Trouble with clean install on Mavericks

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This post has 26 Replies | 1 Follower

Posts 1416
Wes Saad | Forum Activity | Posted: Tue, Oct 29 2013 8:23 AM

I did a clean install of Mavericks a few days ago. Loaded most of my apps fine but I'm having trouble with Logos. I did a clean Mavericks install during seed testing and was able to load Logos at that time (though I think I had backed up my Application Support/Logos4 folder; this time, a completely clean install).

The Logos 5 app installs (just tried a fresh install of 5.1b sr3) but none of my resources are downloading. Looking at the logs, it appears to have found everything I need but it's failing to download them. I've got the app open, no resources in my library, I told it to Update now and it's got the "Checking for updates..." window open but nothing is being found. I'll keep it up and see if that changes, but I'm not seeing any further activity.

Logs attached.

4606.Logging.zip

Posts 28462
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 29 2013 8:40 AM

Chris - I know that you know much more about logs than I do, so I won't even bother looking. Stick out tongue

I also did a clean install of Mavericks. Actually, I also upgraded my HDD to an SSD at the same time. I had some troubles with the installation process as well. To save time, I used the scan command to access the resources from a TM backup. Is that an option?

OSX & iOS | Logs |  Install

Posts 1416
Wes Saad | Forum Activity | Replied: Tue, Oct 29 2013 8:45 AM

What I may do is bring my Logos4 folder from home and pull from that one, but this is my office computer and I didn't bother to keep a backup since it has a much faster connection so I had just planned to redownload and reindex Logos.

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Dave Hooton | Forum Activity | Replied: Tue, Oct 29 2013 2:37 PM

Chris Roberts:
What I may do is bring my Logos4 folder from home and pull from that one,

That is the best course of action. But restart your Mac before you scan the folder (and restart Logos after issuing the scan command).

Dave
===

Windows 10 & Android 8

Posts 1416
Wes Saad | Forum Activity | Replied: Tue, Oct 29 2013 2:41 PM

Dave Hooton:
That is the best course of action. But restart your Mac before you scan the folder (and restart Logos after issuing the scan command).

Well... the *best* course of action is a fix for whatever problem is causing this.

Posts 1416
Wes Saad | Forum Activity | Replied: Wed, Oct 30 2013 11:47 AM

Logos devs, any word on this? It's still not working.

Posts 8413
LogosEmployee

Logos is having trouble attempting to reach our resource download server. I am not aware of anyone else reporting this problem, so it's possibly due to a local firewall blocking Logos' access.

What do you see if you paste this URL into your web browser?

https://s3.amazonaws.com/resources.assets.logos.com/lls_53.10.81/2009-10-27T01_36_22Z/BLIYOUCAN.logos4.lbsevp

Do you get any security certificate warnings? Does it work in Chrome, Safari, Firefox (or whatever browsers you have installed on your system)?

Posts 1416
Wes Saad | Forum Activity | Replied: Wed, Oct 30 2013 2:39 PM

No security certificate issue, but I do get an XML Access Denied message returned from Amazon. I'm using Safari.

Posts 8413
LogosEmployee

OK, so that's the expected output. (And it loaded; it didn't time out.)

Please run "update resources" and post the log files, so we can see if Logos is still logging "timeout" errors even though you can load the page in your browser.

Posts 1416
Wes Saad | Forum Activity | Replied: Wed, Oct 30 2013 6:45 PM

I'll check it when I'm back at the office tomorrow. May go ahead and try another clean Logos install. If it doesn't work, I've copied my files from home to load manually.

Posts 1
Brian Thomasson | Forum Activity | Replied: Wed, Oct 30 2013 7:28 PM

I have exactly the same problem. Running Logos 5, Clean Install, Mavericks. I typed "update resources" into the command window and nothing happened at all. 

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JT (alabama24) | Forum Activity | Replied: Wed, Oct 30 2013 8:02 PM

Brian Thomasson:

I have exactly the same problem. Running Logos 5, Clean Install, Mavericks. I typed "update resources" into the command window and nothing happened at all. 

Welcome to the forums! Sorry you are having troubles. 

Please create a new thread. Make sure to explain the issue clearly. Also, enable and post logs. See my signature line for help. 

OSX & iOS | Logs |  Install

Posts 1416
Wes Saad | Forum Activity | Replied: Wed, Oct 30 2013 8:16 PM

alabama24:
Please create a new thread.

Isn't it more advisable to discuss the same issue in the same thread? If one person finds a solution, it would be useful to others having the problem. Might as well keep everyone in one place to see the solution.

Posts 8413
LogosEmployee

Chris Roberts:

alabama24:
Please create a new thread.

Isn't it more advisable to discuss the same issue in the same thread?

Yes, only if it is the same issue. It's not uncommon for similar symptoms to have different underlying causes.

If it turns out to be the same problem, I'll post a message redirecting the conversation back here. But if it turns out to be a different issue (which is quite likely), carrying on two separate conversations in this thread is difficult.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Oct 31 2013 10:28 AM

Bradley Grainger (Logos):

Chris Roberts:

alabama24:
Please create a new thread.

Isn't it more advisable to discuss the same issue in the same thread?

Yes, only if it is the same issue. It's not uncommon for similar symptoms to have different underlying causes.

In most cases a brand new thread is preferable (IMO). Here is my thought:

  1. Most of the time, we don't know if it is the "same problem."
  2. Each forum member has his or her own level of tech ability and needs
  3. When several conversations happen at once, a user's question might be overlooked. This happens regularly. 
  4. The OP deserves personalized attention. 

How would you like to be in a doctors office, just diagnosed with something, and have someone barge in and say "I'VE GOT THE EXACT SAME PROBLEM!!!!!" and then proceed to dominate the conversation? Obviously not quite the same, but you get the idea. Wink

By the way, the beta forum is a little different in my opinion. Threads there will more naturally migrate to "meta" conversations. 

OSX & iOS | Logs |  Install

Posts 1416
Wes Saad | Forum Activity | Replied: Thu, Oct 31 2013 10:36 AM

Still getting errors. I tried the link you posted and saw the same thing as before, so I'm able to reach it via browser, but the logs are still throwing errors while trying to retrieve data.

I have my resources from home but am thinking I may hold off until this problem is figured out; I assume whatever this glitch is, it's affecting more than just my ability to download resources but is blocking sync period.

As mentioned earlier, this problem only surfaced after a clean Mavericks install with a clean Logos install. Logos was working fine in Mountain Lion and, if I recall correctly, was working from the Mavericks seed (aside from glitches that have since been fixed). I'm also running Proclaim and it's able to sync without issue.

5460.Logging.zip

Posts 1416
Wes Saad | Forum Activity | Replied: Mon, Nov 4 2013 1:26 PM

I still don't have Logos on my office PC. Still getting errors. Any update or suggestions?

Posts 1416
Wes Saad | Forum Activity | Replied: Mon, Nov 4 2013 8:25 PM

In addition to the other person who has reported the same problem in this thread, it's also been mentioned at  http://community.logos.com/forums/t/77208.aspx so I'm apparently not the only one.

Posts 23
Kirk C. Orona | Forum Activity | Replied: Tue, Nov 5 2013 9:10 PM

Dear Chris and others,

I posted a "Work-Around/Solution" in this thread - http://community.logos.com/forums/p/77208/540732.aspx#540732

Kirk

Posts 1416
Wes Saad | Forum Activity | Replied: Wed, Nov 6 2013 1:22 PM

Logos? Anything? No update on this since last week, still no Logos on my office computer... I could try the workaround but that would require prepping an external hard drive since I have nothing else big enough to hold the library, I'd rather just see it working.

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