Logos4 crashed when downloading update

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This post has 3 Replies | 1 Follower

Posts 10
Keith L. Rankin | Forum Activity | Posted: Wed, Jan 23 2013 8:48 PM

Logos4 is crashing when downloading its update.  It crashed the internet connection making internet access impossible.  Tried twice, and each time had to use Windows Restore points to get the internet connection running.

Help needed.

Posts 23004
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Jan 24 2013 12:49 AM

Hi Keith

Can you enable diagnostic logging (as per http://wiki.logos.com/Diagnostic_Logging) and post logs to this thread after Logos 4 has crashed?

Graham

Posts 10
Keith L. Rankin | Forum Activity | Replied: Thu, Jan 24 2013 8:10 PM

2013-01-24 17:14:58.6396 1 Info OurApp Status changed: WaitingForIndexer
2013-01-24 17:14:58.6875 1 Warn ElementUtility Unable to set focus to default focus: PasswordBox (UserPasswordBox) <- SpacedStackPanel <- Grid <- ContentPresenter <- Border <- LogInPromptView <- Grid <- Grid <- ContentPresenter <- AdornerDecorator <- Border <- StartupWindow
2013-01-24 17:14:58.6875 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2013-01-24 17:14:59.2646 18 Info SyncManager (887ms) Downloading items.
2013-01-24 17:14:59.5458 21 Info SyncClient Unchanged last known milestones: {"permissionMilestone":"1","itemMilestone":"1"}
2013-01-24 17:14:59.5458 21 Info SyncManager (1199ms) Syncing client: Repository = (Libronix.DigitalLibrary.MobileResourceSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.MobileResources.MobileResourceSyncItem])
2013-01-24 17:14:59.5458 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Utility.BibleVerseText.CopyBibleVersesStyleManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CbvStyles.StyleSyncItem])
2013-01-24 17:14:59.5673 21 Info SyncManager (11ms) Syncing client: Repository = (Libronix.DigitalLibrary.Utility.BibleVerseText.CopyBibleVersesStyleManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CbvStyles.StyleSyncItem])
2013-01-24 17:14:59.5673 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.PersonalBookManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Pbb.BookSyncItem])
2013-01-24 17:14:59.5673 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.PersonalBookManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Pbb.BookSyncItem])
2013-01-24 17:14:59.5761 21 Info SyncManager (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
2013-01-24 17:14:59.5761 21 Info SyncManager (9ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
2013-01-24 17:14:59.5761 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.FavoritesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Favorites.FavoritesSyncItem])
2013-01-24 17:14:59.5937 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.FavoritesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Favorites.FavoritesSyncItem])
2013-01-24 17:14:59.5937 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Highlighting.HighlightingStyleSyncItem])
2013-01-24 17:14:59.5937 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Highlighting.HighlightingStyleSyncItem])
2013-01-24 17:14:59.5937 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.LayoutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Layouts.LayoutsSyncItem])
2013-01-24 17:14:59.6171 21 Info SyncManager (10ms) Syncing client: Repository = (Libronix.DigitalLibrary.LayoutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Layouts.LayoutsSyncItem])
2013-01-24 17:14:59.6171 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.LibraryCatalogSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CustomResourceMetadata.CustomResourceMetadataSyncItem])
2013-01-24 17:14:59.6240 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.LibraryCatalogSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CustomResourceMetadata.CustomResourceMetadataSyncItem])
2013-01-24 17:14:59.6240 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurTemplateSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideTemplateSyncItem])
2013-01-24 17:14:59.6240 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurTemplateSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideTemplateSyncItem])
2013-01-24 17:14:59.6240 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurGuideSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideDocumentSyncItem])
2013-01-24 17:14:59.6240 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.GuideTransactions.GuideManager+OurGuideSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Guides.GuideDocumentSyncItem])
2013-01-24 17:14:59.6240 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.HiddenResources.HiddenResourceSyncItem])
2013-01-24 17:14:59.6386 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.HiddenResources.HiddenResourceSyncItem])
2013-01-24 17:14:59.6386 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.KeyLinkSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourcePriorities.ResourcePrioritySyncItem])
2013-01-24 17:14:59.6386 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.KeyLinkSyncManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourcePriorities.ResourcePrioritySyncItem])
2013-01-24 17:14:59.6386 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceCollectionManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourceCollections.ResourceCollectionSyncItem])
2013-01-24 17:14:59.6582 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ResourceCollectionManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ResourceCollections.ResourceCollectionSyncItem])
2013-01-24 17:14:59.6582 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ShortcutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Shortcuts.ShortcutsSyncItem])
2013-01-24 17:14:59.6582 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ShortcutsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Shortcuts.ShortcutsSyncItem])
