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This post has 13 Replies | 2 Followers

Posts 41
Rick Goettsche | Forum Activity | Posted: Fri, Jul 19 2013 7:41 AM

I am not sure how to explain the behavior I'm seeing, but here's a shot. When I opened Proclaim the items in my pre-service loop and warm-up section are getting all jumbled. When I try to move everything back to its rightful place, it seems to be ok, then it is as though Proclaim communicates with the server and changes all of the slides to different spots. There doesn't seem to be a rhyme or reason to it, and so far I'm only seeing it with the Pre-Service Loop and Warm-Up section. I'm assuming this behavior was introduced in the most recent update, I updated this morning, but hadn't logged in since last Thursday. Any ideas or assistance would be appreciated!

Posts 89
LogosEmployee
Sherri Huleatt | Forum Activity | Replied: Fri, Jul 19 2013 8:16 AM

Hi Rick,

I've passed your question on to our Proclaim expert, so he should be contacting you soon!

Posts 41
Rick Goettsche | Forum Activity | Replied: Fri, Jul 19 2013 9:00 AM

Ok, as near as I can tell, the slides seem to be staying in the right spots now. I have no idea what caused the previous behavior, nor why it suddenly started behaving as it should. Hope it stays that way. 

Posts 194
Allen Petersen | Forum Activity | Replied: Fri, Jul 19 2013 10:57 AM

Rick, did you by chance take a screen shot of the re-ordered slides?

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Rick Goettsche | Forum Activity | Replied: Fri, Jul 19 2013 7:45 PM

I did not. Didn't even occur to me to do that. If it reoccurs (hoping it doesn't) I'll screenshot it to show you.

Posts 41
Rick Goettsche | Forum Activity | Replied: Fri, Jul 26 2013 7:39 AM

Unfortunately, I ran into the issue again today. It had stopped doing it last week, but this week it re-ordered things again after a sync with the server. Here's a screenshot of the way things looked immediately after the reordering.

Posts 41
Rick Goettsche | Forum Activity | Replied: Fri, Jul 26 2013 7:42 AM

Just in case it helps, here's a second one after it did it again. I put the slides back in the correct order, and then after it synced, it re-ordered them again, this time differently. Here's the way it looked the second time.

Posts 41
Rick Goettsche | Forum Activity | Replied: Fri, Jul 26 2013 7:50 AM

Ok, one last bit of information that might help narrow down the issue. Apparently me and another of our users is editing the same presentation at the same time. Neither of us were changing the order of those sections (we were both working on other things), but both of us are editing the same presentation. Thought that might help you nail down what's happening.

Posts 1
Joe Kuykendall | Forum Activity | Replied: Thu, Dec 5 2013 1:52 PM

Hi,

Just wondering if this issue was resolved for you. We are having this exact same issue when two people are logged on.

Posts 1232
Spencer McKimson | Forum Activity | Replied: Thu, Dec 5 2013 3:33 PM

Hello Joe,

I was able to recreate your issue. I am looking into more concrete ways of reproducing it but for now I am filing a bug report. Sorry for the inconvenience.

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Fri, Dec 6 2013 3:08 PM

We should be shipping a server side fix for this later this afternoon. Thanks for your patience.

Posts 41
Rick Goettsche | Forum Activity | Replied: Fri, Dec 6 2013 9:04 PM

Joe, thanks for bringing attention to this again--I didn't seem to get anywhere (obviously). Glad it's going to be fixed. We've just been having to go back and reorder things after we get done. It will be nice to not have to worry about having more than one person logged in anymore.

Posts 1
AUDREY | Forum Activity | Replied: Mon, Feb 18 2019 11:15 AM

In the middle of worship service proclaim skipped over the remainder of the sermon slides and began to play closing chorus.  Not cool.  I tried backing up bt it did same thing again. Help

Posts 611
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Mon, Feb 18 2019 1:33 PM

I’m sorry you had troubles Audrey. What is the name of the presentation? One of us can take a look and see what we find

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