BUG: Repeatable crash in L5 (1820)

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This post has 22 Replies | 1 Follower

Posts 482
Ebbe Andréasson | Forum Activity | Posted: Mon, Nov 5 2012 8:21 AM

I have restarted Logos 5 and I have rebooted the computer several times but this is repeatable on my machine.

1. Open Sermon starter Guide

2. Type Rev 22.1-5 in the inbox

3. Click on the option "Health and Healing" in the drop down list

4. Logos 5 is crashing.

Some times the list in the panel starts to populate before crash and sometimes not.

Ebbe

Posts 482
Ebbe Andréasson | Forum Activity | Replied: Mon, Nov 5 2012 8:24 AM

I'm running Windows 8 Pro

Posts 15942
Forum MVP
alabama24 | Forum Activity | Replied: Mon, Nov 5 2012 8:37 AM

Ebbe –

You might need to post logs. I could not reproduce this issue (but I'm on Mac).

OSX 10.9 | iOS 7 | L5 Gold | Mac Logs | Install

Posts 7188
Forum MVP
TCBlack | Forum Activity | Replied: Mon, Nov 5 2012 8:39 AM

Not repeatable on Windows 7. Definitely need some logs.

 

Please enable Logging ( wiki.logos.com/Diagnostic_Logging ) and upload your logs ( wiki.logos.com/Uploading_Logs ) so we can take a look.

Thanks. 

Posts 482
Ebbe Andréasson | Forum Activity | Replied: Mon, Nov 5 2012 9:36 AM

Here is my logs: 6505.Logos Log Files.zip

Posts 7188
Forum MVP
TCBlack | Forum Activity | Replied: Mon, Nov 5 2012 9:53 AM

A few of these logs are from March of 2012.

However "Object reference is not set to the instance of an object" is the error you're dealing with.

 

Is indexing complete?

Posts 482
Ebbe Andréasson | Forum Activity | Replied: Mon, Nov 5 2012 10:05 AM

Indexing is completed.

Here is the log: 2084.LogosIndexer.zip

Posts 2515
LogosEmployee
Tommy Ball | Forum Activity | Replied: Mon, Nov 5 2012 1:49 PM

Can you repeat the crash and post the Logos 5 log? Here is a link to instructions: Logos 5 Diagnostic Logging for Windows - Logos Bible Software


Posts 4268
LogosEmployee
Bradley Grainger (Logos) | Forum Activity | Replied: Mon, Nov 5 2012 7:50 PM

Ebbe Andréasson:

4. Logos 5 is crashing.

I think this crash may be caused by running with the Swedish UI; does it still occur if you set your language back to English?

Posts 482
Ebbe Andréasson | Forum Activity | Replied: Tue, Nov 6 2012 12:06 AM

Bradley Grainger (Logos):
I think this crash may be caused by running with the Swedish UI; does it still occur if you set your language back to English?

You are right! It does not occur after changing to english UI. The swedish UI is from Logos 4. Will this be solved with a "new" translation file?

Something is wrong with the print dialog as well. This is not dependent of the UI. Select printing in portrait format will print in landscape. Select landscape will print in portrait.

Posts 777
Brisa Davis | Forum Activity | Replied: Wed, Nov 7 2012 9:54 AM

Ebbe Andréasson:
You are right! It does not occur after changing to english UI. The swedish UI is from Logos 4

There is currently a case for this issue. I have added a link to this thread to that case.

Ebbe Andréasson:
Something is wrong with the print dialog as well. This is not dependent of the UI. Select printing in portrait format will print in landscape. Select landscape will print in portrait.

I am unable to reproduce this issue. What operating system are you using?

Posts 1103
Donnie Hale | Forum Activity | Replied: Wed, Nov 7 2012 10:18 AM

Brisa Calderon:
I am unable to reproduce this issue. What operating system are you using?

He posted that earlier in the thread: Windows 8 Pro.

Donnie

 

Posts 777
Brisa Davis | Forum Activity | Replied: Wed, Nov 7 2012 10:24 AM

Donnie Hale:

Brisa Calderon:
I am unable to reproduce this issue. What operating system are you using?

He posted that earlier in the thread: Windows 8 Pro.

You are right! Thanks.

 

Posts 777
Brisa Davis | Forum Activity | Replied: Wed, Nov 7 2012 4:43 PM

Ebbe Andréasson:
Something is wrong with the print dialog as well. This is not dependent of the UI. Select printing in portrait format will print in landscape. Select landscape will print in portrait.

Does this error occur for you in the Print/Export panel? As in, does the display look like Landscape when the Portrait option is selected?

Or, does the Print/Export panel look fine, and the error occurs when you actually send the document to the printer?

If possible, could you post some screen shots? They would be very helpful.

Posts 482
Ebbe Andréasson | Forum Activity | Replied: Thu, Nov 8 2012 11:51 PM

The Print/Export panel looks fine.

Portrait:

Landscape:

The error occurs when the document is sent to the printer. Page #1 in the following pdf is formated as a landscape print but is print out in portrait mode with truncated lines to the right and the export notes from Logos not in bottom of page.

Page #2 is formatted as in portrait mode but is printed as landscape. Wide margin to the right and the print export notes form Logos does not print out.

1768.PrintToA4.pdf

The paper selected and printed to is standard format in Sweden.

 

Posts 482
Ebbe Andréasson | Forum Activity | Replied: Fri, Nov 9 2012 12:32 AM
Not working correct in 5.0a Beta 1 (5.0.1.0113) either
Posts 482
Ebbe Andréasson | Forum Activity | Replied: Fri, Nov 9 2012 1:11 PM

This is litle strange. I don't use to print out at home but now I have done a test print out on an Canon Inkjet MP970 at home. There was no issues. Everything looks fine.

In church we use a Toshiba e351c. A haven't had any issues with the Toshiba in any other application. What do you think?

Posts 777
Brisa Davis | Forum Activity | Replied: Mon, Nov 12 2012 10:36 AM

I'm not sure what is going on, you are right it is strange.

I have passed a report on this issue on to Development.

Posts 777
Brisa Davis | Forum Activity | Replied: Tue, Nov 13 2012 2:42 PM

Ebbe,

When you printed from your work computer, were you able to reproduce the problem by printing to a PDF? Or did you actually print with the Toshiba printer, and then scan the pages back into the computer and saved them as a PDF?

Posts 482
Ebbe Andréasson | Forum Activity | Replied: Thu, Nov 15 2012 3:05 AM

Brisa Calderon:
did you actually print with the Toshiba printer, and then scan the pages back into the computer and saved them as a PDF?

Yes, I print with the Toshiba and then scan the pages and save them to pdf.

This error remains in beta 2.

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