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Posts 37
GLR | Forum Activity | Posted: Tue, Nov 19 2013 1:54 PM

MacBook Pro Mavericks SSD

This morning I am unable to start Logos 5 - starts to load and then crashes -- sent numerous reports and would really appreciate help - have followed instructions on "Support" page to no avail.

4456.LogosLogs.graemeleslierobertson.20131120-104653.zip

Many thanks,

Graeme Robertson

Posts 29802
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Nov 19 2013 2:31 PM

GLR:
sent numerous reports and would really appreciate help

Sending reports doesn't provide you with help directly... It is still good to do.

GLR:
This morning I am unable to start Logos 5 - starts to load and then crashes

I think the problem is a corrupted database file. Try deleting your ErrorReportManager.db file and restarting Logos. The path is:

Users/graemeleslierobertson/Library/Application Support/Logos4/Data/n7rj3fko.k3g/Errors/Application/ErrorReportManager.db 

NOTE: Your user library is hidden by default in OSX. Google: "Show user library OSX" to discover different ways to reveal it.

macOS, iOS & iPadOS | Logs |  Install

Posts 37
GLR | Forum Activity | Replied: Tue, Nov 19 2013 7:10 PM

Thank you for your amazingly quick response! 
I have followed your instructions and deleted the error file - however it has not resolved the problem - and of course produces another error file each time, however I know how to delete that now. 

Any other suggestions would still be appreciated -- I have sent an email to support as well.

Just for anyone else -- to find library folder in Mavericks - in the GO menu of Finder - pressing the option key and holding it down reveals the Library folder in the drop down menu.

Thanks,

Posts 9527
Forum MVP
Mark Smith | Forum Activity | Replied: Tue, Nov 19 2013 7:27 PM

Graeme,

Another user's error log shows the same errors yours does for today. I told him all I know here: http://community.logos.com/forums/t/77855.aspx

Afraid that isn't much help. The cause of your problem seems to be the same as his. Hopefully this can get sorted out soon.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 29802
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Nov 19 2013 7:32 PM

GLR:


I have followed your instructions and deleted the error file - however it has not resolved the problem - and of course produces another error file each time, however I know how to delete that now. 

I am a "half techie," and may have misread the log. For clarification, however, you don't need to delete that .db file over and over. If it was corrupted, a new one should have been rebuilt, which you will want to leave in place. 

There appear to be several users with a similar issue, which I have not been able to help resolve. Hopefully someone more knowledgable will be by soon. 

macOS, iOS & iPadOS | Logs |  Install

Posts 37
GLR | Forum Activity | Replied: Tue, Nov 19 2013 7:57 PM

Firstly thank you all for responding so quickly! 
I have found a solution - I opened Logos holding down the CMD key and then started up in offline mode -- went to options and turned off all but devotions, preferred bible and daily reading and then restarted as normal -- everything works fine.

Would appear the problem is something to do with the other Home Page options. 

Hope this helps, 

Graeme

Posts 9527
Forum MVP
Mark Smith | Forum Activity | Replied: Tue, Nov 19 2013 8:10 PM

GLR:
Hope this helps, 

It should narrow down the list of suspects. Something isn't being processed correctly when creating the Home Page. Hopefully it is the same thing for everyone who is having trouble and Logos will get it sorted out tomorrow.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 297
Sean McIntyre | Forum Activity | Replied: Tue, Nov 19 2013 8:59 PM

GLR:

I opened Logos holding down the CMD key and then started up in offline mode -- went to options and turned off all but devotions, preferred bible and daily reading and then restarted as normal -- everything works fine.

Would appear the problem is something to do with the other Home Page options. 

I awoke to the same problem. By a process of elimination, I have narrowed it down to the 'verse of the day'. When this option is unchecked, everything appears to be working fine.

Posts 8899
fgh | Forum Activity | Replied: Tue, Nov 19 2013 11:22 PM

Sean McIntyre:
By a process of elimination, I have narrowed it down to the 'verse of the day'. When this option is unchecked, everything appears to be working fine.

Thanks for that. I have already helped two people with it.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 297
Sean McIntyre | Forum Activity | Replied: Wed, Nov 20 2013 1:38 AM

Glad to help

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 20 2013 2:42 AM

Sean McIntyre:
I awoke to the same problem. By a process of elimination, I have narrowed it down to the 'verse of the day'. When this option is unchecked, everything appears to be working fine.

I can recreate the problem in development. It appears that there is a problem with Verse of the Day on Mac. Unchecking the option will work around the issue for now, while we work on a solution.

Mobile Development Team Lead

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 20 2013 8:34 AM

The problem should be resolved now. You may re-enable Verse of the Day on your homepage.

Mobile Development Team Lead

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