Crash on opening

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Posts 170
Bob | Forum Activity | Posted: Sat, Apr 5 2014 7:33 PM

I just upgraded LOGOS on both my iMAC and MacBookPro. On both systems the program starts, putts up an empty window, minimizes that window, reopens it and then crashes.

The log files from the iMAC are:  1200.Archive.zip

I added this to another thread but, per suggestions there, have created this new thread.

Bob - 17" MBP quad 2.3GHz 4GB  and iMAC

Posts 170
Bob | Forum Activity | Replied: Sat, Apr 5 2014 7:43 PM

These are log files saved with the logging tool:

Before enabling logging

6567.LogosLogs.bobp2005.20140405-223520.zip

After enabling logging:

4478.LogosLogs.bobp2005.20140405-223822.zip

Bob - 17" MBP quad 2.3GHz 4GB  and iMAC

Posts 170
Bob | Forum Activity | Replied: Sat, Apr 5 2014 7:48 PM

These logs are from the MBP, same symptoms as the iMAC.  

3660.LogosLogs.bobp2005.20140405-224639.zip

Bob - 17" MBP quad 2.3GHz 4GB  and iMAC

Posts 25584
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Apr 6 2014 5:26 AM

Bob:
These logs are from the MBP, same symptoms as the iMAC.

Thanks for the logs, Bob. They indeed have the same issue but you will have to wait for Logos to diagnose the cause.

You could try opening to a blank layout (start Logos with Cmd key) and select another layout (or create a new layout).

Dave
===

Windows 10 & Android 8

Posts 170
Bob | Forum Activity | Replied: Sun, Apr 6 2014 7:17 AM

Thanks for the hint. When I tried opening it got to the empty layout and started downloading 10.7 MB of updates. At least it is something new. I will update when it is finished.  After download it wanted a restart. The restart worked. It is running. Now to test my layouts to see if I can use them again.

The last used layout crashes the app. That layout must be (part of) the problem 

Bob - 17" MBP quad 2.3GHz 4GB  and iMAC

Posts 2554
Lee | Forum Activity | Replied: Sun, Apr 6 2014 8:36 AM

I'm wondering if the developers could put in some kind of a routine to scrub the layout and/or reload from server.

Posts 28236
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Apr 6 2014 9:36 AM

Bob:
The last used layout crashes the app. That layout must be (part of) the problem

If so, try building the layout again from scratch. Sometimes layouts become corrupt and you just need to start over.

OSX & iOS | Logs |  Install

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