Sync error on new install

Page 1 of 1 (6 items)
This post has 5 Replies | 0 Followers

Posts 46
Peter Bongers | Forum Activity | Posted: Wed, Apr 23 2014 12:11 PM

Greetings

Had to do a new install yesterday, and while everything seems to be in its proper place (including docs and highlights, etc) I am getting a constant sync error. Firewall seems to be letting Logos through, and I've quit and restart both Logos and windows a couple of times.

Any help would be appreciated!4682.LogosError.zip

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Wed, Apr 23 2014 12:29 PM

There is a case for this issue, and it will be fixed in an upcoming service release. For fresh installs, you will get these sync errors for the first 5 launches. After launching the app the 6th time, the errors should stop. Sorry for this inconvenience!

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

Posts 46
Peter Bongers | Forum Activity | Replied: Wed, Apr 23 2014 1:06 PM

No problem... thanks for letting me know! Smile

Posts 3084
SineNomine | Forum Activity | Replied: Thu, Apr 24 2014 7:23 AM

The same problem occurred when I downloaded Verbum yesterday, and it corrected itself in the same way.

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Tue, Apr 29 2014 2:03 PM

This is now fixed in 5.2a SR-3.

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

Posts 46
Peter Bongers | Forum Activity | Replied: Wed, Apr 30 2014 10:47 AM

Much appreciated... thanks for the quick turn-around!

Page 1 of 1 (6 items) | RSS