New Mac User with extremely sloooow Logos 5

I just bought a Macair. My only reason for shifting to mac was to be able to use Logos 5 - and have a quick machine. From the forums I understand that this machine should be really good and very quick.

It's a new macair 1.7. But at the moment I feel terribly frustrated. Whenever I want to open a resource I have a rainbow spinning wheel for about 35 seconds before it shows the list of resources. The wheel starts right after typing the first letter of the resource The computer has downloaded everything and it has finished indexing long time ago.

I have restarted Logos several times - and every time it's starts signing in - can I stop this?

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Lynden O. Williams

Do not have a Mac, but it seems as if something else is going on. Even though you say it has finished indexing, it sounds like indexing to me. What happens when you open your library, are all of your resources showing up? What about a search? If either of the two are not giving the desired results, make sure the 2-4 hour index has finished. http://www.logos.com/installation

ELA

Yes, it has definetely finished indexing. I downloaded Logos 3 days ago (24 GB). It was indexing for about 5 hours also 3 days ago and the program has been open since with open internet acces. All my notes are here (also extremely slow to show up). And everything seems OK - apart from the speed. It did download a couple of new books (vyrso) that I bought yesterday - and indexed for about 10 minutes.

Lynden O. Williams

Have you tried restarting the computer? Someone resolved a problem by rebooting.

ELA

Thank you, yes I have. The computer has rebooted several times. This doesn't solve the problem.

Orpheus Heyward

I also just bought the new MacBook air. It is working extremely well. I suspect that something is going on with the program. I would suggest getting in touch with the company to see if there is something happening that you are unaware of. Logos seems to be working a lot faster than it has on previous machines. There is very little lag time moving between layouts and opening resources. I would say it is not your MacBook air.

JT (alabama24)

Whenever I want to open a resource I have a rainbow spinning wheel for about 35 seconds before it shows the list of resources. The wheel starts right after typing the first letter of the resource The computer has downloaded everything and it has finished indexing long time ago.

It might help Logos to look at your logs. Please follow the link in my signature line to enable and post logs.

Jack Caviness

Have you tried restarting the computer?

Spoken like a true Windows user [:D] If it does not work, reboot.

Someone resolved a problem by rebooting.

Sometimes Logos requires us to think like Windows users and restart [:'(]. Lynden's advice is good, but I can't stop myself from making a small jab [:$]

Additionally, Bama gave very good advice. Logs will be vital in analyzing your problem. Instructions for Mac logging are also in my signature.

ELA

Logos just downloaded a prepub and and indexed after that. When I used searching the library again Logos crashed and did send a report to Logos.

I re-opened. I tried another view in the library and it worked better. It seems that the tile view has something to do with the problem.

Here are the log.8080.LogosLogs.ela.20130705-234139.zip

JT (alabama24)

ELA - Hopefully your logs will be helpful. I don't understand what I am seeing, but when I filter for "error," there is a ton there. Most of it relates to either "WebServiceClient" or "LibraryCatalog."

Have you tried working offline (not a permanent solution, but just to test for the problem)? I don't know if that would help or not. I am tempted to say that something went wrong with your index, and that you might need to rebuild your index. Did you close your laptop at all while you were indexing?

ELA

ELA - Hopefully your logs will be helpful. I don't understand what I am seeing, but when I filter for "error," there is a ton there. Most of it relates to either "WebServiceClient" or "LibraryCatalog."

Have you tried working offline (not a permanent solution, but just to test for the problem)? I don't know if that would help or not. I am tempted to say that something went wrong with your index, and that you might need to rebuild your index. Did you close your laptop at all while you were indexing?

I have tried working offline now. The problem remains. Hopefully it's the installation that went wrong. Must I remove Logos and re-download everything or can I force a re-indexing?

Also - can I get rid of the "signing in" everytime I open Logos- Logos on my pc doesn't do that?

Thank you for all the answers. I appreciate the involvement in my troubles!

JT (alabama24)

Also - can I get rid of the "signing in" everytime I open Logos- Logos on my pc doesn't do that?

Do you just mean the box with wheel that says "signing in" when the app is opening? If so, the answer is no. If you are getting the sign in box (where you can actually change your credentials), then there is an installation problem somewhere.

Must I remove Logos and re-download everything or can I force a re-indexing?

If you are anxious, you can try the command rebuild index. I think this <may> fix your problem, but I was only recently promoted to "half techie." In other words, please don't get mad if it doesn't work and there is a simple fix instead. [:)]

ELA

If you are anxious, you can try the command rebuild index. I think this <may> fix your problem, but I was only recently promoted to "half techie." In other words, please don't get mad if it doesn't work and there is a simple fix instead.

Now I really don't know what to do. Logos doesn't respond to the command 'rebuild index' (I'm sure I spelled it correct. I have tried many many times and checked in 'the help' that I did it correctly)

I type the command, hit the enter-button - and nothing happens!

JT (alabama24)

I just remembered that there is a possibility that your UI isn't english… Am I right? I honestly don't know if the command is different or not in that case.

ELA

Logos has started indexing now. After the lack of response Logos crashed. I tried again and it crashed again - sending crash reports to Logos. I restarted the computer - and after restart Logos started to index. So something did happen.

Now I wait and see. I think the indexing took about 6-7 hours when I first downloaded the program. I'll report back.

I just remembered that there is a possibility that your UI isn't english… Am I right? I honestly don't know if the command is different or not in that case.

I have set up Logos to work in English.

JT (alabama24)

Let us know. [:S]

ELA

The computer has finished indexing. I can work the library with the line-view. It's quite quick. Searching seems to be OK too. BUT - the major problem remains. When I use the tile-view (which I prefer) in the library, I still get the spinning pizza - now for more than a minute. Then the wheel stops and the program doesn't respond to input for another minute. Or crashes on me.

Since the program seems to work besides this (but I haven't spend a lot of time with it, so there may be other things going on as well) - is there a known problem with the library tile-view on mac?

(I remember there was something going on with the library tile-view on ipad for a season)