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Aaron Adams | Forum Activity | Posted: Sat, Nov 3 2012 7:28 PM

Can't open the NKJV Bible?

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JT (alabama24) | Forum Activity | Replied: Sat, Nov 3 2012 7:55 PM

Hi Aaron! Welcome to the forums. Smile

Can you explain more? What is happening? Is the app crashing?

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Posts 94
Ben Bush | Forum Activity | Replied: Mon, Nov 5 2012 11:07 AM
I'm having the same problem. Got it downloaded and it's default Bible. Will tap on it via library pane and get unable to open resource msg. Same thing when trying to access via scripture ref hyperlink.
Posts 94
Ben Bush | Forum Activity | Replied: Mon, Nov 5 2012 11:10 AM
...Won't load ESV or NASB. Can open any book but the Bible, evidently. Hmmm...
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JT (alabama24) | Forum Activity | Replied: Mon, Nov 5 2012 11:30 AM

Bened - What version of the app are you using? Has anything changed with your account recently (i.e. upgrade base package)?

I would try a couple of things (one at a time).

  1. killing the app via the multi-task bar
  2. doing a full shut down of the device

If those don't work, you could try doing a delete & reinstall. NOTE: you will lose your downloaded resources. Do you have many?

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Posts 94
Ben Bush | Forum Activity | Replied: Mon, Nov 5 2012 1:41 PM

Thanks, Bama.

Tried your suggestions but it was a no-go. (i'm running 3.0.2 1396) and looks like I'll have to do the delete reinstall. Me thinks this is a drawback of upgrading to logos 5 for Mac. (Went from Platinum 4 to Platinum 5). Had about 700 books loaded, but can reload them. Wonder if there's an upgrade maybe and, if so, how do I access it via Ipad? Any suggestions you have are welcome. Thanks so much for your help!

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JT (alabama24) | Forum Activity | Replied: Mon, Nov 5 2012 1:55 PM

Bened:
Had about 700 books loaded, but can reload them.

WAIT! Don't delete the app just yet. 

Bened:
Me thinks this is a drawback of upgrading to logos 5 for Mac. (Went from Platinum 4 to Platinum 5).

I hope we can get a Logos employee to look into this for you. Perhaps you could call customer service? I think it might be a licensing glitch.

Bened:
Wonder if there's an upgrade maybe and, if so, how do I access it via Ipad?

I am unsure what you are asking?

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Posts 94
Ben Bush | Forum Activity | Replied: Mon, Nov 5 2012 2:05 PM

Thanks.

By upgrade, I meant a newer version of the app. "Update" prolly a better way to put it. Maybe a licensing glitch. Interesting though that it'd affect Bibles only and those from different publishers (i.e. NASB, NKJV and ESV).  

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Nov 5 2012 2:10 PM

Bened:

Thanks, Bama.

Tried your suggestions but it was a no-go. (i'm running 3.0.2 1396) and looks like I'll have to do the delete reinstall. Me thinks this is a drawback of upgrading to logos 5 for Mac. (Went from Platinum 4 to Platinum 5). Had about 700 books loaded, but can reload them. Wonder if there's an upgrade maybe and, if so, how do I access it via Ipad? Any suggestions you have are welcome. Thanks so much for your help!

Hi Bened,

There is a newer version of Logos available on Apple's App store - 3.0.3.1585.  Please install it and see if the problem still occurs.  Thanks!

Posts 94
Ben Bush | Forum Activity | Replied: Mon, Nov 5 2012 2:27 PM

Thanks, Kevin!

I'll give it a shot.

 

Posts 102
Andrew Malone | Forum Activity | Replied: Mon, Nov 5 2012 7:13 PM

I'm intrigued to see if this might be a wider problem. In the last 24 hours, I've lost access to most of the Bibles on my iPad, such as NIV, NRSV, ESV, NLT, NASB. But my HCSB still works.

It's possible I was doing an update on these Bibles (they're my most common versions) and lost the wifi connection. But it seems suspicious that Bened has experienced much the same problem...

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JT (alabama24) | Forum Activity | Replied: Mon, Nov 5 2012 7:56 PM

Andrew – What version are you running? 

Andrew Malone:
In the last 24 hours, I've lost access to most of the Bibles on my iPad, such as NIV, NRSV, ESV, NLT, NASB. But my HCSB still works.

Did they come back, or are they still gone? Do you see other, non-downloaded resources?

Did you upgrade your base package recently?

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Posts 102
Andrew Malone | Forum Activity | Replied: Mon, Nov 5 2012 8:02 PM

Running 3.0.2.1396. Haven't updated app (knowingly) or packages for some time. It's just suddenly made life tricky.

Other downloaded resources seem to work fine. And I can see my full library, both downloaded and non-downloaded, fine from the app. But it won't open any of the aforementioned Bibles.

In addition to killing and restarting the app, I've tried removing the resources and re-downloading them. No change. I'd hate to have to scrap the app and reload every resource from scratch.

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JT (alabama24) | Forum Activity | Replied: Mon, Nov 5 2012 8:09 PM

Andrew Malone:
Running 3.0.2.1396. Haven't updated app (knowingly) or packages for some time.

The current version of the app is 3.0.3. Please update and let us know if the issue persists.

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Posts 94
Ben Bush | Forum Activity | Replied: Mon, Nov 5 2012 9:09 PM

Update from App Store did the trick. Thx Kevin and Bama!

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JT (alabama24) | Forum Activity | Replied: Mon, Nov 5 2012 9:34 PM

Bened:
Thx Kevin and Bama!

Glad to help. I'm glad Kevin caught that you were out of date…

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Posts 102
Andrew Malone | Forum Activity | Replied: Tue, Nov 6 2012 1:53 PM

Yep. 3.0.3 seems to have fixed the issue. As with Bened, thanks for picking up the disparity in versions.

Might this suggest that some resources are version dependent (as some are for desktop versions)?

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JT (alabama24) | Forum Activity | Replied: Tue, Nov 6 2012 2:07 PM

Andrew Malone:
Might this suggest that some resources are version dependent (as some are for desktop versions)?

I don't know if that is accurate (it may be). I think it would be better to say that there were bug fixes to allow resources to function properly. A better answer would likely have to come from a Logos employee, who would know more than me. Geeked

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Nov 6 2012 2:20 PM

alabama24:

Andrew Malone:
Might this suggest that some resources are version dependent (as some are for desktop versions)?

I don't know if that is accurate (it may be). I think it would be better to say that there were bug fixes to allow resources to function properly. A better answer would likely have to come from a Logos employee, who would know more than me. Geeked

Alabama24 is correct - there were some bug fixes that corrected this issue.  Resources are not intended to be version dependent.

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