Logos4 is crashing when downloading its update. It crashed the internet connection making internet access impossible. Tried twice, and each time had to use Windows Restore points to get the internet connection running.Help needed.
Hi Keith
Can you enable diagnostic logging (as per http://wiki.logos.com/Diagnostic_Logging) and post logs to this thread after Logos 4 has crashed?
Graham
2013-01-24 17:14:58.6396 1 Info OurApp Status changed: WaitingForIndexer2013-01-24 17:14:58.6875 1 Warn ElementUtility Unable to set focus to default focus: PasswordBox (UserPasswordBox) <- SpacedStackPanel <- Grid <- ContentPresenter <- Border <- LogInPromptView <- Grid <- Grid <- ContentPresenter <- AdornerDecorator <- Border <- StartupWindow2013-01-24 17:14:58.6875 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.2013-01-24 17:14:59.2646 18 Info SyncManager (887ms) Downloading items.2013-01-24 17:14:59.5458 21 Info SyncClient Unchanged last known milestones: {"permissionMilestone":"1","itemMilestone":"1"}2013-01-24 17:14:59.5458 21 Info SyncManager (1199ms) Syncing client: Repository = (Libronix.DigitalLibrary.MobileResourceSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.MobileResources.MobileResourceSyncItem])2013-01-24 17:14:59.5458 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Utility.BibleVerseText.CopyBibleVersesStyleManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CbvStyles.StyleSyncItem])2013-01-24 17:14:59.5673 21 Info SyncManager (11ms) Syncing client: Repository = (Libronix.DigitalLibrary.Utility.BibleVerseText.CopyBibleVersesStyleManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CbvStyles.StyleSyncItem])2013-01-24 17:14:59.5673 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.PersonalBookManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Pbb.BookSyncItem])2013-01-24 17:14:59.5673 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.PersonalBookManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Pbb.BookSyncItem])2013-01-24 17:14:59.5761 21 Info SyncManager (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])2013-01-24 17:14:59.5761 21 Info SyncManager (9ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])2013-01-24 17:14:59.5761 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.FavoritesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Favorites.FavoritesSyncItem])2013-01-24 17:14:59.5937 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.FavoritesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Favorites.FavoritesSyncItem])2013-01-24 17:14:59.5937 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Highlighting.HighlightingStyleSyncItem])2013-01-24 17:14:59.5937 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Highlighting.HighlightingStyleSyncItem])2013-01-24 17:14:59.5937 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.LayoutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Layouts.LayoutsSyncItem])2013-01-24 17:14:59.6171 21 Info SyncManager (10ms) Syncing client: Repository = (Libronix.DigitalLibrary.LayoutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Layouts.LayoutsSyncItem])2013-01-24 17:14:59.6171 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.LibraryCatalogSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CustomResourceMetadata.CustomResourceMetadataSyncItem])2013-01-24 17:14:59.6240 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.LibraryCatalogSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CustomResourceMetadata.CustomResourceMetadataSyncItem])2013-01-24 17:14:59.6240 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurTemplateSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideTemplateSyncItem])2013-01-24 17:14:59.6240 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurTemplateSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideTemplateSyncItem])2013-01-24 17:14:59.6240 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurGuideSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideDocumentSyncItem])2013-01-24 17:14:59.6240 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurGuideSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideDocumentSyncItem])2013-01-24 17:14:59.6240 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.HiddenResources.HiddenResourceSyncItem])2013-01-24 17:14:59.6386 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.HiddenResources.HiddenResourceSyncItem])2013-01-24 17:14:59.6386 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.KeyLinkSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourcePriorities.ResourcePrioritySyncItem])2013-01-24 17:14:59.6386 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.KeyLinkSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourcePriorities.ResourcePrioritySyncItem])2013-01-24 17:14:59.6386 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceCollectionManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourceCollections.ResourceCollectionSyncItem])2013-01-24 17:14:59.6582 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceCollectionManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourceCollections.ResourceCollectionSyncItem])2013-01-24 17:14:59.6582 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ShortcutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Shortcuts.ShortcutsSyncItem])2013-01-24 17:14:59.6582 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ShortcutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Shortcuts.ShortcutsSyncItem])2013-01-24 