Read Aloud Not Responsive

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Posts 230
Claybon Collins Jr | Forum Activity | Posted: Thu, Dec 26 2013 1:52 AM

Has anyone experienced this problem and have a solution....I am running Logos 5 on a Windows 8.1 PC.  Lately when I do Ctrl + R, the program shows that reading has started but no sound.  When I stop the reading and do "close all", the program freezes and I must go to "Task Manager" to close it.  I uninstalled and reinstalled Logos (don't want to do that again) but no change.  Any thoughts on what action to take to correct this unwanted action?

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Dec 26 2013 2:16 AM

We need to see some logs (upload the zipped folder) but it would also help to see the Windows Event viewer.

Dave
===

Windows 10 & Android 8

Posts 230
Claybon Collins Jr | Forum Activity | Replied: Thu, Dec 26 2013 3:16 AM

Thanks Dave for your quick reply, I hope I did this right.

Log Name:      Application
Source:        Application Hang
Date:          12/26/2013 4:35:31 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Pastorc
Description:
The program Logos.exe version 5.2.0.91 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 1d6c
 Start Time: 01cf021b88a6e611
 Termination Time: 4294967295
 Application Path: C:\Users\Claybon\AppData\Local\Logos5\System\Logos.exe
 Report Id: 0f2a99ef-6e11-11e3-bed4-bc855631817c
 Faulting package full name:
 Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-26T09:35:31.000000000Z" />
    <EventRecordID>136541</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Pastorc</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Logos.exe</Data>
    <Data>5.2.0.91</Data>
    <Data>1d6c</Data>
    <Data>01cf021b88a6e611</Data>
    <Data>4294967295</Data>
    <Data>C:\Users\Claybon\AppData\Local\Logos5\System\Logos.exe</Data>
    <Data>0f2a99ef-6e11-11e3-bed4-bc855631817c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>

Posts 230
Claybon Collins Jr | Forum Activity | Replied: Thu, Dec 26 2013 5:42 AM

Been on the phone with Dell Computer and have id some problems with my system.  If not able to get them sovled, must do a complete system install...ugh...not again!!

Posts 8579
LogosEmployee

Claybon Collins Jr:

Lately when I do Ctrl + R, the program shows that reading has started but no sound.  When I stop the reading and do "close all", the program freezes and I must go to "Task Manager" to close it.

A few other customers have reported this problem. We've investigated, and suspect it may be an infinite loop in the "SpeechSynthesizer" component in the .NET Framework. However, we haven't been able to reproduce the problem to confirm this suspicion. If we're correct, it's a bug that would need to be reported to Microsoft. We haven't found a way to work around it in Logos 5; the only "fix" is to avoid Read Aloud, sorry.

Posts 230
Claybon Collins Jr | Forum Activity | Replied: Thu, Dec 26 2013 9:26 AM

Thanks for the information.

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