server problems this morning?

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This post has 8 Replies | 1 Follower

Posts 15
Northwest Baptist Church | Forum Activity | Posted: Sun, Apr 28 2013 9:11 AM

Anyone else having issues this morning with proclaim?  I keep getting a little box int he lower right hand corner saying cannot connect to server.  I am also unable to to control proclaim with either my ipad or iphone.  Anyone else having any issues?

Posts 106
George Drake | Forum Activity | Replied: Sun, Apr 28 2013 9:13 AM

I am having the same issues. Nothing is working, Signals, Remote, etc...

Things have been running smoothly for weeks now, hopefully its a fluke. Things were working fine for the first half of our 8am service.

Posts 106
George Drake | Forum Activity | Replied: Sun, Apr 28 2013 9:15 AM

I take that back, signals have been working.

In proclaim i dont see how many is connected. Also it says im connected via remote but im not. Even when i close the app it still says im connected in proclaim

Posts 15
Northwest Baptist Church | Forum Activity | Replied: Sun, Apr 28 2013 9:20 AM

whew, ok good, I'm glad its not just me :-)

Posts 106
LogosEmployee
Richard Kiene | Forum Activity | Replied: Sun, Apr 28 2013 9:38 AM

We've had a bit of a hiccup with the main database server that supports Proclaim this morning. We are actively looking in to what is going on. I'm sorry for any inconvenience.

 

Posts 15
Northwest Baptist Church | Forum Activity | Replied: Sun, Apr 28 2013 10:58 AM

it actually started working for us just before service started so all was good!  Thanks for your work though!!

Posts 45
Jim Duncan | Forum Activity | Replied: Mon, Apr 29 2013 6:11 AM

We had the same problem.  This makes 3 out of the last 4 Sundays that we have had this problem.  Proclaim can't connect, phones and tablets can't receive signals, and I can't control the presentation from the remote app while I am reading preaching.  Thankfully, the laptop that is running the presentation is still able to advance the slides, so not all is lost but it is frustrating.

Posts 1
Michael Cooper | Forum Activity | Replied: Mon, Apr 29 2013 9:08 AM

I am finding that I never have problems during the week but I am having more and more problems on Sundays. 

Posts 2
Joel | Forum Activity | Replied: Sun, May 5 2013 8:35 PM

I also have had issues, this being the second sunday in a row where the remote is working fine just before our Kid's service starts, then right around 11am et the remote fails to connect. I run everything from the remote because if frees us to be able to do our song service from start to finish, as well as tie in our puppet intros with the message. This has been very frustrating because I love the proclaim interface. It is so easy and elegant. But with this being the second sunday we may have to start looking to other software to fulfill the need.

I did notice today while trying to frantically connect the remote app to the on air presentation, that after taking the presentation off air and reloading the program on the computer and even restarting phone app, the remote app showed the old presentation still open. I know it was the old presentation because the time was when I launched it before service to make sure everything was good. It was unable to see the new presentation online. I even tried to load a new playlist then switch to the one I needed and it would stay stuck on the old one. Trust me trying to entertain kids while fixing a computer glitch is not fun and gets ugly quick. Hopefully they can acknowledge this issue and fix it next release.

Anyone else still having trouble connecting this week and if so did anything work to fix it for you?

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