2013-01-24 17:14:59.6582 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.UserInputData.UserInputManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.UserInputs.UserInputSyncItem])
2013-01-24 17:14:59.6718 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.UserInputData.UserInputManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.UserInputs.UserInputSyncItem])
2013-01-24 17:14:59.6718 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.ReadingListStatusManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingListStatuses.ReadingListStatusSyncItem])
2013-01-24 17:14:59.6718 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.ReadingListStatusManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingListStatuses.ReadingListStatusSyncItem])
2013-01-24 17:14:59.6718 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SelfTest.SelfTestDocumentManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SelfTests.SelfTestSyncItem])
2013-01-24 17:14:59.6855 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SelfTest.SelfTestDocumentManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SelfTests.SelfTestSyncItem])
2013-01-24 17:14:59.6855 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Clippings.ClippingsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ClippingsDocs.ClippingsSyncItem])
2013-01-24 17:14:59.7089 21 Info SyncManager (21ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Clippings.ClippingsManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ClippingsDocs.ClippingsSyncItem])
2013-01-24 17:14:59.7089 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Handout.HandoutManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Handouts.HandoutSyncItem])
2013-01-24 17:14:59.7089 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Handout.HandoutManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.Handouts.HandoutSyncItem])
2013-01-24 17:14:59.7089 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.NotesDocs.NotesDocumentSyncItem])
2013-01-24 17:14:59.7167 21 Info SyncManager (9ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.NotesDocs.NotesDocumentSyncItem])
2013-01-24 17:14:59.7167 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PassageList.PassageListManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PassageLists.PassageListSyncItem])
2013-01-24 17:14:59.7333 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PassageList.PassageListManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PassageLists.PassageListSyncItem])
2013-01-24 17:14:59.7333 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerListSyncItem])
2013-01-24 17:14:59.7333 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerListSyncItem])
2013-01-24 17:14:59.7333 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerStatusSyncItem])
2013-01-24 17:14:59.7333 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.PrayerLists.PrayerStatusSyncItem])
2013-01-24 17:14:59.7480 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanSyncItem])
2013-01-24 17:14:59.7480 21 Info SyncManager (9ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanSyncItem])
2013-01-24 17:14:59.7480 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanStatusSyncItem])
2013-01-24 17:14:59.7656 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager+OurStatusSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.ReadingPlans.ReadingPlanStatusSyncItem])
2013-01-24 17:14:59.7656 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SentenceDiagram.SentenceDiagramManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SentenceDiagrams.SentenceDiagramsSyncItem])
2013-01-24 17:14:59.7656 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SentenceDiagram.SentenceDiagramManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SentenceDiagrams.SentenceDiagramsSyncItem])
2013-01-24 17:14:59.7656 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SyntaxSearch.SyntaxSearchManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SyntaxSearches.SyntaxSearchSyncItem])
2013-01-24 17:14:59.7812 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.SyntaxSearch.SyntaxSearchManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.SyntaxSearches.SyntaxSearchSyncItem])
2013-01-24 17:14:59.7812 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.VisualFilter.VisualFilterManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.VisualFilters.VisualFilterSyncItem])
2013-01-24 17:14:59.7812 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.VisualFilter.VisualFilterManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.VisualFilters.VisualFilterSyncItem])
2013-01-24 17:14:59.7812 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordFind.WordFindManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordFinds.WordFindSyncItem])
2013-01-24 17:14:59.7968 21 Info SyncManager (5ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordFind.WordFindManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordFinds.WordFindSyncItem])
2013-01-24 17:14:59.7968 21 Info SyncManager (Timed) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordList.WordListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordLists.WordListSyncItem])
2013-01-24 17:14:59.7968 21 Info SyncManager (6ms) Syncing client: Repository = (Libronix.DigitalLibrary.Documents.WordList.WordListManager+OurDocumentSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.WordLists.WordListSyncItem])
2013-01-24 17:14:59.7968 1 Info LDLS4.AppModel First sync finished. (was Syncing, now Idle)

Posts 25825
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 25 2013 2:52 AM

Keith,

Please don't paste logs here -  upload the logos4Indexer.log and logos4.log immediately after a crash, as described in the wiki.

Dave
===

Windows 10 & Android 8

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