17:14:59.6582 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.UserInputData.UserInputManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.UserInputs.UserInputSyncItem])2013-01-24 17:14:59.6718 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.UserInputData.UserInputManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.UserInputs.UserInputSyncItem])2013-01-24 17:14:59.6718 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ReadingListStatusManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingListStatuses.ReadingListStatusSyncItem])2013-01-24 17:14:59.6718 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ReadingListStatusManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingListStatuses.ReadingListStatusSyncItem])2013-01-24 17:14:59.6718 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SelfTest.SelfTestDocumentManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SelfTests.SelfTestSyncItem])2013-01-24 17:14:59.6855 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SelfTest.SelfTestDocumentManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SelfTests.SelfTestSyncItem])2013-01-24 17:14:59.6855 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Clippings.ClippingsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ClippingsDocs.ClippingsSyncItem])2013-01-24 17:14:59.7089 21 Info SyncManager (21ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Clippings.ClippingsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ClippingsDocs.ClippingsSyncItem])2013-01-24 17:14:59.7089 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Handout.HandoutManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Handouts.HandoutSyncItem])2013-01-24 17:14:59.7089 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Handout.HandoutManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Handouts.HandoutSyncItem])2013-01-24 17:14:59.7089 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.NotesDocs.NotesDocumentSyncItem])2013-01-24 17:14:59.7167 21 Info SyncManager (9ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.NotesDocs.NotesDocumentSyncItem])2013-01-24 17:14:59.7167 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PassageList.PassageListManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PassageLists.PassageListSyncItem])2013-01-24 17:14:59.7333 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PassageList.PassageListManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PassageLists.PassageListSyncItem])2013-01-24 17:14:59.7333 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerListSyncItem])2013-01-24 17:14:59.7333 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerListSyncItem])2013-01-24 17:14:59.7333 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerStatusSyncItem])2013-01-24 17:14:59.7333 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerStatusSyncItem])2013-01-24 17:14:59.7480 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanSyncItem])2013-01-24 17:14:59.7480 21 Info SyncManager (9ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanSyncItem])2013-01-24 17:14:59.7480 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanStatusSyncItem])2013-01-24 17:14:59.7656 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanStatusSyncItem])2013-01-24 17:14:59.7656 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SentenceDiagram.SentenceDiagramManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SentenceDiagrams.SentenceDiagramsSyncItem])2013-01-24 17:14:59.7656 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SentenceDiagram.SentenceDiagramManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SentenceDiagrams.SentenceDiagramsSyncItem])2013-01-24 17:14:59.7656 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SyntaxSearch.SyntaxSearchManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SyntaxSearches.SyntaxSearchSyncItem])2013-01-24 17:14:59.7812 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SyntaxSearch.SyntaxSearchManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SyntaxSearches.SyntaxSearchSyncItem])2013-01-24 17:14:59.7812 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.VisualFilter.VisualFilterManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.VisualFilters.VisualFilterSyncItem])2013-01-24 17:14:59.7812 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.VisualFilter.VisualFilterManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.VisualFilters.VisualFilterSyncItem])2013-01-24 17:14:59.7812 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordFind.WordFindManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordFinds.WordFindSyncItem])2013-01-24 17:14:59.7968 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordFind.WordFindManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordFinds.WordFindSyncItem])2013-01-24 17:14:59.7968 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordList.WordListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordLists.WordListSyncItem])2013-01-24 17:14:59.7968 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordList.WordListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordLists.WordListSyncItem])2013-01-24 17:14:59.7968 1 Info LDLS4.AppModel First sync finished. (was Syncing, now Idle)
Keith,
Please don't paste logs here - upload the logos4Indexer.log and logos4.log immediately after a crash, as described in the wiki.
