Wow... I just called sales and was surprised at how much the rep was pushing me to buy the Biblical Languages package. (I had called to ask about it specifically.) I have it in L4, and have L5 already (with Silver, then Gold). I didn't give him account info, but with the package info I gave him he told me it was $166.47, down from $500 (for if it were new and not an upgrade) or so.
I asked him what was in it--I had briefly looked at the list someone posted on a forum here, but wanted to be sure--and he didn't have access to its contents. It's a "secret package," so he couldn't tell me what it contained.
But then he still pushed several times for me to buy it. He talked about not knowing what was in it as "the only reason" I wasn't going to buy, as if that's a small thing... I said, "That's pretty fundamental..." and he said, "That's why I'm asking you to fundamentally trust me on this." Yikes.
He did say there's a 30-day money back guarantee, and that I could buy it to see its contents, then return it if unsatisfied, but...isn't it just easier for Logos to get a list of this somewhere that all sales reps can have? Sure I trust Logos enough, but what if the new package has great resources but ones a particular user won't use?
He started a sentence saying, "In my 19 years at Logos," but this did not sound like someone who had been doing sales for 19 years.
Not here to vent--well, maybe in part. It's too bad you have to call sales about this package, so if you do, just be ready for a possible push like that. I'm going to give the benefit of the doubt and assume this guy isn't representative of all the sales reps--I hope he's not.
But I did also want to post the pricing info, which is likely unique to me, but could be helpful for others considering the package. I hadn't seen it anywhere on the forums yet.
I think I've heard the package mentioned as an academic only product. But your description of the sales call seems a bit bizarre. I hope others don't have a similar experience.
Logos4catholics Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."
Yes, academic only is correct (the sales rep noted that to me, too).
Is there a separate "academic sales" department? If so, perhaps that would be the place to call to inquire further about that package.
Abram K-J:Is there a separate "academic sales" department? If so, perhaps that would be the place to call to inquire further about that package.
Yes - there are separate phone numbers and email addresses for academic sales shown at http://www.logos.com/contact
Wishing now he'd forwarded me on to them... perhaps after a while I'll call again, over to academic sales this time. Thanks for the info, Graham.