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Posts 191
Jacques | Forum Activity | Posted: Wed, Jun 27 2012 2:47 PM
When I choose a quick Word Study via iOS on a particular name or word, I'd expect my dictionaries from my library to show. They don't show at all. Is this normal? Does anyone here find their list of resources when running Word Studies? Thanks.
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LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Jun 28 2012 11:19 AM

Hi Jaques,

Is the "Definition" section inactive? Is the arrow to the left of the word "Definition" pointed to the right or down? If it is pointing to the right, try tapping it so that it points down. If the section is still inactive, let me know what book, and the word's location in the book your are attemping to get this information for. 

 

 

 

Posts 191
Jacques | Forum Activity | Replied: Thu, Jun 28 2012 6:18 PM

In 1Sam 10, I tried the Look Up then Word Study on the name Gilgal and the words sacrifice and prophecy. When 'Definition' was available it did not show my dictionaries! But it does show a brief definition of unknown source. In the case of 'Definition' being grey and not accessible, I suppose that's another problem as well.

The Logos app has been around for a while, is this considered a long-running bug or glitch? Has Logos acknowledged this as a problem?

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, Jun 29 2012 10:33 AM

Hi Jaques,

Which book/bible is your search coming from? Can you take a screenshot of the results of the Bible Word Study? A screenshot can be taken on iOS by simultaneously pressing the Home button and the Sleep/Wake button; the screen will flash and the picture will be stored in PNG format in the "Camera Roll" on the iPhone or in "Saved Photos" on the iPod touch or iPad. 

 

 

Posts 191
Jacques | Forum Activity | Replied: Fri, Jun 29 2012 9:44 PM

I'm using the normal KJV on these words, you can see for yourself. That's not too relevant tho, this behavior is consistent in any translation I've tried.

Any Word Study within the app neglects to I'll up dictionaries for me. (I use Scholar's Library with additional dictionaries purchased.)

Does this behave differently for anyone else? Should I call Logos to have something reset within my account?

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Jul 2 2012 12:22 PM

Jacques:
Should I call Logos to have something reset within my account?

You could do that. Having an image of what you are describing would be VERY helpful however. A screenshot can be taken on iOS by simultaneously pressing the Home button and the Sleep/Wake button; the screen will flash and the picture will be stored in PNG format in the "Camera Roll" on the iPhone or in "Saved Photos" on the iPod touch or iPad. So whether you post them here, or keep them for the phone call it will be helpful. 

 

Posts 6
Albert Chu | Forum Activity | Replied: Tue, Jul 3 2012 6:33 AM

Dear Tommy,

I guess this is a bug similar to this one.

http://community.logos.com/forums/t/49321.aspx

I have posted it two months ago but did not attract enough attention from your colleagues. If it is possible, please have a look at it.

Thanks.

 

 

Posts 191
Jacques | Forum Activity | Replied: Tue, Jul 3 2012 7:27 PM

I've called in about this, and Logos has told me its being worked on. Let's see what happens..

Posts 191
Jacques | Forum Activity | Replied: Tue, Jul 10 2012 12:01 PM

No responses at all from Logos yet. Has anyon else contacted them about this?

Posts 156
Andrew Mitchell | Forum Activity | Replied: Wed, Jul 11 2012 2:17 AM

Jacques:
Has anyon else contacted them about this?

No I haven't. However I can replicate your issue. I can't get a definition for Gilgal in 1 Sam 10:8 (using ESV which has RI). I can't get definitions for Philistines (v5) or Benjamin (v2). I was wondering if it was a proper noun problem, but some proper nouns I can find definitions for.

Definitions, and also Lexicon citations I find a little inconstant in the Bible Word Study

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jul 11 2012 1:32 PM

Jacques:

No responses at all from Logos yet. Has anyon else contacted them about this?

Hi Jacques,

I've written up a case for this and sent it to our Development department.  Thanks for the report.

Posts 191
Jacques | Forum Activity | Replied: Tue, Aug 7 2012 3:37 PM

I still have not had any responses fom Logos. :(

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Aug 7 2012 3:48 PM

Jacques:

I still have not had any responses fom Logos. :(

Hi Jacques,

I work at Logos and have already responded to you (above) as a representative of the company.  I have created a case (or ticket) for the issue you are experiencing and our Developer team is aware of it.  I apologize that we have been unable to provide an immediate fix for the issue but we are aware of it.  Thank you for your patience.

Posts 191
Jacques | Forum Activity | Replied: Tue, Aug 7 2012 4:02 PM

My apologies Kevin, I wasn't referring to you but to my phone call. I was told someone would contact me about this about a month ago and no one has.

You mention a ticket. Is there a way to see the progress made?

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Aug 15 2012 3:30 PM

Jacques:

My apologies Kevin, I wasn't referring to you but to my phone call. I was told someone would contact me about this about a month ago and no one has.

You mention a ticket. Is there a way to see the progress made?

Hi Jacques,

Currently there is not a way to see if progress is being made on a particular issue, although I consider this one to be important.  Concerning you never receiving a phone call back - I apologize that you never received one.

Posts 191
Jacques | Forum Activity | Replied: Thu, Aug 16 2012 8:33 AM

I'm glad this is being worked on, and thanks for your concern. Looking forward to a revamped Logos iOS app one day! :)

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