Logos 5 won't connect to Internet

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This post has 10 Replies | 1 Follower

Posts 8
chuck guy | Forum Activity | Posted: Mon, Apr 15 2013 12:43 PM

Hey I need help because my Logos 5 won't connect to the internet. It has been working fine until today. What should i do? thanks

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alabama24 | Forum Activity | Replied: Mon, Apr 15 2013 12:49 PM

chuck guy:
Hey I need help because my Logos 5 won't connect to the internet. It has been working fine until today. What should i do? thanks

Can you be more specific? What are you expecting to happen that isn't? Is your computer able to access internet in other apps?

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Posts 8
chuck guy | Forum Activity | Replied: Mon, Apr 15 2013 1:51 PM

i am able to access the internet via Firefox fine but when I open Logos it just brings me to the sign in tab (which is accessed by holding down CTRL during start up) and when i click sign in it says 'unable to access Logos.com" so i have to click work offline. I need to connect to the internet to sync a new book i bought

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alabama24 | Forum Activity | Replied: Mon, Apr 15 2013 2:15 PM

chuck guy:
when I open Logos it just brings me to the sign in tab (which is accessed by holding down CTRL during start up) and when i click sign in it says 'unable to access Logos.com" so i have to click work offline

Are you on Mac or PC? Can you enable logging and post them here? See my signature line for instructions. Also, can you verify that you are using the right username & password? (Have you changed anything on your account?)

OSX & iOS | Mac Logs | PC LogsInstall

Posts 8
chuck guy | Forum Activity | Replied: Mon, Apr 15 2013 3:06 PM

im on PC, it signs me in to my account, it just doesn't connect to the internet, its weird. what is logging?

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Kevin Becker | Forum Activity | Replied: Mon, Apr 15 2013 3:10 PM

chuck guy:

im on PC, it signs me in to my account, it just doesn't connect to the internet, its weird. what is logging?

See this link http://www.logos.com/support/logos5/windows/logging

Log files are records the program can make as to what's going on "under the hood." While a number of things could be preventing Logos from connecting to the internet I'd always recommend the time honored reboot as a fist effort at resolving the issue.

Posts 8
chuck guy | Forum Activity | Replied: Mon, Apr 15 2013 3:25 PM

in the link you sent me, under step 1- when i click sign in, it wont let me until i check the box for "work offline"

Posts 8
chuck guy | Forum Activity | Replied: Mon, Apr 15 2013 3:26 PM

i mean until i click "work offline"

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Kevin Becker | Forum Activity | Replied: Mon, Apr 15 2013 3:32 PM

Logs can be gathered when you work offline.

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Randy W. Sims | Forum Activity | Replied: Mon, Apr 15 2013 3:40 PM

I think that page is broken. It doesn't make sense the way it's arranged and worded.

Start with step 4. Then use step 2 to post your logs here.

Also, are you running firewall or antivirus? Has it changed recently?

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Posts 8
chuck guy | Forum Activity | Replied: Mon, Apr 15 2013 4:12 PM

I figured it out. Turns out for some reason Internet Explorer made it so it used proxy settings even though I never use IE. I had to go in there and change it and then it worked fine. Still have no clue of how that happened. But thanks every one for your help! :)

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