Cannot Open Logos 5 on Mac?

Page 1 of 1 (11 items)
This post has 10 Replies | 0 Followers

Posts 71
Steven Langella | Forum Activity | Posted: Sun, Apr 28 2013 6:13 AM

Logos 5 stopped working so I reinstalled.  

When I click the app the "signing in" button appears and then it shuts down.  I uninstalled and reinstalled again but the same thing? 

Any ideas??

Thanks

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Apr 28 2013 6:24 AM

Welcome Big Smile

Would like to look at Logos diagnostic log files.  Logos Support has => http://www.logos.com/support/logos5/mac/logging

The Logos application uses many database files.  Uninstalling and reinstalling application does not affect database files in your home folder so an issue in a database file repeats.

If want to completely uninstall and reinstall, wiki has => http://wiki.logos.com/Mac_Troubleshooting#Uninstalling_Logos_4_Mac

Keep Smiling Smile

Posts 71
Steven Langella | Forum Activity | Replied: Sun, Apr 28 2013 7:24 AM

Smiling for Jesus,  did I do this correctly?

Posts 26990
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Apr 28 2013 10:49 AM

Steven Langella:
did I do this correctly?

It appears so. Smile It looks like one of your data base files has become corrupt. As KS4J implied, deleting the application would have no effect, as these files remain and would be used again when you reinstall the application. I will include the path to the file below. Move the PreferencesManager.db file to your desktop and restart Logos. If everything works fine, you can delete the file (Logos will rebuild it). NOTE: in OSX 10.7 and above, the user library is hidden by default. If you need help with that, let us know.

Invalid database: /Users/Chrissy/Library/Application Support/Logos4/Documents/o0qk74ou.6h1/UserPreferences2/PreferencesManager.db

OSX & iOS | Logs |  Install

Posts 71
Steven Langella | Forum Activity | Replied: Sun, Apr 28 2013 11:52 AM

Alabama, thanks but i cannot find that file.  That path does not even exist on the mac??

Under User/Chrissy/  there is no Library?  I searhed for PreferencesManager.db nothing comes up???

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Apr 28 2013 11:52 AM

Steven Langella:

Smiling for Jesus,  did I do this correctly?

Yes.  LogosCrash.txt has an error message "database disk image is malformed" that includes the invalid database file.  Concur with alabama24 that the Preferences Manager database file is corrupt.  Personally suggest moving UserPreferences2 folder to the trash, then launching Logos:

/Users/Chrissy/Library/Application Support/Logos4/Documents/o0qk74ou.6h1/UserPreferences2

UserPreferences2 folder has PreferencesManager.db and PreferencesManager.db-journal files.  Since the database (.db) file cannot be opened (malformed), the corresponding journal also needs to be rebuilt.

If Logos launches fine, then have option to empty the trash.  Note: automatic rebuild of database file includes information sync from Logos servers.

Keep Smiling Smile

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Apr 28 2013 11:55 AM

Steven Langella:
Under User/Chrissy/  there is no Library?

OS X Lion note: by default, /Users/Chrissy/Library folder is hidden, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible

Keep Smiling Smile

Posts 26990
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Apr 28 2013 12:01 PM

Steven Langella:

That path does not even exist on the mac?? Under User/Chrissy/  there is no Library?

Like I said earlier… it's hidden. Stick out tongue

The links KS4J gave should explain more about finding your user library.

OSX & iOS | Logs |  Install

Posts 71
Steven Langella | Forum Activity | Replied: Mon, Apr 29 2013 4:18 AM

It worked  THANKS ALL!!!!!!!!!!!!!!!

Posts 26990
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Apr 29 2013 4:37 AM

Glad to help. Smile

OSX & iOS | Logs |  Install

Page 1 of 1 (11 items) | RSS