How do I delete prepub orders so I am not charge?

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Posts 167
Randall Lind | Forum Activity | Posted: Fri, Jan 4 2013 12:24 PM

I thought I had them all removed month ago but, today I was charge $75 and had to call and ask for a refund. I also notice I haVe 3 more listred under my account but see no way of removing them.

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Matthew C Jones | Forum Activity | Replied: Fri, Jan 4 2013 12:34 PM

 

  1. Go to your account page (where you see them listed.)
  2. Hover your mouse pointer over the price of the Pre-Pub in the right side column.
  3. "Edit" appears. Click on "Edit."
  4. A new page appears with all the details of your order.
  5. On the right side there is a red "Delete" box. Click "Delete."
  6. You will get a confirmation box asking if you really want to delete. Say "Yes."
  7. That should take care of it.

Please be aware, if you cancel something you locked in as a Community Pricing deal, you won't be able to get it back at that great price.

 

Logos 7 Collectors Edition

Posts 167
Randall Lind | Forum Activity | Replied: Fri, Jan 4 2013 12:43 PM

I  don't see a red delete box just takes me to the page that tells me about it.

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Matthew C Jones | Forum Activity | Replied: Fri, Jan 4 2013 12:50 PM

Randall Lind:

I  don't see a red delete box just takes me to the page that tells me about it.

Don't click on the title of the resource. Hover directly over the price and an "Edit" box will appear. Clicking n the "Edit" box will open a page where the financial info is displayed. From that page you can change credit cards, delete the order, or go to the product info page. The red "Delete" box is located on the bottom right of the page, next to the "Done" button. Remember, hover over the price to see the edit button.

Logos 7 Collectors Edition

Posts 167
Randall Lind | Forum Activity | Replied: Fri, Jan 4 2013 1:04 PM

when I click edit all it does is take me to the product page where I can up my bid. No delete box.

Posts 167
Randall Lind | Forum Activity | Replied: Fri, Jan 4 2013 1:07 PM

I found the cancel button under "Your Price" thanks :)

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Todd Phillips | Forum Activity | Replied: Fri, Jan 4 2013 1:21 PM

Randall Lind:

I found the cancel button under "Your Price" thanks :)

Not sure if you've found the correct button.  There is a Cancel link on Community Pricing pages, but not on products that have made it to prepub.  You'll have to follow the following steps to delete pre-pubs:

The "Edit" button appears when you hover over the order on the Orders page:

Clicking the "Edit" button should take you the the "pre-pub checkout" page as shown below (make sure you click the Edit button and not the product title).  If it doesn't, I would try using a different browser.

Once you are on that page, click the "Delete" button to delete the order.  It will ask you to confirm, and then take you back to the Orders page.  The order should be gone from the list.

Once you've deleted the order, you should receive an email confirming it.

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Posts 167
Randall Lind | Forum Activity | Replied: Fri, Jan 4 2013 1:31 PM

the site you showed in 2nd photo never came up just took me to the product link when I click edit. Anyway I cancel everything. I am now waiting on a $75 refund to show in my bank account. From what was charge today. 

Logo said they cancel and an tomorrow it will go from pending to removed.

 

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Matthew C Jones | Forum Activity | Replied: Fri, Jan 4 2013 7:09 PM

Randall Lind:

Anyway I cancel everything. I am now waiting on a $75 refund to show in my bank account. From what was charge today. 

Logo said they cancel and an tomorrow it will go from pending to removed.

I'm glad to hear you accmplished what you wanted to. As for the refunding of the $75, Logos is quick to accomplish that procedure.

Logos 7 Collectors Edition

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