Page 1 of 1 (13 items)
This post has 12 Replies | 1 Follower

Posts 8
Ben Loftus | Forum Activity | Posted: Mon, Jan 4 2010 7:58 PM

Apologies to anyone who has read this but I posted it first in "General' and was advised I might be better off placing it in this forum too

**

Hi; wondering if anyone can help with the following..

After installing the IVP Bible Study Collection from disc I have been unable to activate the software online. After uninstalling Libronix (following the steps on the 'Libronix DLS 3.0 Installation Support' page), I downloaded the latest installer and started again, yet still with the same activation error:

'An internal error (set-registration-code-failed) occurred'

As I'm located in Australia I would prefer not to have to activate via post/phone to the US, but on contacting support the automated reply suggested they were too busy to answer my request and suggested I post on the forums before getting back to them..

If it helps the details are: Libronix 3.0g, Windows XP Home SP3 (there is no issue with broadband that I'm aware of).

Any assistance would be greatly appreciated.

Cheers, Ben

**

Posts 25111
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jan 7 2010 2:28 PM

Is your 3.0g working in every other way, so this is the only issue you have?

What did you try to "activate"  - Libronix or the IVP Collection?  How did you try it?

The best way to activate Libronix is to load a backup of your licence (which is a choice you usually get after installation)

 

Dave
===

Windows 10 & Android 8

Posts 8
Ben Loftus | Forum Activity | Replied: Thu, Jan 7 2010 7:57 PM

Hi Dave,

1. 3.0g seems to be working in every other way, as far as I can see this is the only issue.

2. I'm not too sure what the correct answer is to this. After installing Libronix it informs me that I need to activate the software using the 'Account Management' dialogue which bring us to: 3. Using 'Account Management' there is an option to 'Activate Online' and when I select that option I get the error message. Here's a screen grab which will hopefully help? (I've blanked out the serial number for this post, but it's there correctly)

And looking at this perhaps it is trying to activate IVP only? I'm really not sure..

Thanks for your help

Posts 220
Tim | Forum Activity | Replied: Thu, Jan 7 2010 9:14 PM

I am having a very similar error. I am running WIndows 7 and just installed the Theological Journal Library 12. I get the same error when running they sync licenses. I have not done the installation on my old computer which runs XP, but it is able to successfully sync, so it is something specific to WIndows 7. I tried disabling my firewall and that did not make a difference. - Tim

Posts 220
Tim | Forum Activity | Replied: Thu, Jan 7 2010 9:32 PM

well, I kinda cheated to resolve the issue. I installed the journals on my XP machine and ran the activation and sync on that one and then backed up the licenses and restored them on my windows 7 machine.:-)

Posts 25111
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 8 2010 8:13 PM

Ben

You should try Tools | Account Management again in order to activate the IVP Collection.

Dave
===

Windows 10 & Android 8

Posts 25111
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 8 2010 8:14 PM

Tim Hankins:

well, I kinda cheated to resolve the issue. I installed the journals on my XP machine and ran the activation and sync on that one and then backed up the licenses and restored them on my windows 7 machine.:-)

That's being resourceful!

 

Dave
===

Windows 10 & Android 8

Posts 8
Ben Loftus | Forum Activity | Replied: Sat, Jan 9 2010 4:09 PM

Thanks Tim, but I tried that: fresh install onto a separate notebook gives the exact same error message, but otherwise seems to work fine..

Posts 8
Ben Loftus | Forum Activity | Replied: Sat, Jan 9 2010 4:12 PM

Dave Hooton:
You should try Tools | Account Management again in order to activate the IVP Collection

Have tried many times. Error is the same even after re-installing the software..

Posts 25111
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Jan 10 2010 10:04 PM

Ben Loftus:
Have tried many times. Error is the same even after re-installing the software.

Ben, try Customer Support as they can activate the collection with your serial no.

Dave
===

Windows 10 & Android 8

Posts 8
Ben Loftus | Forum Activity | Replied: Mon, Jan 11 2010 3:16 AM

Dave Hooton:

Ben Loftus:
Have tried many times. Error is the same even after re-installing the software.

Ben, try Customer Support as they can activate the collection with your serial no.

Cheers Dave... that's where I started  : )

Apparently they're overwhelmed due to the new release etc..

If I were in the States it might be easier to get a reply from them but in the meantime (I'm is Aus) I keep getting auto-responders..

 

Posts 25111
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jan 14 2010 4:30 AM

Ben

How are you going with this?

Dave
===

Windows 10 & Android 8

Posts 8
Ben Loftus | Forum Activity | Replied: Thu, Jan 14 2010 4:46 AM

Thanks for following up on this Dave.

Support finally replied to my email yesterday and they have successfully activated the software for their end.

No indication of why I was getting an error but hey, it's working so I'm happy!

Cheers..

Page 1 of 1 (13 items) | RSS