LOGOS 4aSR2 crashes while reading a book.

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Posts 170
Bob | Forum Activity | Posted: Thu, Dec 31 2009 4:57 PM

This has happened twice. While I was reading "Mastering Pastoral Counseling" in a floating window with the highlighter panel also in a floating window. No warning or message, windows simply crashed - not just logos but windows XP as well.

I run on an iMAC i7 27" using Parallels 5.0 and Windows XP/ SP3.  

I am not sure at this point if it is the floating highlighter, or the new release of LOGOS.  (Slightly less likely is the recent upgrade to parallels.  I will try on another machine later to see what is happening.  It does not seem to happen if the hi-liter  window is not floating.  I can insert high-lighitng in the document without the crash if the high-lighter window is docked.  

Bob - 17" MBP quad 2.3GHz 4GB  and iMAC

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Dave Hooton | Forum Activity | Replied: Fri, Jan 1 2010 3:32 AM

We need some logs to understand what is happening. See http://wiki.logos.com/Diagnostic_Logging and upload the results.

Dave
===

Windows 10 & Android 8

Posts 170
Bob | Forum Activity | Replied: Fri, Jan 1 2010 7:12 PM

Here is the first log I got.  [View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/7220.Logos4.log.zip:550:0]

It looks like the problem is related to updating rather than viewing.

 

 

Bob - 17" MBP quad 2.3GHz 4GB  and iMAC

Posts 463
George Allakhverdyan | Forum Activity | Replied: Mon, Jan 4 2010 9:52 AM

Robert Phillips:

Here is the first log I got.  [View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/7220.Logos4.log.zip:550:0]

It looks like the problem is related to updating rather than viewing.

 

Hi the log doesn't seem to have the version number, can you reproduce this issue once more and upload the new logs? Can you post the steps you took to reproduce this issue?

 

 

Posts 170
Bob | Forum Activity | Replied: Mon, Jan 4 2010 10:28 AM

The version (now)  is  4.0aSR-2 (4.0.3.4767)

 

After a round of sync now/update now after the crash,  it seems to have gone away.  I haven't had it crash since I posted the log.  The last time the crash happened while I was away from the computer with a book and the highlight control open in floating windows.  

I think that the actual steps to reproduce were coincidence rather than causal.  Thanks for checking and thanks for working on the project. If it crashes again I will post the log.

 

Bob Phillips

Bob - 17" MBP quad 2.3GHz 4GB  and iMAC

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