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Posts 150
Chris Martin | Forum Activity | Posted: Wed, Feb 13 2013 5:07 PM

We are experiencing frequent crashes on at least three different windows systems. In every case the crash log indicates the following:

 

Error ID: 6805

Error detail: ArgumentException: Width and Height must be non-negative.

Any ideas?

0246.ProclaimCrash.txt

8054.Proclaim.log

74825.ProclaimError.log

 

Platform Details for Alpha/Beta Testing Reference:

  • Windows 7 Home Premium x64
  • Intel Core2 Duo P7450 @ 2.13GHz
  • 6GB DDR3 RAM
  • Logos 4 Gold

Posts 646
Ann Boyles | Forum Activity | Replied: Fri, Feb 15 2013 11:49 AM

Chris, I have reported this case to our developers and they are looking into it. Thank you.

Posts 150
Chris Martin | Forum Activity | Replied: Sat, Feb 23 2013 10:21 PM

Hi Ann,

Any word on whether they have started to figure this issue out? We are celebrating our Proclaim subscription auto-renewing by adding two more computers (including mine) to the list of machines that are crashing to the point of being unusable. It seems that the crashes are predominantly related to any attempt to scroll or search through the 'open' menu.

The elder over our music ministry is ready to throw in the towel and drop Proclaim (his computer is another one on the list). I'm honestly not that far behind at this point. Any steps to take to fix this problem in the short term? (Already tried reinstalling, clearing appdata folders, etc.)

Here are the latest logs from my crashes tonight:

37741.Proclaim.log

3666.ProclaimCrash.txt

6457.ProclaimError.log

Platform Details for Alpha/Beta Testing Reference:

  • Windows 7 Home Premium x64
  • Intel Core2 Duo P7450 @ 2.13GHz
  • 6GB DDR3 RAM
  • Logos 4 Gold

Posts 187
LogosEmployee
Allen Petersen | Forum Activity | Replied: Sun, Feb 24 2013 10:05 AM

Chris,

We will be publishing a fix for this on Monday or Tuesday.

-allen

Posts 150
Chris Martin | Forum Activity | Replied: Tue, Feb 26 2013 3:04 PM

Thank you Allen. The fix appears to be working.

Platform Details for Alpha/Beta Testing Reference:

  • Windows 7 Home Premium x64
  • Intel Core2 Duo P7450 @ 2.13GHz
  • 6GB DDR3 RAM
  • Logos 4 Gold

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