freeze at close on Logos 4 Mac

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This post has 28 Replies | 3 Followers

Posts 9
John Beene | Forum Activity | Posted: Thu, Sep 20 2012 6:16 PM
Since upgrading to Mac Mountain Lion (OSX 10.8.1), Logos 4 doesn't close properly. The window disappears, but the icon on the dock still displays as though its open. I have to Force Quit to completely close the program. I tried to recreate it so I could give the error message details, but of course its working properly right now.
Posts 80
Steve Brannon | Forum Activity | Replied: Tue, Dec 11 2012 9:57 AM

I have a very similar problem.

I purchased a MacBook Pro Retina laptop, which comes with Mountain Lion preinstalled.  Every time I Quit Logos 4, it appears to close naturally, but the process continues to run.  If I try to Force Quit, my Finder then hangs.

As of now, if I know I need to quit logos, I wait until I need to restart my laptop.

Steve

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Dec 12 2012 11:29 AM

Hi Steve,

Can you log the session and attach the log files here? Be sure to attach the logs to the thread prior to re-starting Logos 4. Here is a link to instructions: www.logos.com/support/mac/L4/Logging

 

Posts 579
Caleb S. | Forum Activity | Replied: Wed, Dec 12 2012 5:36 PM

I also have this problem. But the windows don't always close. They just sit there and I have to force quit Logos. Happens quite often actually. I have Lion (10.7.5), though.

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 12 2012 5:47 PM

Caleb S.:
I also have this problem.

Caleb - please follow Tommy's link and submit your logs.

OSX & iOS | Logs |  Install

Posts 579
Caleb S. | Forum Activity | Replied: Thu, Dec 13 2012 6:44 PM

Okay. So, I know I have turned on logging 4 times now, since everyone tells me to do so every time I report a bug. When I turn it on, does it turn itself off automatically at any time?

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Caleb S. | Forum Activity | Replied: Thu, Dec 13 2012 7:05 PM

So here are my logs from Logos 4 freezing when closing it.

 

17646.Archive.zip

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JT (alabama24) | Forum Activity | Replied: Thu, Dec 13 2012 7:53 PM

Caleb S.:
Okay. So, I know I have turned on logging 4 times now, since everyone tells me to do so every time I report a bug. When I turn it on, does it turn itself off automatically at any time?

It depends upon the method you choose. If you just use the command key, log in screen method, it just enables logging for a single session. Logging being continuously enabled can slow down the system, especially if you have an older computer with less ram. For this reason, logging isn't permanently enabled by default.

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Thu, Dec 13 2012 7:58 PM

Caleb S.:
So here are my logs from Logos 4 freezing when closing it.

I hate to tell you this, but it looks to me like logging wasn't enabled properly. Did you try to enable logging while Logos was currently running? 

It's possible I am mistaken… a techie would have to give you more directions. 

Out of curiosity… what happens if you close all your panes and then close Logos? Does it still hang? I did notice quite a few errors related to faithlife. Do you have community notes?

OSX & iOS | Logs |  Install

Posts 579
Caleb S. | Forum Activity | Replied: Thu, Dec 13 2012 8:03 PM

Yeah actually I did. I re-enabled it after I had closed it, though. Which means I need to close Logos again to see if it will freeze again. It is not very consistent. Sometimes it freezes, sometimes it completely closes.

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JT (alabama24) | Forum Activity | Replied: Thu, Dec 13 2012 8:17 PM

You might want to "permanently" enable logging… at least until you get some good logs. You can always turn it off later. It's not really "permanent." Smile

http://wiki.logos.com/Diagnostic_Logging#Enable_Mac_logging_always

OSX & iOS | Logs |  Install

Posts 579
Caleb S. | Forum Activity | Replied: Thu, Dec 13 2012 8:55 PM

alabama24:

Out of curiosity… what happens if you close all your panes and then close Logos? Does it still hang? I did notice quite a few errors related to faithlife. Do you have community notes?

