Logos 5.1 installation problem

I seemingly installed update 5.1 without error on my Windows 7 (x64) system. But I found that if I run "update resources," then the file audleb.logos4 (1.2 MB) is downloaded but not installed. I have tried deleting the updates.db and downloadmanager.db files. I have tried using the scan command to get the file from the Downloaded folder to the Resources folder. Nothing works. I have tried rebooting my computer as well. If I rerun "update resources" it just downloads again and doesn't install. Any ideas?

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Rosie Perera

That is probably a file you aren't even supposed to have. From the filename, it looks like an audio version of the Lexham English Bible, which is still in pre-pub. It was probably downloaded to you buy mistake, but since that resource isn't unlocked in your installation of Logos, it would not have installed. You'll probably just have to sit tight and wait until this resource makes it out of prepub. (Have you placed a pre-pub order for it, BTW? Is it something you want to have? If not, then I wouldn't worry about it.)

Mark Barnes

Rosie is only partially correct. Although the LEB audio Bible is in pre-pub as a stand alone product, it's also available now to users of most L5 base packages (i.e. those who have the LEB).

1.2Mb is slightly too small for the audio file, so it's possible the download isn't completing. Turning on permanent logging, then update resources and uploading the resulting indexer logs is going to be necessary, I think. If you prefer to try and download the file manually and scan, the URL is below

https://s3.amazonaws.com/resources.assets.logos.com/lls_audleb/2013-06-04T17_32_21Z/AUDLEB.logos4

But, more importantly, check to see if you have a licence by going to the URL below and seeing if the 'pre-order' button is greyed out for you:

http://www.logos.com/product/27751/lexham-english-bible-audio-new-testament

Darren Miner

https://community.logos.com/discussion/comment/502475#Comment_502475

It seems I do have a license, since the prepub button on the web site is grayed out. I downloaded the file to c:\install (1691 KB), ran the command "scan c:\install", and restarted Logos. It still wants to download 1.2 MB and audleb.logos4 reappeared in the download folder. I guess I'll have to create some log files and post them for analysis.

Darren Miner

https://community.logos.com/discussion/comment/502475#Comment_502475

I ran Update Resources. Seemingly, it downloaded 1.2 MB. I restarted Logos. No joy. Here are the log files. Any help would be appreciated. Thanks!

6114.LogosIndexer.zip

Mark Smith

https://community.logos.com/discussion/comment/502628#Comment_502628

Darren, the logs files don't tell me anything that is helpful. There are a couple of rejected metadata titles but neither is the LEB audio file.

Below is a snip of my Resources folder. Can you verify the same information for the file you have?

The only thing I can think of is that the downloaded file is somehow defective. I wonder if you've tried the direct link to the file that Mark Barnes gave you?

Darren Miner

https://community.logos.com/discussion/comment/502649#Comment_502649

Yes, I did try the direct download and ran "scan c:\install". Nothing happened. The file currently stuck in the ...ResourceManager\Downloaded\LLS_AUDLEB folder is 1691 kb and is dated 6/4/2013, 5:19:55 PM. It has the same byte size as the direct download file.

Mark Smith

https://community.logos.com/discussion/comment/502653#Comment_502653

It sounds like the file is not the problem. You might try to repair Logos 5 from Control Panel > Uninstall or Change a Program. Otherwise if no one from Logos looks in, I'd call Logos Customer Service.

Darren Miner

https://community.logos.com/discussion/comment/502678#Comment_502678

Tried Repair from Control Panel. I still get the same behavior. I guess I'll call Customer Service next week, when I have some free time. Thanks for the help!

Mark Smith

https://community.logos.com/discussion/comment/502679#Comment_502679

If you do call and they can fix the problem it would be nice to know what was going on and how it was fixed in case someone else experiences the same problem.

Darren Miner

https://community.logos.com/discussion/comment/502688#Comment_502688

The problem was with the licenses.dat file in the LicenseManager folder. The remedy is to close Logos, rename the file, restart Logos, run Update Resources, restart Logos when the download is complete, then wait till indexing is done. Then the Marv Allen voice becomes available as an option in the Read Aloud panel.