Again Force Quits for Logos on Mac

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David Bergquist | Forum Activity | Posted: Wed, Aug 21 2013 3:06 AM

It seemed to be better for a while, but once again Logos 5 on my MacBook Pro is very often requiring a force quit. The situation and issues seem to be the same as before, so I will not restate them.  Again, I do not think I will be able to reproduce the need for a force quite, it just happens.  Most often it is when I have opened and closed the MacBook and left Logos running for some time.  Never or very seldom happens when I use Logos off line.

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Jack Caviness | Forum Activity | Replied: Wed, Aug 21 2013 3:42 AM

David Bergquist:
The situation and issues seem to be the same as before, so I will not restate them

I know this recurring bug is irritating—it bugs me too; however, it would have been better if you had attached this post to an already existing thread on this subject. A single isolated post in a new thread gives no context to the problem. 

Did you have Text Comparison open? This seems to have been a common factor in many—but not all—problems of this nature. Even though the symptoms are similar, the cause is not necessarily the same. The more information we supply, the more likely that Logos will have the data necessary to fix the problem.

If you have previously enabled logging, it only takes a few seconds to attach the log archive to a post. See the link in my signature for instructions.

Posts 60
David Bergquist | Forum Activity | Replied: Wed, Aug 21 2013 4:38 AM

Dear Jack,  

Here are a couple of the existing threads that give context.  

Home>Logos 5>Hang when Quitting

Home]]>Logos 5]]>Sync-Hang issues on Mac

You were helpful in these in the past.  Thanks again!

Text Comparison was not open.  I am in a motel that has good wiFi, but sometimes the computer is not really connected.  This is a cause of the hang, but I wish Logos would simply quit like regardless of the wiFi connection just like all the other programs.

Ever in Christ,

David

Phil. 4:19

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Jack Caviness | Forum Activity | Replied: Wed, Aug 21 2013 1:26 PM

David Bergquist:
I am in a motel that has good wiFi, but sometimes the computer is not really connected.  This is a cause of the hang,

Interesting. Mine hangs occasionally even with a continuous internet connection. It also occurs with and without TExt Comparison. So far, Logos has provided a little input, but not enough to bring encouragement that a fix is in the works.

Posts 60
David Bergquist | Forum Activity | Replied: Wed, Aug 21 2013 3:35 PM

WHY is Logos the only program with this problem?  I can not remember the last time another program had trouble with a simple quit.  Is Logos that much more complicated than the other programs ???   Is this also an issue for the Windows Logos program ?

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Jack Caviness | Forum Activity | Replied: Thu, Aug 22 2013 3:30 AM

David Bergquist:
WHY is Logos the only program with this problem?

Most other programs do not synchronize so much data upon quit. My belief is that the synch is needed so that the user can open a resource on a different device and have the same settings/placement.

David Bergquist:
Is this also an issue for the Windows Logos program ?

Do not think so, as I only read of this problem with the Mac OS.

Logos does need to address this, but so far, we have heard little or nothing apart from speculation about Text Comparison. However, TC is not opened during the majority of these complaints.

Posts 60
David Bergquist | Forum Activity | Replied: Thu, Aug 22 2013 10:12 AM

I wish my son had the time and Logos would let him work on this problem.  He is an excellent experienced Mac programer.  He has explained to me what a program has to do to shut down.

Kindle somehow shuts down cleanly and allows one to look at the books where one left off on other devices.  Kindle though, really deals with one book at a time.  

I wish the default for Logos was off line.  Most of the time I do not care to pick up on another device where I left off.  Every other day sync with the cloud would be more than enough for me.  

 

Posts 1002
LimJK | Forum Activity | Replied: Thu, Aug 22 2013 10:34 PM

Hi,

I am running Logos Bible Software 5.1a (5.1.1.0589) on OS X 10.8.4

This is the Scenario that I tried a few times over a few days since the Logos 5.1 SR-3 (5.1.0.0979)

  • I started Logos 5 when I am in a hotspot in a Mall and used Logos 5 for quite a while with a simple Layout for devotion.
  • When done, I left Logos 5 running and run other Apps, like Mail, Word, Preview, etc.
  • When I am ready to go, I closed the Lid ... which put my laptop to sleep
  • When I got home about 30 minutes later, I open my MacBookPro Lid ... Logos 5 is still running
  • When I quit Logos ... I got spinning rainbow wheel (as shown in the Force Quit Applications dialogue below) for about 6 minutes, before Logos actually Quit. (An improvement over Logos 5.1 SR-3 (5.1.0.0979) - where I have to actually Force Quit)

Hopefully the Logs may be useful to the developers.

3441.LogosLogs.LimJK.20130823-130633.zip

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

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Jack Caviness | Forum Activity | Replied: Fri, Aug 23 2013 5:09 AM

Sent an email to Logos requesting some response on these multiple threads about the freeze upon quit problem with OS 10.8.4.

