Will not sync

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Bruce Dunning | Forum Activity | Replied: Thu, May 2 2013 3:49 PM

Don Awalt:

alabama24:
There are many reasons to get the yellow triangle… One user's issue may not be the same as another. It's always good to have more information, like logs & what isn't syncing. Often people get worried when they see the yellow triangle, but everything of value is syncing fine.

Thanks, I did post my logs. At least at this time there may be one true server problem, as Bradley said this:

By Bradley Grainger (Logos) in Logos 4 Windows

We're investigating this issue. It should only be affecting the sync of Library Catalog information (e.g., tags, ratings, custom titles, etc.). All other information should be syncing correctly.

I have been having syncing problems off and on for a week now and have been posting my saga on this thread. http://community.logos.com/forums/t/69753.aspx

Note that I have had 3 Level 2 techs look at my problem. Syncing seems to be fixed now by replacing files that may have been corrupted but I want the thousands of tags that I installed that are now gone. There were there until the tech "fixed" the problem and then they all disappeared. The issue is now in the hands of the "developers" to see if my tags can be retrieved again. If not I will have lost close to 24 hours of works.

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Posts 29
Michelle Knight | Forum Activity | Replied: Sat, May 4 2013 6:41 AM

Tommy Ball:

Hi Michelle,

I don't see anything anomalous in the logs. If the trouble you're having is regarding syncing and is not consistent the issue may be network related rather than something wrong with the program. It may just be dropping off the internet occasionally. If the problem is more persistent and is something you can replicate then please replicate the behavior and post logs immediately after the behavior appears along with a description--in detail--as to how you accomplished the sync error. I would also like to know what your network is like at home (i.e. how are you connecting to the internet on your local network).

If the problem is something else, and repeatable please make a new thread and post logs along with steps to replicate the behavior. 

Thank you,

Tommy:  I am having a very persistent issue.  I have a really nice internet connection at home, and experience the issue at home, work, and school.  That being said, since the last SR, I've had less issues, so I'll wait to see how things go and will start a new thread and post logs next time the problem surfaces.

Thanks for your assistance and direction!

Michelle

Posts 16
James Taylor | Forum Activity | Replied: Sat, May 4 2013 8:07 AM

Greetings,

I am also experiencing syncing problems over the past few days, as well as a crash that's happening more and more frequently that says..."Logos has stopped working".  I sorry for my ignorance but how do I post the logs that the above users requested to help investigate the problem?

Thanks,

James

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JT (alabama24) | Forum Activity | Replied: Sat, May 4 2013 9:38 AM

James Taylor:
 I sorry for my ignorance but how do I post the logs that the above users requested to help investigate the problem?

In my signature line (just below this text you are reading now), I have two links - one for Windows, and another for Mac. Those links will take you to directions to enable logging. Once you have produced the logs, you will attach them to your post via the paperclip icon in the formatting pallet. If you still need more help, let us know.

PS - Please create a new thread. Your issue may be unrelated to the others and it is easier to follow the conversation with only one user requesting assistance. 

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Robert J Smith | Forum Activity | Replied: Sat, May 4 2013 9:44 AM

I too have been experiencing sync problems. Specifically on my desktop computer running Windows 7 (32 bit) the sync error icon stays on most of the time. On my laptop running Vista this does not happen. Both machines are running Logos 5. The system does sync my reading plans from one to the other, going both ways. Attached are the log files, screen shots and system stats for the desktop. Any help would be appreciated. Thanks.

3731.Logos Log Files.zip

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JT (alabama24) | Forum Activity | Replied: Sat, May 4 2013 10:28 AM

Robert J Smith:
The system does sync my reading plans from one to the other, going both ways.

Are you aware of anything not syncing, or are you just worried because of the warning? 

Robert J Smith:
Any help would be appreciated.

In the future, it would help if you would create a new thread since your issue may be unrelated. Additionally, it is easier to follow the conversation.

