again so here are my logs.

6622.Logos Log Files.zip

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 8006
LogosEmployee

Thanks for posting these; we'll investigate the problem and report back here.

Posts 84
LogosEmployee
Mitch (Faithlife) | Forum Activity | Replied: Tue, Jul 17 2012 3:48 PM

Jonathan,

I think that I've fixed this on our end. Can you start your app and ensure that the sync error triangle is gone?

Thanks,
Mitch 

Posts 533
Jonathan Burke | Forum Activity | Replied: Tue, Jul 17 2012 5:29 PM

Yes it looks fixed now, thanks.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

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