Crash in Logos 4.0a

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Pam Larson | Forum Activity | Posted: Fri, Dec 25 2009 1:52 PM

This crash just happened twice in a row:

The crash occurred when I tried to select the phrase "Tg. Isa. 41:8-9" in order to highlight it. The resource is "The Way of the Lord" by Joel Marcus.

I tried a 3rd time opening only that resource and it crashed again.

HP Pavilion dv7 Notebook PC, x64-based, AMD Turion X2 Dual-Core Mobile RM-72, MS Windows Vista Home Premium.

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Dave Hooton | Forum Activity | Replied: Fri, Dec 25 2009 10:58 PM

Can you repeat the crash but set up some logs to capture what is happening - see http://wiki.logos.com/Diagnostic_Logging

Dave
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Windows & Android

Posts 577
Pam Larson | Forum Activity | Replied: Sat, Dec 26 2009 9:55 AM

Dave Hooton:

Can you repeat the crash but set up some logs to capture what is happening - see http://wiki.logos.com/Diagnostic_Logging

 Thank you Dave - here's the log:

2727.Logos4.log

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Dave Hooton | Forum Activity | Replied: Sun, Dec 27 2009 4:02 AM

Pam Larson:
Thank you Dave - here's the log:

We should now be able to get a Logos tech to look at this error.

Dave
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Windows & Android

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LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Mon, Dec 28 2009 10:00 AM

Pam Larson:

The crash occurred when I tried to select the phrase "Tg. Isa. 41:8-9" in order to highlight it. The resource is "The Way of the Lord" by Joel Marcus.

I suspect that the problem is in opening the resource "Targum Jonathan to the Prophets". If you simply open that from My Library, does Logos 4 crash?

You should be able to highlight the text by first placing your mouse cursor over "Tg. Isa. 41:8–9:" and then moving it to the left until it changes from a hand to the regular arrow (this will occur in the left margin). Once it becomes an arrow, click and drag (to the right) to highlight the text; this shouldn't crash.

Posts 577
Pam Larson | Forum Activity | Replied: Mon, Dec 28 2009 11:04 AM

Bradley Grainger:

I suspect that the problem is in opening the resource "Targum Jonathan to the Prophets". If you simply open that from My Library, does Logos 4 crash?

Thanks, Bradley, that narrowed it down. I had put all my targums in Hidden Resources. Once I unhid Targum Jonathan, I was able to highlight the phrase without any problems, even without the Targum being open.

But should Logos behave this way with hidden resources? I would have thought hidden resources would be treated similarly to locked resources.

 

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