I posted this as a response to another thread, but I feel that it warrants its own thread.
I am having an issue on my Windows 7 machine (plenty of horsepower) at church. The video consistently runs behind the audio. It doesn't matter if it is local only or if it has been uploaded to the group. I figured that it was a problem with how the video had been transcribed or maybe even a problem with the codec on the machine since the same video plays fine on my Windows 7 machine at home. So, I did a test. I downloaded a video (mp4) and played it with VLC and Windows Media Player, no problems with either. As soon as I added the video to Proclaim (local machine only) the video started lagging behind the audio. This has happened with every video for the last two weeks. We always run the latest version of Proclaim. I have been able to get around this by having my A/V operator switch to VLC to play the videos, but that is annoying and we would much rather stay in Proclaim for everything. PLEASE HELP!
This is the same issue that I am having on my machine, albeit with a .mov file rather than a .mp4
Hey Jeremy,
What are the system specs of the computer that is having this problem? I am trying to reproduce the issue with no luck. Therefore I am trying to find a machine that has similar specs to yours.
Here are the specs of my computer:
I saw that you were able to reproduce Jeff Holcomb's issue using a Windows 7 VM. Do you think that could be the same issue as what I am seeing?
Thanks Jeremy,
Also, which presentation was this happening in? I am trying to find the video(s) that are giving you trouble.
I just created one named "Video Sync Test" that contains only the video that was causing problems. This particular video caused problems whether I played it locally only or if I had it uploaded to the group.
Thanks, so I just tried the video in that presentation and it seemed to play fine for me. I am going to be investigating this as well as a few other video related issues, so I will update you with what I find.
I tried a couple different videos this weekend that worked fine. The difference being that they were not HD (< 720p). My thought was that because the resolution of the screen is less than that of the HD video maybe Proclaim is doing some sort of scaling that could be causing it to slow down? Just trying to add a few more data points.
I am still seeing this problem. I happens with most videos but not all. I can't seem to figure out what is common across the videos that don't work because once the video is in my library if it doesn't work (meaning that the audio and video are out of sync) if I delete the video item and re-add the video from my library (without uploading it again) the next time it might work. I might have to try this 3-4 more times, but usually I can eventually get it to work. However, then I have to cross my fingers that it will still work once the service starts and we are ready to play it "for real." I am this close to not using Proclaim for videos at all and just switching over to an external video player for videos, because the video ALWAYS work outside of Proclaim. This is 100% a problem with Proclaim.
I have created a presentation called "Video Sync Test" that contains 2 of the videos that we have had problems with recently. In this small presentation they are more likely to work than in our actual Sunday Morning presentation, does that make any more sense?
Please help fix this problem, I love Proclaim, but this problem is very frustrating.
Followed up offline.
We are experiencing this problem. Can you share the fix?
I'm having this issue as well, the video and audio go out of sync on FaithlifeTV.It happens on a Windows 10 machine, a chromebook and an android phone. All have the same issue and it is obviously a FaithlifeTV streaming problem. I don't have this problem with Netflix or Prive Video and it doesn't happen with locally saved mp4 files.
So the problem is clearly with FaithlifeTV streaming.
How do we go about getting Faithlife to look into this bug?