Bug: Crashed when navigate through default Bible PRS

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This post has 12 Replies | 2 Followers

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LimJK | Forum Activity | Posted: Wed, Jun 27 2012 6:48 PM

Hi,

Would appreciate if someone else can validate, it could be my system only.

  • Open a Bible, in my case NASB95 (my highest prioritized Bible)
  • Hit the Right Arrow key in quick succession, if you do it long enough it crash.

Why I did this to torture the system :-)

I got a number of occasional crashes when I navigate through the Bible PRS.  However, Each time it crash, I turn on Logging and restart logos to try to reproduce the crash to capture a clear log ... I was unable to reproduce the crash.

I found that in order to reproduce the crash, I have to hit the Right Arrow Key in quick succession about 20 to 30 times.  Some times it is OK (?) ... this time I manage to get it to crash ... and the log here.

3755.LogosLogs Jui Khiang Lim 20120628-080708.gz

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 1002
LimJK | Forum Activity | Replied: Wed, Jun 27 2012 6:52 PM

by the way this was what was sent to Apple after the Crash.

7802.LimJK Problem Report for L4M 4c RC2.zip

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Thu, Jun 28 2012 1:40 PM

Could you post the Logos4.log file in an uncompressed format? I am not able to reproduce that crash, and I cannot seem to unzip the .gz file you posted.

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Jun 28 2012 7:09 PM

Hunter Clagett:
... I cannot seem to unzip the .gz file you posted.

In terminal, the command  tar -xzvf *.gz  can uncompress the .gz file, which does have a Logos4.log file with a crash.

Keep Smiling Smile

Posts 1002
LimJK | Forum Activity | Replied: Thu, Jun 28 2012 7:39 PM

Hunter Clagett:

Could you post the Logos4.log file in an uncompressed format? I am not able to reproduce that crash, and I cannot seem to unzip the .gz file you posted.

Hunter,

Sorry, I have deleted the Logs from my system.  By the way all the while I send log files this way using Logos Log Scribe

http://wiki.logos.com/Mac_Troubleshooting

KS4J,

Thanks for providing the command line necessary to decompress the log file for Hunter.

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 3154
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, Jun 29 2012 4:16 PM

Keep Smiling 4 Jesus :):

Hunter Clagett:
... I cannot seem to unzip the .gz file you posted.

In terminal, the command  tar -xzvf *.gz  can uncompress the .gz file, which does have a Logos4.log file with a crash.

Keep Smiling Smile

Hunter was probably opening it on a Windows machine, so I don't think the command would work. Posting the files as .zip files is probably the easiest thing us (if it is possible). 

 

 

Posts 1002
LimJK | Forum Activity | Replied: Fri, Jun 29 2012 4:52 PM

Tommy Ball:

[Hunter was probably opening it on a Windows machine, so I don't think the command would work. Posting the files as .zip files is probably the easiest thing us (if it is possible). 

OK, ... the next time I will post .zip file instead.

could Daniel Bergquist who did the "Logos Log Scribe 2" please do .zip instead of .gz please, thank you.

http://community.logos.com/forums/t/25043.aspx

the official instructions from logos is here, quite a few steps Sad

http://www.logos.com/support/mac/L4/logging

I prefer the handy work of Daniel Bergquist, just one click Smile on top of that, a proper date/time stamp with console log, etc.

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 1002
LimJK | Forum Activity | Replied: Fri, Jun 29 2012 7:25 PM

Hi Hunter + Tommy,

Looks like it is no more crashing with Logos Bible Software 4.5c SR-1 (4.53.0.2270)

Thanks

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jul 1 2012 2:27 PM

Tommy Ball:

Keep Smiling 4 Jesus :):

Hunter Clagett:
... I cannot seem to unzip the .gz file you posted.

In terminal, the command  tar -xzvf *.gz  can uncompress the .gz file, which does have a Logos4.log file with a crash.

Keep Smiling Smile

Hunter was probably opening it on a Windows machine, so I don't think the command would work. Posting the files as .zip files is probably the easiest thing us (if it is possible). 

