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Posts 11
David Branum | Forum Activity | Posted: Fri, Jun 7 2013 9:03 AM

When I open NIV84 I get an error "Cannot load specified book", but then NIV84 opens, but to a different reference. If I go to the block layout to open a book, I get the same error. I I use the table of capon tents or the slider at bottom, I can jump to other scripture.

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JT (alabama24) | Forum Activity | Replied: Fri, Jun 7 2013 9:12 AM

Welcome to the forums! Sorry for your troubles. Tongue Tied

Is the NIV downloaded? If so, delete it and see what happens (and vice versa). If that doesn't work, you might need to delete and reinstall the app. Do you have any of the others Logos apps (Vyrso, Faithlife, etc.)? If so, is the behavior the same? Oh... I forgot to ask, what version are you running?

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Posts 11
David Branum | Forum Activity | Replied: Fri, Jun 7 2013 9:53 AM

I have app version 3.3.2. I did delete the book, but no change. Also, I did an iPad reboot, but no change except the slide bar doesn't work (it only worked once). I have Faithlife, but NIV84 doesn't show up.

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JT (alabama24) | Forum Activity | Replied: Fri, Jun 7 2013 10:13 AM

David Branum:
Also, I did an iPad reboot,

DId you try killing ALL apps via the multi-task bar?

David Branum:
he slide bar doesn't work (it only worked once).

What do you mean by the "slide bar"? Do you mean the side menu? Can you access the home page?

David Branum:
I have Faithlife, but NIV84 doesn't show up.

Do your other resources show up? Do you own a base package? Are you sure you are using the same credentials?

I don't think I asked before… what device are you on? How much free space is on the device?

Also, when did you first install this app? Have you had it for a while and have been updating it to get to the current release version, or did you install it from scratch recently?

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Posts 11
David Branum | Forum Activity | Replied: Fri, Jun 7 2013 10:33 AM


1. I killed the apps and turned the iPad off then on. This usually clears any problems.
2. There is a horizontal bar at the bottom where you can drag a button to different parts of the Bible. This does not work in NIV84. Same error.
3. I have Logos 4 Starter package with all updates. Everything else appears to work fine. I have an iPad 4 with 64 gb and 38 gb available.

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JT (alabama24) | Forum Activity | Replied: Fri, Jun 7 2013 10:41 AM

Did you try deleting the app? 

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JT (alabama24) | Forum Activity | Replied: Fri, Jun 7 2013 10:47 AM

Other than deleting the app, it seems like you have tried most things to fix glitches like this. It appears that the issue is either:

  1. A corrupt installation.
  2. A problem with your account
  3. A resource issue.

I don't have the NIV84, so I can't help you test for #3. If you have deleted and reinstalled the app, then #1 is likely ruled out. You may need to contact Logos directly about this one (or wait for a Logos tech to see this thread). 

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Posts 11
David Branum | Forum Activity | Replied: Fri, Jun 7 2013 11:18 AM

Thanks for your help. I may wait for Logos before I bother with reinstalling the app.

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Todd Phillips | Forum Activity | Replied: Fri, Jun 7 2013 11:41 AM

I can replicate this error.

I am using the latest beta, BTW.

I wasn't having the error, but then I deleted my downloaded copy on the NIV84 resource, and redownloaded the latest version (dated: 2013-05-20T18:0618Z), and now I am getting the error when I try to change locations in the NIV84 using the verse chooser. 

This does not happen in other Bibles, and the fact that the current build date on the NIV84 is recent leads me to believe that this is a problem with the resource.

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

Posts 11
David Branum | Forum Activity | Replied: Fri, Jun 7 2013 11:51 AM

Great, thanks.

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Todd Phillips | Forum Activity | Replied: Fri, Jun 7 2013 11:55 AM

Additional info:

For me, the problem goes away if I make the NIV84 my preferred Bible, but reappears again when I set my preferred Bible back to ESV.

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

Posts 11
David Branum | Forum Activity | Replied: Fri, Jun 7 2013 4:55 PM
Didn't work for me.
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Graham Criddle | Forum Activity | Replied: Sat, Jun 8 2013 11:27 PM

From http://community.logos.com/forums/p/50316/495935.aspx#495935 it looks as though this problem is also present on Android.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Jun 10 2013 2:04 PM

Graham Criddle:

From http://community.logos.com/forums/p/50316/495935.aspx#495935 it looks as though this problem is also present on Android.

This issue appears to be related to a malformed db image - a case has been entered and we're looking into it.  Thanks for the report.

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Graham Criddle | Forum Activity | Replied: Mon, Jun 10 2013 2:50 PM

Kevin Byford:
This issue appears to be related to a malformed db image - a case has been entered and we're looking into it.  Thanks for the report.

Thanks Kevin

Appreciated, Graham

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Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Jun 13 2013 1:26 PM

Graham Criddle:

Kevin Byford:
This issue appears to be related to a malformed db image - a case has been entered and we're looking into it.  Thanks for the report.

Thanks Kevin

Appreciated, Graham

Graham,

We've isolated the problem and have updated the NIV84.  If it's downloaded locally, please remove it and download it again; this should fix the problem.

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Todd Phillips | Forum Activity | Replied: Thu, Jun 13 2013 2:19 PM

Kevin Byford:

We've isolated the problem and have updated the NIV84.  If it's downloaded locally, please remove it and download it again; this should fix the problem.

Excellent! It is working correctly for me now.

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

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Graham Criddle | Forum Activity | Replied: Thu, Jun 13 2013 2:25 PM

Todd Phillips:

Kevin Byford:

We've isolated the problem and have updated the NIV84.  If it's downloaded locally, please remove it and download it again; this should fix the problem.

Excellent! It is working correctly for me now.

And me

Thanks Kevin

Posts 6
sean goh | Forum Activity | Replied: Sat, Jun 15 2013 6:01 PM

Working now.

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 15 2013 7:32 PM

Glad to hear it. Smile

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