Crash : L5 SR-2 (5.1.1.0623)

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David Bailey | Forum Activity | Posted: Thu, Sep 19 2013 10:07 AM

Edited: Subject

L5  crashes during start-up and while the home page is still blank.  L5 loads with no crash when I use it off-line.

Tuesday I had updated L5 to SR2 and a few resources were updated too.

Attached files:

0488.LogosCrash.txt

3286.LogosError.log

thanks.

David

Posts 654
David Bailey | Forum Activity | Replied: Thu, Sep 19 2013 10:23 AM

Previously, L5 crashed today twice.  I then launched it off-line without a crash and posted my message above.  I then launched L5 again and it appears to be working now.  I will update this thread if I encounter any additional crashes or errors.

thanks,

David

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JT (alabama24) | Forum Activity | Replied: Thu, Sep 19 2013 11:07 AM

Please do let us know if you have more troubles. Smile 

OSX & iOS | Logs |  Install

Posts 654
David Bailey | Forum Activity | Replied: Fri, Sep 20 2013 6:32 AM

This morning, I launched L5 and it loaded fine.  Homepage populated with items that I have selected.  Press F5 to refresh, and L5 crashed.

Attached logs:

5430.LogosCrash.txt

1805.LogosError.log

David

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JT (alabama24) | Forum Activity | Replied: Fri, Sep 20 2013 7:15 AM

David Bailey:
Homepage populated with items that I have selected.  Press F5 to refresh, and L5 crashed.

Was it repeatable?

FYI - I don't know if Logos would need to see the logos.log file or not, but that is usually important to post.

OSX & iOS | Logs |  Install

Posts 654
David Bailey | Forum Activity | Replied: Fri, Sep 20 2013 7:30 AM

alabama24:
Was it repeatable?

Thanks for asking Alabama24.

No, it is not repeatable exactly.  Launching L5 a second time will not crash the program.  Pressing F5 a second will not crash the program.  However, when the Homepage content or display arrangement changes, L5 crashes.  I removed the Verse of the Day and L5 crashed.

Attached logs:

6165.LogosCrash.txt

4643.LogosError.log

0508.Logos.log

Edit:  L5 continues to crash with Verse of the Day; but does not crash when that item is removed?  And I use L5 at full screen.

Edit2: Yep, the full-screen Homepage bug is back (I think), at least for me. At partial window size, L5 does not crash at all.  Press F5, no crash; add or remove Verse of the Day, no crash.  Will Logos be able to fix this full-windows size bug once and for all?

Thanks,

David

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Sep 20 2013 7:38 AM

I took a look at the logs, but this issue is beyond my ability to assess. Hopefully a full fledged techie will be by to take a look soon. Smile

OSX & iOS | Logs |  Install

Posts 654
David Bailey | Forum Activity | Replied: Fri, Sep 20 2013 7:42 AM

alabama24:

I took a look at the logs, but this issue is beyond my ability to assess. Hopefully a full fledged techie will be by to take a look soon. Smile

Thanks for taking the time to look at the logs.

Posts 8579
LogosEmployee

This is a crash when creating the home page. I'm not sure what causes it, but we have a case in our bug tracking system to investigate and fix it.

The only workaround I know of for now is not opening the Home Page. You can launch Logos 5 without the home page by holding the CTRL key at startup, then checking "Use blank layout" in the Sign In dialog.

Once the program opens, go to Program Settings and set "At startup open to: Blank layout". This will bypass the home page every time you start the application.

We'll post back here once the problem is fixed; at that point, you will be able to enable the home page again.

Posts 654
David Bailey | Forum Activity | Replied: Fri, Sep 20 2013 8:28 AM

Thank you Bradley.

David

Posts 521
Bob Deacon | Forum Activity | Replied: Mon, Sep 23 2013 3:19 AM

Interesting crash of L5 5.1a SR2 this morning. 

L5 had been running for about two days successfully after another round of the endless sync and force quit episode of 3 days ago. Today when I got up with L5 running in the background I attempted to open up my mail on my Mac running ML and mail was taking a long time to load and all the older mail disappeared from the screen leaving only the folders on the left. The next thing I know I get a dialog box telling me Logos had quit unexpectedly! Not sure what that is all about but I am attaching logs.

8306.LogosLogs.rcdeacon.20130923-060014.zip

Bob Deacon

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Dave Hooton | Forum Activity | Replied: Mon, Sep 23 2013 4:48 PM

Bob,

it's not a good idea to post a new problem in the same thread as it will likely be ignored!

I can't get anything specific from your log so you should get in touch with Logos Support.

Dave
===

Windows 10 & Android 8

Posts 521
Bob Deacon | Forum Activity | Replied: Mon, Sep 23 2013 5:13 PM

I posted here since L5 5.1 SR 2 was not a beta! I will repost on the beta forum. Thanks.

Bob Deacon

Dell Inspiron, Windows 10 Latest Update

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Dave Hooton | Forum Activity | Replied: Mon, Sep 23 2013 5:20 PM

Bob Deacon:

I posted here since L5 5.1 SR 2 was not a beta! I will repost on the beta forum. Thanks.

Bob, you should start a new thread in this forum!  The beta forum is inappropriate for a non-beta version. But my recommendation is that you contact Logos Tech Support directly (email or phone).

Dave
===

Windows 10 & Android 8

Posts 521
Bob Deacon | Forum Activity | Replied: Tue, Sep 24 2013 4:22 AM

Been through too much of that already! I'm just going to leave it alone. Maybe one day it will get sorted out! Thanks.

Bob Deacon

Dell Inspiron, Windows 10 Latest Update

Surface Pro 6

MacBook Air (2017) Catalina

Ipad Air 2 (ios 8.2.1)

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Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Sep 30 2013 5:20 PM

Bradley Grainger (Logos):
We'll post back here once the problem is fixed

This will be fixed in 5.1b SR-1.

Posts 654
David Bailey | Forum Activity | Replied: Mon, Sep 30 2013 5:55 PM

Angela Murashov:

Bradley Grainger (Logos):
We'll post back here once the problem is fixed

This will be fixed in 5.1b SR-1.

Thank you Angela and the Logos team.

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