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Ron | Forum Activity | Posted: Fri, Jan 3 2014 3:07 PM

iPad 3 64GB

iOS 7.0.4

Logos 4.0.3

Everything about the responsiveness of the app is REALLY slow for me:

  • Swipe to scroll the library...20-30 seconds later it scrolls
  • Go to home screen...it starts, hangs, for 45+ seconds, and then finally goes to home
  • I've had it hang 45-degrees through a rotation for 1-2 minutes before finally finishing
  • Even pressing the home button to return to iOS home hangs the app for 1-2 minutes before responding
  • About the only thing in the app that doesn't exhibit this behavior is page turns (at least on downloaded books, I haven't tried with non-downloaded books)

I've rebooted the iPad, I've deleted and re-installed the app, and I just finished doing a full wipe of the iPad hoping to resolve the problem, but it still does exactly the same thing.  I don't have any of these problems on my iPhone.  I also don't have any other iPad apps that are exhibiting any kind of similar behavior.

Help! :-(

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JT (alabama24) | Forum Activity | Replied: Fri, Jan 3 2014 3:37 PM

Ugh. I can't help you. Everything I would think to try, you have already done. Tongue Tied

How many downloaded resources do you have? I am on an iPad 3 also (16 GB wifi) with just over 100 downloaded resources and have no issues. 

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JT (alabama24) | Forum Activity | Replied: Fri, Jan 3 2014 3:42 PM

I do have something for you to try... But I think it's a long shot. (I think a reinstall would have taken care of any issues, and certainly a wipe of the device). 

From the home page, type rebuild index (cap sensitive) and wait 5 minutes or so without letting the app being closed or iPad turning off. 

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steve clark | Forum Activity | Replied: Fri, Jan 3 2014 5:30 PM

try disabling Notes in your iPad (a lot of highlighting can really slow it down)

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

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JT (alabama24) | Forum Activity | Replied: Fri, Jan 3 2014 8:04 PM

steve clark:
(a lot of highlighting can really slow it down)

I concur... but what makes his situation interesting is that his problem is also with the library itself! 

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Ron | Forum Activity | Replied: Sat, Jan 4 2014 3:24 PM

Sorry, I was out of town last night and just got back.  I tried the rebuild index command without any change in result, but in playing around some more, I found that my initial description may have been too broad.

It seems that ALL my problems occur within the library.  When using the app, I'm usually either in a book or in the library...hence my initial feeling that everything except reading was having responsiveness issues.  I also thought the issues extended to the home screen because going from library to home has issues.  So here is my revised list of issues, with revisions in italics:

Ron:

Everything about the responsiveness of the library is REALLY slow for me:

  • Swipe to scroll the library...20-30 seconds later it scrolls
  • Go to home screen from the library...it starts, hangs for 45+ seconds, and then finally goes to home
  • I've had it hang 45-degrees through a rotation for 1-2 minutes before finally finishing (when in the library view)
  • Even pressing the home button (while in the library view) to return to iOS home hangs the app for as much as 1-2 minutes before responding
  • Tapping library from any other part of the app causes the app to hang for at least 30-45 seconds before finally displaying the library
  • Other areas of the app work perfectly fine: reading a book is responsive, the home screen is responsive, passage guide is responsive, etc

I have no more than 20-25 books downloaded if that makes any difference.  Also, in light of the new information, I don't think notes/highlights are related, but FWIW, my primary Bible doesn't have any notes or highlights, nor do the other resources that are currently downloaded.

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JT (alabama24) | Forum Activity | Replied: Sat, Jan 4 2014 4:01 PM

Logos needs to respond. If you don't hear back, give them a call.

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Ron | Forum Activity | Replied: Sat, Jan 4 2014 4:30 PM

Thanks alabama...will do.

Posts 750
David A Egolf | Forum Activity | Replied: Tue, Jan 7 2014 11:56 PM

Hi Ron,

I just acquired an iPad first generation with 64 GB and IOS 5.  I bought it specifically for reading from the Logos and Vyrso apps.  I intended to download my complete library into each app so that I would not need to be wifi connected.

