4.6 Beta 3 won't run on windows 7 machine

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This post has 8 Replies | 3 Followers

Posts 130
Ryan Schatz | Forum Activity | Posted: Tue, Aug 14 2012 10:06 AM

I had troubles with the installer referencing Logos4.msi and saying that: "The feature you are trying to use is on a network resource that is unavailable."  So I uninstalled with no success.  I then used the Windows Installer Cleanup utility to completely remove my Logos4 installation and reinstalled it.  It seemed to reinstall fine, but as soon as I attempt to run it, I get "Logos bible Software 4 has stopped working"  In problem details:

Description:

  Stopped working

Problem signature:

  Problem Event Name: CLR20r3

  Problem Signature 01: logos4.exe

  Problem Signature 02: 4.60.0.2889

  Problem Signature 03: 50294ff1

  Problem Signature 04: Logos4

  Problem Signature 05: 4.60.0.2889

  Problem Signature 06: 50294ff1

  Problem Signature 07: 23f

  Problem Signature 08: 10b

  Problem Signature 09: System.IO.FileNotFoundException

  OS Version: 6.1.7600.2.0.0.256.48

  Locale ID: 1033

Posts 2701
DominicM | Forum Activity | Replied: Tue, Aug 14 2012 10:16 AM

did you install the prerequisites first?

Never Deprive Anyone of Hope.. It Might Be ALL They Have

Posts 130
Ryan Schatz | Forum Activity | Replied: Tue, Aug 14 2012 10:31 AM

DominicM:

did you install the prerequisites first?

I thought the installer was supposed to do that for me.  I had to uninstall the prerequisites and then ran the installer.  It appears that the prerequisites were installed as when I tried uninstalling again, this was the only thing listed in the windows uninstaller.

Posts 130
Ryan Schatz | Forum Activity | Replied: Tue, Aug 14 2012 10:34 AM

Is there any chance that this Beta 3 requires a particular Windows patch to be pre-installed?  Because this is my work laptop and they have disabled windows update which hasn't run since September of 2011.  (just in case that makes any difference).

Posts 130
Ryan Schatz | Forum Activity | Replied: Tue, Aug 14 2012 10:34 AM

...BTW, I had no problem running 4.6 Beta 2.

Posts 67
LogosEmployee
Bryan Albert | Forum Activity | Replied: Tue, Aug 14 2012 12:10 PM

Ryan,

Would you happen to have the DigitalLibraryInstall.log file, which, if you have logging enabled, would be in your Documents\Logos Log Files folder, otherwise in your %TEMP%\Logos Log Files folder? That's the log file that Windows Installer writes when it installs the Logos4.msi. Any other log files in that folder might be helpful as well. Of course, if you installed again successfully, that file may have been overwritten. 

We have some log files from another user who had the problem with Logos crashing on startup, though he didn't mention that Windows Installer had any problems with the Logos4.msi. If there's a connection, we'd like to check it out. 

Thanks,

Bryan

Posts 130
Ryan Schatz | Forum Activity | Replied: Tue, Aug 14 2012 12:19 PM

Bryan Albert:

Ryan,

Would you happen to have the DigitalLibraryInstall.log file, which, if you have logging enabled, would be in your Documents\Logos Log Files folder, otherwise in your %TEMP%\Logos Log Files folder? That's the log file that Windows Installer writes when it installs the Logos4.msi. Any other log files in that folder might be helpful as well. Of course, if you installed again successfully, that file may have been overwritten. 

We have some log files from another user who had the problem with Logos crashing on startup, though he didn't mention that Windows Installer had any problems with the Logos4.msi. If there's a connection, we'd like to check it out. 

Thanks,

Bryan

I found recent updates of Logos4Crash and Logos4Error in Documents/Logos Log Files/ (see attached).

1234.Logos4Crash.zip

 

Posts 4768
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Aug 14 2012 12:25 PM

Ryan,

This looks like the same crash that is being discussed in this thread http://community.logos.com/forums/t/53192.aspx

I would suggest monitoring that one since Logos has been monitoring it and communicating via that thread

Posts 130
Ryan Schatz | Forum Activity | Replied: Tue, Aug 14 2012 12:46 PM

Fredc:

Ryan,

This looks like the same crash that is being discussed in this thread http://community.logos.com/forums/t/53192.aspx

I would suggest monitoring that one since Logos has been monitoring it and communicating via that thread

Will do.  Thanks, Fred.

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