Page 1 of 1 (8 items)
This post has 7 Replies | 2 Followers

Posts 15
Jeff Lane | Forum Activity | Posted: Sun, Jun 29 2014 2:58 PM

I have noticed in the past few days my "The Bible Knowledge Commentary" keeps downloading and updating every time I relaunch the logos app.  What could be the problem.

Posts 25466
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Jun 29 2014 3:08 PM

Jeff Lane:

I have noticed in the past few days my "The Bible Knowledge Commentary" keeps downloading and updating every time I relaunch the logos app.  What could be the problem.

I don't know what the problem is but you are not alone in seeing this problem - http://community.logos.com/forums/t/86230.aspx..

What version of the app are you using?

Graham

Posts 2780
Erwin Stull, Sr. | Forum Activity | Replied: Sun, Jun 29 2014 3:24 PM

Jeff Lane:

I have noticed in the past few days my "The Bible Knowledge Commentary" keeps downloading and updating every time I relaunch the logos app.  What could be the problem.

I'm pretty confident that this has something to do with the last resource update of "The Bible Knowledge Commentary". Although I am not happy that you are experiencing this issue, I am happy that there is someone else (you) who can confirm this. Smile

You wouldn't happen to be using a Samsung device, would you?

Posts 593
Drew Hannay | Forum Activity | Replied: Sun, Jun 29 2014 3:29 PM

Question for both of you who are having the issue: Was "The Bible Knowledge Commentary" marked for download in Logos Desktop, or did you manually download it on your Android device?

I'm quite perplexed as to what's going on here. I can't reproduce the issue myself, so I'm wondering if it's either 1) something specific to your accounts, like having marked the resource for download in Desktop or 2) an issue caused by updating the resource when you already had the old version downloaded. Both scenarios seem unlikely though, so I'm not sure how to go about debugging this.

Posts 2780
Erwin Stull, Sr. | Forum Activity | Replied: Sun, Jun 29 2014 4:09 PM

Drew Hannay:

Question for both of you who are having the issue: Was "The Bible Knowledge Commentary" marked for download in Logos Desktop, or did you manually download it on your Android device?

I'm quite perplexed as to what's going on here. I can't reproduce the issue myself, so I'm wondering if it's either 1) something specific to your accounts, like having marked the resource for download in Desktop or 2) an issue caused by updating the resource when you already had the old version downloaded. Both scenarios seem unlikely though, so I'm not sure how to go about debugging this.

Greetings Drew;

Prior to the issue and resource update it was already downloaded to both of my devices (Galaxy Tab 2 7.0 and Galaxy Note 2).

After the resource update, the issue began. This is what I have done since to self-troubleshoot (not in order), and working primarily on the Tab 2:

  • Removed the resource using the method on the Mobile App.
  • Remove the resource (after downloading again) using the method on the Desktop.
  • Setting the resource to download using both Mobile and Desktop.
  • Removed and reinstalled the app on the Tablet (power cycling between).
  • Attempted to remove folders on the mobile device.

Each of the above fails, resulting in the same issue.

Note: I also sent in a support log file a couple of days ago.

Posts 2780
Erwin Stull, Sr. | Forum Activity | Replied: Sun, Jun 29 2014 4:19 PM

Also, there was a resource update of the NASB95 (which I have downloaded also), and there are no issues with it, so this appears to be isolated to the BKC update.

Posts 163
Randy Lane | Forum Activity | Replied: Thu, Jul 3 2014 7:30 AM

Jeff Lane:

I have noticed in the past few days my "The Bible Knowledge Commentary" keeps downloading and updating every time I relaunch the logos app.  What could be the problem.

Same problem with NET Bible

Posts 25466
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Jul 3 2014 7:41 AM

153955:

Jeff Lane:

I have noticed in the past few days my "The Bible Knowledge Commentary" keeps downloading and updating every time I relaunch the logos app.  What could be the problem.

Same problem with NET Bible

According to Drew - http://community.logos.com/forums/p/86230/606472.aspx#606472 - this should have been resolved.

Are you still getting repeated downloads of the NET Bible?

If so, can you post version information (available from the Book Info tab)?

Page 1 of 1 (8 items) | RSS