Logos Bible Software 4 has stopped working

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This post has 12 Replies | 1 Follower

Posts 18
Robert Young | Forum Activity | Posted: Sat, Sep 8 2012 7:33 AM

I am unable to get Logos 4 in Windows to open. When I double click the icon, it appears as if will start up then crashes. I have read various threads and attempted right clicking, etc to no avail.

here is my log:

*** Application Crash ***
Program Version: 4.5b SR-3 (4.52.0.2208)
Windows Version: 6.1.7601.65536
Time: 2012-09-08 10:23:01 -04:00 (2012-09-08T14:23:01Z)
Installed memory: 2,798 MB
Install path: C:\Users\Robert\AppData\Local\Logos4\System\Logos4.exe
Free install space: 354,214 MB
Data path: C:\Users\Robert\AppData\Local\Logos4\Data\m2tvetim.b0b
Free disk space: 354,214 MB
Temp path: C:\Users\Robert\AppData\Local\Temp\
Free temp space: 354,214 MB

Error ID: 9682
Error detail: DatabaseVersionException: The database schema (13) is newer than the latest schema recognized by this code (12). The database cannot be opened.

Libronix.Utility.Data.DatabaseVersionException: The database schema (13) is newer than the latest schema recognized by this code (12). The database cannot be opened.
   at Libronix.Utility.Data.LocalFileDatabase.VerifySchemaVersion(Int64 nDatabaseSchemaVersion, Int64 nCurrentSchemaVersion)
   at Libronix.Utility.Data.LocalFileDatabase.UpgradeDatabase[TData](IConnector conn, Int32 nCurrentSchemaVersion, Func`2 fnGetInfo, Func`3 fnUpgrade, Action`1 fnBeforeUpgrade, Action`1 fnOnValidSchema)
   at Libronix.Utility.Data.LocalFileDatabase.UpgradeDatabase(IConnector conn, Int32 nCurrentSchemaVersion, Func`2 fnGetVersion, Func`3 fnUpgrade, Action`1 fnBeforeUpgrade)
   at Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager.<.ctor>b__0(IConnector conn)
   at Libronix.Utility.Data.LocalFileDatabase..ctor(String strPath, Func`2 fnCreateConnection, Func`2 fnValidateDatabase, Action`1 fnCreateDatabase)
   at Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager..ctor(User user, String strVisualMarkupManagerFolder)
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateVisualMarkupManager()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateDocumentAndMarkupManagers()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.get_VisualMarkupManager()
   at LDLS4.AppModel.AppStartupCallback.GetServicesForUser(User user, Boolean bWorkingOnline, Action onFirstSyncFinished)
   at LDLS4.AppStartupModel.WorkOnline(User user)
   at LDLS4.AppStartupModel.<>c__DisplayClass1.<LogIn>b__0(LogInResult result)
   at LDLS4.WebServiceClient.<LogInWork>d__15.MoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution(Object unused)
   at Libronix.Utility.Threading.AsyncAction.ContinueCallback(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
   at LDLS4.OurApp.Main(String[] astrArgs)

Posts 7953
LogosEmployee

Robert Young:

Program Version: 4.5b SR-3 (4.52.0.2208)

It looks like your system has somehow been downgraded to an older version of Logos; this is not supported.

Please install the latest version of Logos (4.6 SR-1) directly from this download link: http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe

Posts 18
Robert Young | Forum Activity | Replied: Wed, Sep 19 2012 4:13 AM

I uninstalled Logos and then reinstalled. It has worked fine the past couple of days. Today, it indicated that it needed to install an update. During the install, I received an error message that states, "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package "Logos4.msi" in the box below."

Any ideas? Thanks for your assistance. 

Posts 24730
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Sep 19 2012 3:31 PM

Try the web link to install -->  http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe

Dave
===

Windows & Android

Posts 1
Lucy Collins | Forum Activity | Replied: Sat, Sep 29 2012 5:13 AM

Bradley,

I appear to have the same problem opening Logos as Robert had. When I click on the link you shared to download the latest version, I get an "Access Denied" message. Do you have a more up-to-date link?

Thanks,

Lucy

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Sep 29 2012 6:10 AM

Lucy J Collins:
Do you have a more up-to-date link?

Welcome Big Smile

For Logos 4.6 SR-2 stable release for Windows, could use:

https://s3.amazonaws.com/downloads.logos.com/LBS4/Installer/4.60.0.3010/Logos4Setup.exe

Keep Smiling Smile

Posts 3
joshua a bot | Forum Activity | Replied: Sat, Sep 29 2012 6:21 PM

installed it but keeps saying it has stopped working as soon as i try to sign in.

Posts 24730
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Sep 30 2012 3:48 AM

joshua a bot:

installed it but keeps saying it has stopped working as soon as i try to sign in.

We need to see some logs, Joshua. See http://wiki.logos.com/Diagnostic_Logging

Read carefully (do NOT paste the logs). If necessary, rerun Logos to produce the crash and then upload the logs.

Dave
===

Windows & Android

Posts 3
joshua a bot | Forum Activity | Replied: Mon, Oct 1 2012 12:21 PM

Here are the logs for it. Think  I did it right.

Posts 2061
Forum MVP
Randy W. Sims | Forum Activity | Replied: Mon, Oct 1 2012 12:39 PM

That shouldn't happen. That's not Logos itself that's failing; it looks like part of .NET isn't configured correctly or something. Try going to Windows Control Panel -> Programs. Right click on Logos 4 Prerequisites and select Repair. If not, download the Logos install program and run it again.

Posts 3
joshua a bot | Forum Activity | Replied: Mon, Oct 1 2012 2:00 PM

tried both several times and still getting same thing.

Posts 2061
Forum MVP
Randy W. Sims | Forum Activity | Replied: Mon, Oct 1 2012 2:58 PM

I'm not sure this is a problem with .NET or VC redist. This is probably an issue best resolved by calling Logos.

I can only make guesses. If it happened on my machine, I would probably uninstall Microsoft VC redist. I'm not sure which is being used, either 2008 or 2010. Then reinstall those from:

2008 - http://www.microsoft.com/en-us/download/details.aspx?id=5582

2010 - http://www.microsoft.com/en-us/download/details.aspx?id=8328

If that didn't work, I'd try the same with Microsoft .NET. Uninstall, then reinstall from here:

http://www.microsoft.com/en-us/download/details.aspx?id=17718

Again, this is just guesswork on my part. It's what I would try. But you might feel more comfortable and get more directed advice by contacting Logos.

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Oct 4 2012 12:22 PM

Hi Josh a bot:

I can affirm what Randy is saying here. The issue is with .NET. You will likely get more information about the .NET error in Event Viewer. Here is a link on how to get to it http://windows.microsoft.com/is-IS/windows-vista/Open-Event-Viewer. Once there, click Windows on the left, and then Applications. The messages are listed in the right-hand column. You'll likely see some errors in there. If Randy's links don't help you I would seek out a certified Microsoft technician. 

 

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