Posts 1002
LimJK | Forum Activity | Replied: Fri, Aug 23 2013 5:20 AM

Jack Caviness:

Sent an email to Logos requesting some response on these multiple threads about the freeze upon quit problem with OS 10.8.4.

Jack,

I just sent an email to tech@logos.com

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

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Jack Caviness | Forum Activity | Replied: Fri, Aug 23 2013 5:52 AM

LimJK:

Jack Caviness:

Sent an email to Logos requesting some response on these multiple threads about the freeze upon quit problem with OS 10.8.4.

Jack,

I just sent an email to tech@logos.com

Mine went a bit higher up the Chain of Command Geeked. Hopefully, we will hear something very soon.

Posts 304
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Martin Potter | Forum Activity | Replied: Fri, Aug 23 2013 2:56 PM

Jack,

There is still an active case for this issue and we continue to make changes that should reduce occurrences of this issue. As noted in this and the referenced threads, this issue is inconsistent, with some users experiencing it often and others occasionally, if at all. This makes the task of tracking down the exact cause more difficult and a fix for one problem may not necessarily fix them all. Continuing to provide logs and a sample of the process when this occurs helps us to narrow down what the occurrences have in common. We appreciate your understanding and continued assistance with this issue.

Mac Developer
Faithlife

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Jack Caviness | Forum Activity | Replied: Fri, Aug 23 2013 3:29 PM

Martin Potter:
There is still an active case for this issue and we continue to make changes that should reduce occurrences of this issue. As noted in this and the referenced threads, this issue is inconsistent, with some users experiencing it often and others occasionally, if at all. This makes the task of tracking down the exact cause more difficult and a fix for one problem may not necessarily fix them all. Continuing to provide logs and a sample of the process when this occurs helps us to narrow down what the occurrences have in common. We appreciate your understanding and continued assistance with this issue.

Thank you for the update. Mine installation is one of the intermittent ones. Will post logs whenever it happens. Would a description of the affected layout be helpful? How could this best be done? However, the problem seems independent of the complexity of the layout.

Posts 77
Michael R. Jones | Forum Activity | Replied: Wed, Aug 28 2013 7:48 AM

Jack:

I'm curious why, if there are so many threads devoted to this (as your post implies) Logos hasn't developed a fix for it. I've been running Logos 4 then 5 on a Mac for almost two years and I have never once, not ever, in either one, seen it close without requiring a Force Quit. It doesn't matter what's open, what's not open, or if nothing's open, it will not close without a Force Quit. When I mention it to tech support people on the phone I'm greeted with "Huh," and nothing more.

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Jack Caviness | Forum Activity | Replied: Wed, Aug 28 2013 8:10 AM

Michael R. Jones:
if there are so many threads devoted to this (as your post implies) Logos hasn't developed a fix for it

The reply I received from Bob Pritchett indicated that the development team has been unable to reproduce this bug. Therefore, I intend to post logs and anything else I can every time L5 freezes, and I would advise anyone else with this problem to do the same.

Unfortunately—or perhaps fortunately—I have not been able to cause L5 to freeze for several days now.

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JT (alabama24) | Forum Activity | Replied: Wed, Aug 28 2013 10:45 AM
Michael R. Jones:

Jack:

I'm curious why, if there are so many threads devoted to this (as your post implies) Logos hasn't developed a fix for it.

The question remains: what is "it." I haven't really ever experienced this until more recently. It's possible that you and I have "it." I think that it is more likely, however, that our issues are unrelated. Have you created a thread about the issue before? Have you given the details and posted logs?

macOS, iOS & iPadOS | Logs |  Install

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Levi Durfey | Forum Activity | Replied: Wed, Aug 28 2013 11:20 AM

Jack Caviness:
Unfortunately—or perhaps fortunately—I have not been able to cause L5 to freeze for several days now.

Same here, Jack. I've been having this issue and just worked up the gumption to collect the logs and now it won't freeze any more (although I am not going to tempt the thing by starting and quitting it over and over!) It's like when you take your car to a mechanic and it behaves for him.

Posts 446
Jonathan Sine | Forum Activity | Replied: Wed, Aug 28 2013 12:35 PM

Jack Caviness:
Did you have Text Comparison open? This seems to have been a common factor in many—but not all—problems of this nature.

Thanks for that! I began having all sorts of difficulty with the program freezing today. Force Quits repeatedly. After closing the Text Comparison, I have had no further freezing.

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

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Jack Caviness | Forum Activity | Replied: Wed, Aug 28 2013 1:57 PM

Jonathan Sine:
After closing the Text Comparison, I have had no further freezing.

Very good. Not sure what caused my freezes to thaw.

Posts 446
Jonathan Sine | Forum Activity | Replied: Thu, Sep 5 2013 11:00 AM

Jonathan Sine:

Jack Caviness:
Did you have Text Comparison open? This seems to have been a common factor in many—but not all—problems of this nature.

Thanks for that! I began having all sorts of difficulty with the program freezing today. Force Quits repeatedly. After closing the Text Comparison, I have had no further freezing.

This continues to be an issue - even after the latest update. Can we get a fix on this?

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

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