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Mark Smith | Forum Activity | Posted: Tue, Sep 24 2013 7:35 PM

Just today I noticed that the star icon in the ribbon at the top of each resource no longer responds to a touch. The other icons all work, just not that one. I can add something to Favorites, and can access Favorites from the LHS Tools menu, just can't bring up Favorites taping the star.

Anyone else noticed this?

I have closed Logos and reopened, and turned off the iPad and restarted it. No change.

I am using app version 3.4.1 (3.4.1.2143) with iOS7 on a third gen iPad.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Mark Smith | Forum Activity | Replied: Wed, Sep 25 2013 8:12 AM

Bump! Any input? Working for you?

Pastor, North Park Baptist Church

Bridgeport, CT USA

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 25 2013 8:26 AM

Mark Smith:

Bump! Any input? Working for you?

it works for me, sorry! I remember an issue some had at one time with the iPad in landscape mode... But I think it was fixed, and I can't reproduce. I am running beta, however. 

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Mark Smith | Forum Activity | Replied: Wed, Sep 25 2013 8:41 AM

Thanks. I was hoping not to have to reinstall. 

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 9090
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Mark Smith | Forum Activity | Replied: Wed, Sep 25 2013 8:43 AM

I just tried portrait mode and the star works there. So it is a problem in landscape mode. Should this be reported as a bug?

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 1134
Juanita | Forum Activity | Replied: Wed, Sep 25 2013 8:50 AM

I have the same issue, Mark, since you mentioned it and I can duplicate it in ios 6.1.3.  FYI

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Mark Smith | Forum Activity | Replied: Wed, Sep 25 2013 9:02 AM

Joan Korte:
I have the same issue, Mark, since you mentioned it and I can duplicate it in ios 6.1.3.  FYI

Thanks, Joan. Funny thing is it used to work for me.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 27681
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JT (alabama24) | Forum Activity | Replied: Wed, Sep 25 2013 9:07 AM

Mark Smith:

I just tried portrait mode and the star works there. So it is a problem in landscape mode. Should this be reported as a bug?

Sure. I don't know if the issue is fixed with the beta builds, or if the bug exhibits itself sporadically, or under unique circumstances. Since I don't EVER use landscape mode, I have only experienced this issue in helping others troubleshoot... But it has been a while since I have heard anyone complain about it. Tongue Tied

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Mark Smith | Forum Activity | Replied: Wed, Sep 25 2013 9:38 AM

alabama24:
Since I don't EVER use landscape mode,

And that's really all I use, and this problem just cropped up. I attributed it to iOS7 since it appeared after I upgraded to that. But Joan has the problem in iOS 6 so that isn't it.

Love to have the developers insight. If reinstalling will fix it, I'll do that (but hate to have to re-download resources if that isn't a sure fix). If it won't fix it because no one knows what's going on, I'll wait until someone figures it out. Somehow that star icon is not touch sensitive in Landscape mode (at least sometimes). Weird.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Sep 25 2013 10:49 AM

Mark Smith:
And that's really all I use, and this problem just cropped up. I attributed it to iOS7 since it appeared after I upgraded to that. But Joan has the problem in iOS 6 so that isn't it.

This is a known issue that was fixed a few weeks ago in the beta branch.  It is unrelated to iOS7.

Mark Smith:
Love to have the developers insight. If reinstalling will fix it, I'll do that

A reinstall will not fix this issue - we hope to ship a new stable soon.

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Bill Stevener | Forum Activity | Replied: Wed, Sep 25 2013 11:27 AM

When in the default split screen (two equal halves) and landscape mode, the favorites star doesn't work. I found that using the gray button at the bottom to make the side with the star a little bigger, it works fine.

It appears that the program puts the star there, and it fits, but the software later doesn't think there's enough room and it is inactive (strictly my guess as to the cause).

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Mark Smith | Forum Activity | Replied: Wed, Sep 25 2013 11:39 AM

Kevin, thank you. I can live with it, esp. since I can get to it in portrait mode.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 9090
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Mark Smith | Forum Activity | Replied: Wed, Sep 25 2013 11:42 AM

Bill, you are certainly correct in observing the problem does not exist when the screen is not split in half. I hadn't made that observation.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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