Bug: Logos crashing on startup

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This post has 40 Replies | 3 Followers

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LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Aug 14 2012 12:28 PM

If you are experiencing the crash, what anti-virus software are you using? (I'm wondering if that is a common factor across all these failing installations.)

Please check your AV's quarantined files list and restore any Logos 4 files that have been quarantined. (Sorry that I can't provide instructions on how to do this; it is different for each AV program.)

Posts 130
Ryan Schatz | Forum Activity | Replied: Tue, Aug 14 2012 12:43 PM

I am running Trend Micro OfficeScan.  I haven't updated/patched Windows7 since Sep2011 (corporate restrictions).

7367.Logos4Error.zip

Posts 217
Danny Baskin | Forum Activity | Replied: Tue, Aug 14 2012 12:44 PM

Bradley Grainger (Logos):

If you are experiencing the crash, what anti-virus software are you using? (I'm wondering if that is a common factor across all these failing installations.)

Please check your AV's quarantined files list and restore any Logos 4 files that have been quarantined. (Sorry that I can't provide instructions on how to do this; it is different for each AV program.)

 

Bradley,

I use McAfee; I think Lynden uses the same. Found no Logos 4 files in quaratine.

db

Posts 4602
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Aug 14 2012 12:47 PM

AVG. Nothing quarantined

Posts 130
Ryan Schatz | Forum Activity | Replied: Tue, Aug 14 2012 12:49 PM

Bradley Grainger (Logos):

Please check your AV's quarantined files list and restore any Logos 4 files that have been quarantined. (Sorry that I can't provide instructions on how to do this; it is different for each AV program.)

Nothing quarantined by Trend Micro OfficeScan on my Win7 installation.

Posts 8011
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Aug 14 2012 12:58 PM

OK, it sounds like anti-virus probably isn't the cause.

If you're experiencing this crash, please collect a crash dump with ProcDump (see instructions here: http://wiki.logos.com/ProcDump) and email it to logos4feedback@logos.com.

We probably don't need more than two or three, so if you see some other users posting here that they've already sent one in, then you don't need to.

Posts 10
Dave Nisly | Forum Activity | Replied: Tue, Aug 14 2012 1:21 PM

Crash dump log submitted.

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Forum MVP
Lynden Williams | Forum Activity | Replied: Tue, Aug 14 2012 1:43 PM

Having trouble with the dos command. Somewhere I do seem to be getting the syntax right.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 217
Danny Baskin | Forum Activity | Replied: Tue, Aug 14 2012 1:52 PM
Dump file submitted. db
Posts 217
Danny Baskin | Forum Activity | Replied: Tue, Aug 14 2012 3:07 PM

4721.Logos4.log

 

An additional log per Tonya's request.

Posts 164
David Lee | Forum Activity | Replied: Tue, Aug 14 2012 3:39 PM

Dump and log files were submitted.

Posts 5013
DIsciple II | Forum Activity | Replied: Tue, Aug 14 2012 4:54 PM

Ok, I might hold off installing this beta.  I've got a day off -it's a  public holiday in Brisbane today and I've planned some study time in the Word using Logos.

Good point though Lynden for those who are down and out: Use Biblia.com  or mobile device to a least get access to the majority of your resources if you don't have a backup you can easily restore.

Posts 67
LogosEmployee
Bryan Albert | Forum Activity | Replied: Tue, Aug 14 2012 8:37 PM

There is a fix for the Windows version of 4.6 Beta 3 available at Logos4Setup.exe.

Please note that this build includes a number of untested code changes which could crash the program, etc. You should only install it if you are currently unable to run Logos 4 due to the "crash at startup" problem. 

We hope to release a new build sometime tomorrow which will officially fix this problem, though we wanted to provide something in the meantime for those of you who are currently unable to run Logos 4.

Bryan

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Forum MVP
Lynden Williams | Forum Activity | Replied: Tue, Aug 14 2012 9:03 PM

Thanks. I'm back in action.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 63
Markus Schiller | Forum Activity | Replied: Tue, Aug 14 2012 10:18 PM

Me too

Posts 296
Michael Parry-Thomas | Forum Activity | Replied: Wed, Aug 15 2012 3:43 AM

Hi

Logos 4 stopped working when I installed the last beta update

I am using  Windows XP service Pack 3, downloaded the setup file, everything is working again,

mick

 

Mick
Posts 1674
Paul Golder | Forum Activity | Replied: Wed, Aug 15 2012 6:02 AM

Same thing with B3 on Vista, crash at start, but the fix has it working.

"As any translator will attest, a literal translation is no translation at all."

Posts 217
Danny Baskin | Forum Activity | Replied: Wed, Aug 15 2012 6:08 AM

Great to be back in business! Thanks!

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