Logos 5 keeps crashing when I try to "Import all".

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john nerdue | Forum Activity | Posted: Mon, Nov 5 2012 6:06 AM

I have tried to "Import all" a few times and every time I do it crashed.

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TCBlack | Forum Activity | Replied: Mon, Nov 5 2012 6:15 AM

John,

 

Please enable Logging ( http://wiki.logos.com/Diagnostic_Logging ) and upload your logs ( http://wiki.logos.com/Uploading_Logs ) so we can take a look.

 

Thanks.

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john nerdue | Forum Activity | Replied: Mon, Nov 5 2012 6:53 AM

Here are my logs

8357.Logos.zip

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TCBlack | Forum Activity | Replied: Mon, Nov 5 2012 7:19 AM

Hmm.  This is a recursion bug last seen here: 4.5 Beta 4 still not syncing for me

HEY BRADLEY!

LockRecursionException: The lock cannot be entered recursively.

 

John, I think you need to call Tech Support rather than wait for someone to see this here.

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john nerdue | Forum Activity | Replied: Mon, Nov 5 2012 7:49 AM

ok thanks

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TCBlack | Forum Activity | Replied: Mon, Nov 5 2012 7:58 AM

Make sure you direct them to this thread. That will enable them to see and perhaps respond here to what is happening for the benefit of others.

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LogosEmployee

This crash will be fixed in the next update.

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john nerdue | Forum Activity | Replied: Mon, Nov 5 2012 10:50 AM

So then no need to contact support right?

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TCBlack | Forum Activity | Replied: Mon, Nov 5 2012 10:53 AM

86624:

So then no need to contact support right?

Correct.

In the interim, refrain from using import all.

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