Cygwin is free open source for Windows => https://en.wikipedia.org/wiki/Cygwin that has tar and gzip packages => http://cygwin.com/cgi-bin2/package-grep.cgi?grep=gunzip  Personally downloaded *.gz file (in original post) to Windows 7 then used cygwin tar -xzvf *.gz to extract Logging folder, renamed folder, then compressed to zip and attached:

8171.Logging-Jui Khiang Lim.zip

Also, Microsoft has a Subsystem for Unix Applications (SUA) => https://www.microsoft.com/en-us/download/details.aspx?id=2391 that can be freely installed on Windows 7 Enterprise and Windows 7 Ultimate editions plus Windows 2008 R2 servers.  Noticed SUA tool warehouse has gzip and tar-gnu => http://www.suacommunity.com/tool_warehouse.aspx

LimJK:

Looks like it is no more crashing with Logos Bible Software 4.5c SR-1 (4.53.0.2270)

Rejoicing with you Big Smile

Keep Smiling Smile

Posts 53
Daniel Bergquist | Forum Activity | Replied: Sat, Aug 11 2012 10:42 AM

Keep Smiling 4 Jesus :):

Tommy Ball:

Keep Smiling 4 Jesus :):

Hunter Clagett:
... I cannot seem to unzip the .gz file you posted.

In terminal, the command  tar -xzvf *.gz  can uncompress the .gz file, which does have a Logos4.log file with a crash.

Keep Smiling Smile

Hunter was probably opening it on a Windows machine, so I don't think the command would work. Posting the files as .zip files is probably the easiest thing us (if it is possible). 

Cygwin is free open source for Windows => https://en.wikipedia.org/wiki/Cygwin that has tar and gzip packages => http://cygwin.com/cgi-bin2/package-grep.cgi?grep=gunzip  Personally downloaded *.gz file (in original post) to Windows 7 then used cygwin tar -xzvf *.gz to extract Logging folder, renamed folder, then compressed to zip and attached:

8171.Logging-Jui Khiang Lim.zip

 

Also, Microsoft has a Subsystem for Unix Applications (SUA) => https://www.microsoft.com/en-us/download/details.aspx?id=2391 that can be freely installed on Windows 7 Enterprise and Windows 7 Ultimate editions plus Windows 2008 R2 servers.  Noticed SUA tool warehouse has gzip and tar-gnu => http://www.suacommunity.com/tool_warehouse.aspx

 

LimJK:

Looks like it is no more crashing with Logos Bible Software 4.5c SR-1 (4.53.0.2270)

Rejoicing with you Big Smile

 

 

Keep Smiling Smile

With regards to the compressed archive, the assumption I made was that the archives would be going to Logos 4 Mac developers running Mac OS and so the compression format didn't matter much so long as the tools were in Mac OS to handle them. If one does want to use the archives on Windows, there is is no need to resort to installing Cygwin or Microsoft's Unix Applications. That's far too much stuff to install and too complicated for most users.

Instead, use something like 7-Zip or Winzip to decompress the archive. I'll look into making the utility spit out Zip files when I get a moment.

12-Core Mac Pro, MacBook 2.0 GHz Core Duo, Mac mini

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Posts 53
Daniel Bergquist | Forum Activity | Replied: Sat, Aug 11 2012 10:46 AM

LimJK:

the official instructions from logos is here, quite a few steps Sad

http://www.logos.com/support/mac/L4/logging

I prefer the handy work of Daniel Bergquist, just one click Smile on top of that, a proper date/time stamp with console log, etc.

 

He he, thanks. I just try to keep to the "It Just Works" and "Keep It Simple Stupid" line of thinking. No one should have to digging around into the guts of their machine for something this simple. :-)

12-Core Mac Pro, MacBook 2.0 GHz Core Duo, Mac mini

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Posts 53
Daniel Bergquist | Forum Activity | Replied: Sat, Aug 11 2012 10:48 AM

Opps, I had posted a dupe post.

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Posts 1002
LimJK | Forum Activity | Replied: Sun, Aug 12 2012 12:43 AM

Daniel Bergquist:

He he, thanks. I just try to keep to the "It Just Works" and "Keep It Simple Stupid" line of thinking. No one should have to digging around into the guts of their machine for something this simple. :-)

Daniel,

Thanks for providing such a tool.

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

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