Just that.
Yes, and Logos knows there is a bug. Send email or phone them to let them know you are one with the problem. They'll give you your credit.
OK thanks.
I already dealt with customer service last week, they posted, then I received email stated the problem and that I was taken care of and link showing connection to credit. That was all taken care of then a few hours ago I got another email directing me to complete profile which still showed 90%. I think the email may have went out to everyone that didn't have profile completed, in my case I posted and old photo which completed everything and I do not have the partial profile % showing. Maybe it will get sorted again, maybe you need to post a profile photo. Just a thought.
Rog (BlueBird)
Yes, and I have given up trying to fill it out.
Was it sent to everyone. From what I know I've finished my profile... when the original blog came out it said I had only 40% complete... filled in everything and that message no longer appeared but now with that email I'm wondering if there's something missing.
Are people getting the $20 voucher already? I thought the blog stated that they would be released mid-Septemer. Has anyone received their $20 credit?
I got one but when i went there there was no indication it was incomplete.
-Dan
Same with me. I think it went out to everyone.
Mine's complete. No voucher. Another thread in this forum says the credit will happen mid-Sept.
I, too, received an email. I talked with a very helpful person in Customer Service, whose name I've managed to forget. She spent a lot of time trying to figure out what was wrong. Perhaps my certificate will be approved. I hope so.
I received one telling me I had finished the survey BUT not to forget to complete my faithlife profile. The thing is the profile has already been completed. The only option I get when I log in is "Edit Profile" nothing more. I double checked the information and everything they wanted us to provide I put. So it must be a mistake or just a general email that goes out to everybody.
DAL
Same thing here. I sent an email to Customer Support, but they only suggestion they could make was to log out after updating the profile, which would then refresh the page. But I don't see a "log out" button.
Drop down the arrow beside your name (top right). That exposes the Sign Out option:
I got the same email, James. Signed out and back in, but it didn't change anything.
Have the same problem. Dropped an email to CS. Will see what they have to say.