I started the process with an initialized iPad.  My library has just over 1,000 books to download.  I have lots of notes files and lots of highlights.

I noticed that prior to downloading both apps were very unstable.  They were slow for library access as well as reading once a book was delivered.  The "synchronizing" icon was constantly twirling unless I was in reading mode.  The library organization was incomplete in the sense that even though I had the view sorted by "recent" a lot of recently viewed books had not bubbled up on the list.  This initial activity was on a slower network.

Once I got to my home network things were more stable.  However, for the first dozen books of download I experienced lots of crashes for both Vyrso and Logos.  The crashes would typically occur when I tapped the icon to download the next book.   After about a dozen books and half a dozen crashes the app activity smoothed out.  I then initiated a full download.  This caused several more crashes and the full download request did not seem to be remembered between crashes until maybe 4 crashes had occurred.  By this time I noticed that most of my "recent" books; i.e., the last 6 months of reading had been sorted to the front of the library list.  I set Logos on Monday night and Vyrso on Tuesday night.  They both exhibited the same stalls and crashes.

I really think that  a weak internet connection would have made this totally intolerable.  As it was, it seemed that the initial library view sort and the downloading of the notes and reading lists was causing a lot of stalls and crashes.  Again, once all my notes files appeared, then things really smoothed out.

By "smoothed out", I mean that I could actually monitor the full download by scrolling around on the library list and even visit individual books to see if they were currently downloading or installing.  Once things got rolling the full download completed in just over 2 hours for just under 10GB of data in each library.

I think I saved myself some grief by changing the iPad to not lock the screen.  I did this on the second day because I think some crashes occurred when the screen saver kicked in.

I haven't had much stick time with either app since the download completed, but the initial use of Logos looked a lot better.

I have no idea if the library view is remembered from one day to the next if you don't perform a download.  I have not experienced delays like this on my other iPad 1 where I just download fewer than a dozen books at a time.  The library view had taken some time to refresh, but I never experienced so many crashes.  Again, I don't have a lot of experience with this recent update on my older, smaller iPad.

BTW: The prior versions of the app allowed you to set columns and synchronization between windows.  Does those controls exist somewhere?

Regards,

David

 

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Graham Criddle | Forum Activity | Replied: Wed, Jan 8 2014 12:12 AM

Hi David

David A Egolf:
I bought it specifically for reading from the Logos and Vyrso apps.  I intended to download my complete library into each app so that I would not need to be wifi connected.

It seems your scenario is different to Ron's as his issues appeared with just a few resources downloaded whereas many of the problems you encountered seemed to occur downing the significant download period. Please be aware that if you need to reinstall the app for any reason you will need to download these resources again.

David A Egolf:
The prior versions of the app allowed you to set columns and synchronization between windows.  Does those controls exist somewhere?

Yes - the multi-column setting is in the "View Settings" menu - click on a resource and select Aa from the menu bar at the top

Synching between panels is done by clicking and holding on the separator bar and then choosing either "link panels" or "sync panels"

Graham

Posts 750
David A Egolf | Forum Activity | Replied: Wed, Jan 8 2014 9:31 AM

Hi Graham,

While my target use case is certainly different from Ron's, Ron recounted that he had performed fresh installations in order to work around his problem.  My point was that a fresh installation with a medium sized library seems to take some settling time perhaps to prepare the library view and download notes files.

Thanks for the pointers on screen and panel control. 

Regards,

David

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 8 2014 10:12 AM

David A Egolf:
I just acquired an iPad first generation with 64 GB and IOS 5.  I bought it specifically for reading from the Logos and Vyrso apps.

David A Egolf:
I started the process with an initialized iPad.  My library has just over 1,000 books to download.  I have lots of notes files and lots of highlights.

Ouch. Is there a reason you actually need to download all of your books?

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 8 2014 12:02 PM

Ron:
It seems that ALL my problems occur within the library.