I do have community notes. And since I have not tried closing Logos 4 after closing all of the panes, I decided I'd close all the panes and close Logos about 10 times to see if it would freeze on closing. Results: it close 10/10 times without freezing. Then I decided to reopen all the same panels (since I had saved the layout) and close it 10 times. Results: Logos 4 Mac closed 10/10 times without freezing. So my thought is that maybe it freezes because I go too long without closing Logos (sometimes more than a week) and maybe even because I rarely shut down my compter (once a month...sometimes). I am thinking that since Logos quite immediately...it did not take 30 seconds or so like it usually does. I am also wondering if saving the layout and closing all the panes and then re-opening them did anything to help Logos 4 to close. All conjecture at this point (on my part anyway). Any thoughts?

 

Oh so whenever I open terminal and copy and paste that code, I am turning it on "always" every time....then I guess I don't have to do that every time, huh?

That article showed how to double check to make sure Logging was enabled, I checked and it definitely is.

Posts 579
Caleb S. | Forum Activity | Replied: Mon, Dec 17 2012 5:52 PM

So, it froze again. this time when trying to shut down to install the new update for Logos4 Mac. These should be the right logs.

 

1307.Archive 2.zip

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JT (alabama24) | Forum Activity | Replied: Mon, Dec 17 2012 6:44 PM

Caleb - I took a look at the logs, but they are beyond my ability to decipher. I'll pass the buck to someone with more tech credentials. 

OSX & iOS | Logs |  Install

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Dec 19 2012 7:46 AM

Caleb S.:

So, it froze again. this time when trying to shut down to install the new update for Logos4 Mac. These should be the right logs.

 

1307.Archive 2.zip

 

When you attempted to shut down Logos 4, did you have a resource open that was using the (Hebrew) Ezra SIL font?

 

Posts 579
Caleb S. | Forum Activity | Replied: Wed, Dec 19 2012 8:16 AM

Tommy Ball:

Caleb S.:

So, it froze again. this time when trying to shut down to install the new update for Logos4 Mac. These should be the right logs.

 

1307.Archive 2.zip

 

When you attempted to shut down Logos 4, did you have a resource open that was using the (Hebrew) Ezra SIL font?

Well my default Hebrew font is set to SBL Hebrew. Does that help?

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Dec 19 2012 9:24 AM

Not sure. The last entry in the log says there are duplicate versions of the Ezra SIL font. I don't know why this would be causing the app to hang, but I suppose it is worth looking at. Can you navigate to (from the Hard Drive) /Library/Fonts and see if you have more than one SILEOT.ttf?

 

Posts 579
Caleb S. | Forum Activity | Replied: Wed, Dec 19 2012 8:12 PM

So I have under fonts the SILEOT.ttf and a SILEOTSR.ttf. So it does not APPEAR to be duplicate (to me anyway). The freeze on close seems to occur most often after using it a lot, and as a result it uses a lot of RAM. But, even when I stop using it, it keeps using RAM. It does not release any RAM. When I close Logos when it is idle (but holding onto the RAM) it crashes. However, if I have not used it a lot, and it is using a lower percentage of RAM (such as 4 or 5% of my RAM) it seems to close without any problem. When it is using 7%+ of my RAM is typically when it seems to freeze on close. Logos 4 also freezes more when more often than not when it is using more RAM (such as when scrolling, when highlighting a word in any of my books, copying takes longer and sometimes causes Logos to freeze, doubling clicking a word and Logos freezes more often before it opens the book, or opens the lexicon to the right spot, etc.)

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Dec 19 2012 8:56 PM

Caleb S.:
So I have under fonts the SILEOT.ttf and a SILEOTSR.ttf. So it does not APPEAR to be duplicate (to me anyway).

Suggest using Font Book application to check for duplication by right click on font, then click "validate font" 

Keep Smiling Smile

Posts 579
Caleb S. | Forum Activity | Replied: Wed, Dec 19 2012 8:59 PM

I just did that and I definitely do NOT have that font duplicated. I did not think to use Font Book. Thanks for that suggestion.

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