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This post has 26 Replies | 6 Followers

Posts 18
Eric Miller | Forum Activity | Posted: Fri, Dec 20 2013 7:41 AM

For a long time now I have been trying to connect with others in faithlife. But nothing seems to work ever on this site.  You cannot talk to tech, you cannot get help, why even have this site in the first place?

Posts 1690
LogosEmployee
Bob Pritchett | Forum Activity | Replied: Fri, Dec 20 2013 9:27 AM

I'm sorry you're having trouble with it -- what isn't working?

You can post questions here.

Posts 1281
toughski | Forum Activity | Replied: Sat, Dec 21 2013 10:51 PM

Bob Pritchett:
what isn't working?

  • I am not able to access Help (clicking on any of the links here:
  • I am not able to un-follow a group
  • I am not able to change Notifications Settings: Where is the Submit button? if all changes are saved immediately, how come they reappear when I reopen the settings window?

overall a frustrating experience.

Posts 21
LogosEmployee
John (Faithlife) | Forum Activity | Replied: Sat, Dec 21 2013 11:11 PM

Hi toughski and meisegm,

What browser and what kind of device (Android, iOS, PC, Mac) are you using?

Thanks,

John Nobile

Posts 1281
toughski | Forum Activity | Replied: Sat, Dec 21 2013 11:21 PM

I use Firefox 26.0 with Win7

Posts 18
Eric Miller | Forum Activity | Replied: Sun, Dec 22 2013 8:02 PM

Hi Bob,

Well currently, nothing is working. Every single link that I click, requires me to sign in, over and over. I can see my tabs, and then upon clicking on one, I have to re-sign-in. Most of what use to be there, such as searching for other groups, no longer displays, starting a new group, is about the only button that is working at the moment.  I'm currently using Google Chrome as my browser. But I have to turn-off all extensions. So I can't even show a screen shot at the moment, of what my screen looks like. This has been this way for a very long time. My last readable post is over 9 months old.

Posts 26544
Forum MVP
MJ. Smith | Forum Activity | Replied: Sun, Dec 22 2013 8:47 PM

meisegm:
requires me to sign in,

Are you sure the login actually took i.e. do you get your name and picture both places marked below?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1281
toughski | Forum Activity | Replied: Sun, Dec 22 2013 8:58 PM

my sign-in definitely works, but links dont

Posts 18
Eric Miller | Forum Activity | Replied: Sun, Dec 22 2013 9:02 PM

Thanks John for the reply,

I'm using a laptop with windows 7 as the base operating system. The browser is Google Chrome, with all the enhancements turned off. Basically, every time I click a link, I have to sign-in and it just loops and loops, without anything ever happening. I have the the same results in IE 9. So I'm not sure that it is a browser error, verses a script error. Hard to say. I have also tried in comodo, both in the sand box and running stand alone. 

Posts 18
Eric Miller | Forum Activity | Replied: Sun, Dec 22 2013 9:42 PM

Thank You for the Reply M. J. This is what my current screen looks like

Posts 26544
Forum MVP
MJ. Smith | Forum Activity | Replied: Sun, Dec 22 2013 11:06 PM

meisegm:
This is what my current screen looks like

So you have signed in as far as Faithlife is concerned. Therefore, the next most likely problem is that cookies are (a) not being passed or (b) are being mutilated in transmission or (c) you have a bad cookie in cache. Although it is the least likely, I would suggest that you clear your cookies (see your browser help to find out how). Try and see if that fixed it. If it didn't, check on your browser (and sometimes security application) to make sure that cookies are enabled. If it still doesn't work, assume that it is something in your operating system or browser that Logos needs to address. You can call support (toll free, Skype ..) and refer them to this thread ... they'll then know that you've tried the most likely causes from your side and that Logos (president and employees) want to track the problem down. John may give you more precise instructions on how to link to the correct person in support).

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 21
LogosEmployee
John (Faithlife) | Forum Activity | Replied: Mon, Dec 23 2013 11:57 AM

Hi toughski and meisegm,

Thanks for taking the time to report this and for helping us investigate.

Do you know if javascript is disabled on your browser? If you are uncertain, this site will check for you: http://isjavascriptenabled.com/

If javascript is disabled, can you enable it and let us know if Faithlife.com begins working again? If you are uncertain how to enable javascript, these instructions can help: http://www.enable-javascript.com/

Thanks,

John Nobile

Posts 1281
toughski | Forum Activity | Replied: Mon, Dec 23 2013 12:29 PM

JavaScript was enabled

Posts 106
LogosEmployee
Richard Kiene | Forum Activity | Replied: Mon, Dec 23 2013 5:00 PM

Interesting. I was not able to reproduce the behavior you're describing on Firefox 26 until I disabled JavaScript. Would you mind navigating to about:config in a new tab on Firefox, search for javascript, and let us know what the value of "javascript.enabled" is?

If JavaScript is disabled it will look like the screenshot I've posted below

 

Posts 1281
toughski | Forum Activity | Replied: Mon, Dec 23 2013 7:55 PM

default boolean true

Posts 149
Timothy Brown | Forum Activity | Replied: Tue, Dec 31 2013 6:48 AM

In three browsers (IE, Firefox and Chrome), all of which have Javascript enabled, when I'm in my profile and click on Groups, I get a list of group invites. Clicking on "I accept" doesn't seem to do anything. When I go to a group and click on the document tab, it says it's loading and no documents load. Also, on the main Faithlife page, clicking on the ribbon (Faithlife + You, Faithlife + Churches, Faithlife + Schools) doesn't work.

Windows 8.1 64-bit, Core i5-3330, 8GB RAM

Posts 99
LogosEmployee
Patrick Nausha (Faithlife) | Forum Activity | Replied: Tue, Dec 31 2013 11:05 AM

Are any of you running any browser plugins or addons? People have had issues before with ad-blocking plugins that disable JavaScript or other crucial content.

-Patrick

Software Developer
Faithlife

Posts 149
Timothy Brown | Forum Activity | Replied: Sat, Jan 4 2014 11:37 AM

Avast Online Security is the plug-in that prevents Faithlife from working. I like this plug-in, so I guess I'll just have to remember to disable it to use Faithlife. I'd encourage you to make Faithlife less vulnerable to paralysis by plug-ins.

Windows 8.1 64-bit, Core i5-3330, 8GB RAM

Posts 4
Melissa Tucker | Forum Activity | Replied: Fri, Jan 17 2014 5:32 PM

Aw - major bummer!  I was soooo looking forward to participating with our local Study Group via Faithlife, but our PC is protected by Avast Antivirus software.  Thanks for the post.  I was really struggling to try to figure out why, when I would pull up the group page, I had no ability to post & other functionality was disabled or unavailable (while others in the group did not seem to have any of the same issues).  If Faithlife ever works out a solution that allows it to run with Avast in the background please do post some communication indicating that's the case ... I'd really like to have the ability to participate with the rest of our group.

Posts 26544
Forum MVP
MJ. Smith | Forum Activity | Replied: Fri, Jan 17 2014 7:12 PM

Welcome to the forums Melissa. Usually it is the responsibility of the antivirus to learn to work with the application rather than the reserve so I'd watch for changes in Avast ... or switch to an alternative anti-virus.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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