Hi Ron,

There's a bug related to the reading progress indicators - the issue has already been fixed internally and made it into the beta version released yesterday.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 8 2014 12:10 PM

David A Egolf:
I just acquired an iPad first generation with 64 GB and IOS 5.  I bought it specifically for reading from the Logos and Vyrso apps.

Hi David,

There are some persistent iOS 5 issues that we are still trying to track down, but we generally discourage customers from using older devices.  Before long we will be dropping support for iOS 5.x devices since our customer base is already below 5% - we do the same thing for Logos Desktop by no longer supporting older versions of Windows and OS X.

Posts 750
David A Egolf | Forum Activity | Replied: Wed, Jan 8 2014 12:28 PM

When I travel I don't have reliable internet access.  I am sometimes offline for a week.  Even when I take my wife shopping or I am waiting in a doctor's office I am not guaranteed internet service.  Having all the books available means I don't have to plan in advance.

So it's not a matter of "need" so much as convenience. 

I also got tired of trying to remember which app has the book I want once I am disconnected.  I just put in a suggestion on the mobile forum to share downloads between Logos and Vyrso.  If this could be done, then shuffling between books when offline would be easier.

Posts 750
David A Egolf | Forum Activity | Replied: Wed, Jan 8 2014 12:34 PM

I'll be happy as long as you let me continue to use the last working version.  Both of my iOS 5 iPad's will probably give up the ghost within a year.  (On board batteries don't last forever.)  By then I will be content to move on. 

In the meantime I'll decide whether having most of my library local is something to shoot for with my next tablet purchase.  I already have enough space on my Android tablet so I may go ahead and fully load it, as well.

Thanks for the heads up!

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 8 2014 12:40 PM

David A Egolf:
I'll be happy as long as you let me continue to use the last working version.

Yes, that will always be the case.  We dropped support for Android 2.2 a while back but still have some customers using older versions of Logos.

Posts 1873
Alan Macgregor | Forum Activity | Replied: Sun, Jan 12 2014 11:11 AM

Kevin Byford:

There are some persistent iOS 5 issues that we are still trying to track down, but we generally discourage customers from using older devices.  Before long we will be dropping support for iOS 5.x devices since our customer base is already below 5% - we do the same thing for Logos Desktop by no longer supporting older versions of Windows and OS X.

Kevin

I do hope that you manage to sort out the app for iOS 5 before you drop those of us who have the temerity to expect a device to be still operating when it is 3 years old!! That's the time that I've had my iPad - only 8 months after its first launch.

I would hate to be stuck with an app that wouldn't work properly (it crashes on take off about four times out of ten. The rest of the time it hangs for ages before it gets beyond the splash screen display.) If the next Logos iOS app doesn't run on iOS 5 properly then my goose is well and truly cooked!

Surely Logos wouldn't do this to us!?

Every blessing

Alan

iMac Retina 5K, 27": 4GHz; 16GB RAM;MacOS 10.12.2; 1TB FD; Logos 7

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JT (alabama24) | Forum Activity | Replied: Sun, Jan 12 2014 11:26 AM

By "dropping support," I think Kevin just means that the new releases of the app will only be compatible with those devices running the newer versions of iOS. 

Alan Macgregor:
I would hate to be stuck with an app that wouldn't work properly (it crashes on take off about four times out of ten. The rest of the time it hangs for ages before it gets beyond the splash screen display.)

I can't remember: Have you created a thread about this issue? Have you deleted the app and reinstalled?

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Posts 142
David Medina | Forum Activity | Replied: Sun, Jan 12 2014 5:47 PM

Ron, I don't know if you solved the issue, but have you checked how many apps are opened at the same time? Have you check how much space you have available in the app? At one time I found that something was hugging space in my iPad and did not know what, Although I didn't have any issues I ended up resetting the whole iPad and starting from scratch. 

It should not run slow at all as the new app runs smoother and faster than the previous one. I have a iPad 3 with 32GB. So it has to be some conflict somewhere that is messing up the iPad or the iPad is going bad. 

I would suggest to call support so you get it solved faster. 

Wish you the best!

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