Please hire a UI consultant ... or copy industry leaders

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Posts 1281
toughski | Forum Activity | Posted: Fri, Jun 6 2014 11:22 PM

I had a simple task today - change software password. On any other site it takes 2 minutes max. Not on Logos.com!

When one signs in, a hodge-podge of account settings is presented:

with the proliferation of LOGOS' websites (logos.com, Biblia, Vyrso, Faithlife, Noet, etc.) each interconnected, but with different passwords it took me 15 minutes to finally find where to change the password for Logos application. Literally, the last place one expects it to find - at the bottom of the page:

Ironically, I had to use the search feature to find how to change password.

All I can say is, I expected more from a company that prides itself on Customer service. Please take a look at Apple, Amazon or any other company that also owns multiple brands. Guess what, their user interface is understandable and intuitive.

Posts 1714
Robert M. Warren | Forum Activity | Replied: Sat, Jun 7 2014 4:15 AM

Just don't hire any of them that have worked on Adobe Pro, Chrome, or iTunes. As busy as the page at issue here is, it is still better than the minimalist, nihilist, lmmersive (yech!), "I want a Guggenheim exhibit for my oh-so-mod UI" designs that obscure nearly every command behind a necessity of endless button exposure actions by the user. It takes 4 days just to get everything productive (or enjoyable in the case if iTunes), instead of having menus that can be productively used in minutes. The Chrome developers have such a hatred for the Home button, that one wonders if they had very unhappy childhoods.

</rant>

Win 10 Android 9 Fire OS 5

Posts 6484
Forum MVP
Lynden Williams | Forum Activity | Replied: Sat, Jun 7 2014 4:49 AM

toughski:
with the proliferation of LOGOS' websites (logos.com, Biblia, Vyrso, Faithlife, Noet, etc.) each interconnected, but with different passwords

Just curious. Why different passwords for each site?

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 1281
toughski | Forum Activity | Replied: Sat, Jun 7 2014 5:51 AM

Lynden Williams:
Just curious. Why different passwords for each site?

this is a question to LOGOS, since they are the ones that chose to have a different "account" for Logos, Faithlife, etc.

As a matter of principle I use a unique password for everything, but this is not what is at issue here. Even (and especially if) my passwords for all the plethora of Logos' sites were the same, changing it, at Faithlife, for example, would not change it for my software.

I needed to change the password in Logos the application (for whatever reason). It proved to be less than intuitive.

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Forum MVP
Lynden Williams | Forum Activity | Replied: Sat, Jun 7 2014 5:58 AM

To the best of my knowledge, change it once (preferably logos.com) and it carries over to the others.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 1281
toughski | Forum Activity | Replied: Sat, Jun 7 2014 6:16 AM

I stand corrected. Embarrassed

My problem was that I did have a different login info for Faithlife. Possibly, when it first rolled out I did not notice that I could sign in with my Logos' password.

However, it is still an architecture/design bug, since I had a SEPARATE account with Faithlife, but one and THE SAME email address. How can that be?Surprise

Also:

Header on the forums (impossible to get to Faithlife)

  Header on Faithlife.com (consistent with other Logos sites)

Header on Logos.com (consistent with other Logos sites)

  Header on Vyrso.com(consistent with other Logos sites)

   Header on VyrsoVoice (consistent with other Logos sites)

no navigation header whatsoever ???

header on Logostalk

Posts 10216
Denise | Forum Activity | Replied: Sat, Jun 7 2014 7:34 AM

I agree.  

I suspect pages kind of morph along, and then suddenly someone gets an idea and they simply morph faster.  But rarely a 'design'.   A couple days ago on the forum, I tried really hard to appear semi-intelligent on how to put the little message on the bottom of a forum post (Logos profile).  I didn't succeed.  It's probably around there somewhere.

But yesterday I also tried to change my password on PayPal. It took me a while to figure out where they had hidden it.   I really think app and site designers never really  connect why it is they're 'designing'.  Large sites trumpet 'change your password!!' and then hide it somewhere.


Posts 272
LogosEmployee
Glenn Airoldi (Faithlife) | Forum Activity | Replied: Mon, Jun 9 2014 8:52 AM

Hello Everyone.  This is a great thread, with some very good feedback for us.  As discussed above, we use Faithlife as the account management hub for all our sites.  Once you have a Faithlife profile and password, it will allow you to access any of the sites quickly and easily.

However, your point about how easy it is to change the password is spot on.  It take four clicks from the Logos home screen to get there, if you know how and where to look.

We will bring this back to the UI team and see if we can't do a better job here. 

Thanks for reaching out.

Posts 1281
toughski | Forum Activity | Replied: Mon, Jun 9 2014 7:54 PM

Glenn Airoldi:
we use Faithlife as the account management hub for all our sites. 

if this is true (and I believe it is), then it is HORRIBLY implemented:

  • when I am signed in to Logos.com and go to Faithlife.com, it fails to see my login and I have to login again!
  • As I stated before, I had a separate Faithlife login - same email address as Logos, but different password. How is this even possible?

This is not about just passwords anymore. Logos has grown to a dozen of sites (and I am grateful for this), but, just like with email newsletters a year ago, it is a mess of sites not being unified and working with one another.

Please fix ALL of your sites (Logos.com, Vyrso.com, Faithlife.com, etc.) recognizing Logos sign-in if a user is signed in already in one of them.

in the future, please design NOT so things (like placement of changing password) could be understood, but so they cannot be misunderstood.

Posts 8893
fgh | Forum Activity | Replied: Tue, Jun 10 2014 6:55 AM

Typical example:

When you launched the new Verbum website, even very experienced users complained on the forums that dynamic pricing wasn't enabled yet. It was, but you expected them to log in first, and they expected to be already logged in, as they were logged in to logos.com, forums, faithlife etc.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 10216
Denise | Forum Activity | Replied: Tue, Jun 10 2014 7:35 AM

I'm getting REALLY suspicious about whether Logos people use Logos.com. Or Logos5. Or the apps.  The cookie problem with Logos.com/Faithlife.com has been there for a LONG time.

Actually, if it's like the company I worked for, the compartmentalization and tight controls on designing/coding almost inevitably lead to the question many customers have ... do they use their own software?  The answer then was 'yes', and the internal employee frustrations were similar to the customer frustrations.

I'd hate to think  Bellingham employees suffer like the customers.  That'd be sad.


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