Here is what I found in your logs, but we will need a techie to advise:

SyncManager Not syncing client due to previous fatal error: Repository = (Libronix.DigitalLibrary.LibraryCatalogSyncManager+OurCustomResourceMetadataSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CustomResourceMetadata.CustomResourceMetadataSyncItem])

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Robert J Smith | Forum Activity | Replied: Sat, May 4 2013 12:17 PM

alabama24,

The only thing I am certain does sync is Reading Plans. I do not what is not syncing. I will call tech support. Thanks.

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Dave Hooton | Forum Activity | Replied: Sat, May 4 2013 6:18 PM

Robert J Smith:
I too have been experiencing sync problems.

It's the Library Catalog Sync that has affected others. You can use the fix described in that thread or you can wait (there is a risk of losing work you have done since it stopped syncing). Your database is

C:\Users\Robert J. Smith Sr\AppData\Local\Logos4\Documents\ypi5fe5j.3wo\LibraryCatalog\LibraryCatalogSync.db.

Dave
===

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Robert J Smith | Forum Activity | Replied: Sun, May 5 2013 6:10 AM

Thanks for the response, Dave. The Logos tech support tech I had on the phone yesterday said the same. He also said it was something out of kilter with my program preferences that caused the database to go south. He reloaded the perferences from the sync server and then the database rebuilt itself. It did take several hours, but it worked like a champ.

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Dave Hooton | Forum Activity | Replied: Sun, May 5 2013 2:26 PM

Thanks for the feedback, Robert.

Dave
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Lynden Williams | Forum Activity | Replied: Sun, May 5 2013 4:06 PM

Having sync on Win 7 Pro both beta and stable.

730017.Logos.log

5432.LogosError.log

0755.LogosIndexer.log

This is from the beta.

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Dave Hooton | Forum Activity | Replied: Mon, May 6 2013 2:20 AM

It's the same error as above, Lynden.

I'm hoping Logos will have a better fix whether SR or a new Beta!

Dave
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Lynden Williams | Forum Activity | Replied: Mon, May 6 2013 2:52 AM

Dave Hooton:

It's the same error as above, Lynden.

I'm hoping Logos will have a better fix whether SR or a new Beta!

I have two random file names, which is the correct one?

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Lynden Williams | Forum Activity | Replied: Mon, May 6 2013 6:04 AM

Lynden Williams:

Dave Hooton:

It's the same error as above, Lynden.

I'm hoping Logos will have a better fix whether SR or a new Beta!

I have two random file names, which is the correct one?

Thanks, figured it out.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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Donovan R. Palmer | Forum Activity | Replied: Mon, May 6 2013 11:33 PM

I've had a yellow triangle for about 10 days now. Guess I'll have to dig into it and find out why. It may be something similar to this.

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Dave Hooton | Forum Activity | Replied: Tue, May 7 2013 2:03 AM

Donovan R. Palmer:

I've had a yellow triangle for about 10 days now. Guess I'll have to dig into it and find out why. It may be something similar to this.

If you look at Logos.log you should see one or more:

Warn    SyncManager    Not syncing client due to previous fatal error: Repository = (Libronix.DigitalLibrary.LibraryCatalogSyncManager+ ...

You can fix as per http://community.logos.com/forums/t/69793.aspx or let Tech Support handle it (preferably).

Dave
===

Windows & Android

Posts 1928
Donovan R. Palmer | Forum Activity | Replied: Sun, May 12 2013 12:11 AM

I did the nuclear option and it fixed things. I am going to wait until 5.1 comes out before I do any more tagging, as I lost some of it when I did this.

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Bruce Dunning | Forum Activity | Replied: Sun, May 12 2013 3:25 PM

I may be having the same problem as you Donovan. Logos techs retrieved my tags that were lost on Wednesday and I went away for a long weekend where I worked on tagging more books while I was offline (since there was not internet where I was). I just returned and I have the yellow triangle again!!!

You should call customer service and speak to a tech about retrieving those tags. I'm going to do so again tomorrow if I can find time.

I sure hope that are able to fix this problem permanently in the near future.

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Bruce Dunning | Forum Activity | Replied: Wed, May 15 2013 4:20 PM

Bradley Grainger (Logos):

Thanks Bradley. I posted a follow up question there.

Using adventure and community to challenge young people to continually say "yes" to God

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