Faithlife Resources - Why am I getting the message "Sorry, you don't have permission to view that book."

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Posts 3
Garth | Forum Activity | Posted: Thu, Jan 10 2013 4:45 PM

Why am I getting the message "Sorry, you don't have permission to view that book." when I try to open the images, video, or infographics?

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Milford Charles Murray | Forum Activity | Replied: Thu, Jan 10 2013 5:03 PM

Garth:

Why am I getting the message "Sorry, you don't have permission to view that book." when I try to open the images, video, or infographics?

Peace to you, Garth!                 *smile*                       Welcome to the Logos Forums where volunteers from around the world desire to help and support one another!

                    Please feel free indeed to post your questions, make your comments, and even to help and "boost" someone else!

Please share with us what you are trying to open ...     the FaithLife Study Bible or which other resource?

some of the FaithLife Resources are:

 

 

Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

Posts 156
Thomas Beirne | Forum Activity | Replied: Thu, Jan 10 2013 5:21 PM

Garth which platform are you running into this issue on? Are you using the FSB via Logos 5, one of the mobile apps (if so, Android or iOS?), or one of the web resource viewers (if so, biblia.com or bible.faithlife.com?)?

Posts 3
Garth | Forum Activity | Replied: Thu, Jan 10 2013 7:14 PM

I apologize if I made that unclear. I have the Faithlife website open (bible.faithlife.com) and am clicking under resources on the Infographics, Images, and videos icons. The Maps icon works. 

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Milford Charles Murray | Forum Activity | Replied: Thu, Jan 10 2013 8:02 PM

Using bible.faithlife.com  (and signed in under my Logos Account) I can view the Study Bible Notes, Infographics, Photos, and Connect the Testaments.  The videos will NOT open for me!

              Going to bed in Eastern Canada!                Goodnight!                        *smile*

Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

Posts 3
Garth | Forum Activity | Replied: Fri, Jan 11 2013 6:17 AM

I have attached a screenshot of the error I am seeing. 

1682.Faithlife_Error.pdf

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Milford Charles Murray | Forum Activity | Replied: Fri, Jan 11 2013 8:57 AM

Garth:
I have attached a screenshot of the error I am seeing. 

Good Morning, Garth, and Blessings to you for this day!

                            To be honest with you (I've examined the .pdf), I don't have a clue why you are getting that particular message.  I will follow this thread with great attention so that I can learn how you were helped   ....   and then incorporate that into my own mental "data base"  ...

            So   ......         now   ...........                          Someone please come along and help Garth (and me!) discover some answers  ......                *smile*

Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

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Graham Criddle | Forum Activity | Replied: Fri, Jan 11 2013 9:34 AM

Hi Garth

Do you get the same problem if you try and access the site and resources through a different browser.

I am wondering it there is some caching issue here and trying another browser could verify that

Graham

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