Page 1 of 1 (14 items)
This post has 13 Replies | 1 Follower

Posts 128
Derek | Forum Activity | Posted: Tue, Aug 19 2014 8:20 PM

I have a top of the line new Samsung tablet 10.1.... Logos is fast, except when accessing the Proverbs in the NET bible.   I think the hundreds of footnotes may have something to do with it, but it takes 30-60 seconds to interact with a page, or flip a page....

Something needs to be done....

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Aug 20 2014 3:45 PM

Derek:

I have a top of the line new Samsung tablet 10.1.... Logos is fast, except when accessing the Proverbs in the NET bible.   I think the hundreds of footnotes may have something to do with it, but it takes 30-60 seconds to interact with a page, or flip a page....

Something needs to be done....

Derek,

Is the NET Bible downloaded locally or are you accessing it remotely?

Posts 128
Derek | Forum Activity | Replied: Wed, Aug 20 2014 6:53 PM
It is downloaded onto my tablet...
Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Aug 20 2014 7:08 PM

Derek:
It is downloaded onto my tablet...

I am unable to reproduce this issue.  In the Help menu you'll see a Send Support Info item - please reproduce the issue and then tap Send Support Info and Cc: kevin (dot) byford (at) logos (dot) com so we can examine the app logs.

Posts 128
Derek | Forum Activity | Replied: Thu, Aug 21 2014 6:10 AM

Thanks for looking into this.   Email has been sent. 

Posts 128
Derek | Forum Activity | Replied: Thu, Aug 21 2014 7:03 AM

Note, however, the email I sent you was from a slightly different address than my account used here... Let me know if you need confirmation.

Posts 128
Derek | Forum Activity | Replied: Sun, Aug 24 2014 7:24 PM

My HP Touchpad running CyanogenMod (Android 4.4.4) has the same issue as does my Google Nexus 4 running 4.4.4.   Basically, every device I own reproduces this problem.  Almost a  minute to open Proverbs 18 on my Nexus 4....

I timed it... 45 seconds to open a large text screen on my nexus 4. Decreasing the text size results in 2.5 minutes to open a page. On the touchpad tablet I also had 2.5 minutes to open a page.... (2 minutes almost exactly 30 seconds...)
Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Aug 25 2014 12:26 PM

Derek:

My HP Touchpad running CyanogenMod (Android 4.4.4) has the same issue as does my Google Nexus 4 running 4.4.4.   Basically, every device I own reproduces this problem.  Almost a  minute to open Proverbs 18 on my Nexus 4....

I timed it... 45 seconds to open a large text screen on my nexus 4. Decreasing the text size results in 2.5 minutes to open a page. On the touchpad tablet I also had 2.5 minutes to open a page.... (2 minutes almost exactly 30 seconds...)

Hi Derek, can you please answer the following?

- Is the NET resource downloaded locally
- If so, are you offline or online when the problem occurs
- Do you have Show footnotes Notes enabled
- Do you have Community Notes enabled
- Do you have Notes enabled

Posts 128
Derek | Forum Activity | Replied: Mon, Aug 25 2014 1:02 PM

1. The NET resource and the NET Notes are downloaded locally.

2. I am online when the problem occurs.  On my tablets I am on the network (Fiber optic).  On my phone I'm on ATT's 4G network.
3. Show footnotes is disabled.
4. Community notes is enabled
5. Notes are enabled

I disabled notes and community notes and it still took a LONG time to display a full page. But it may have been a few seconds shorter.

I tried disabling my wireles and it still took a LONG time to disolay the page.

I tried deleting the NET resource and the NET NOTES resource and tried accessing it via wifi and it still took 1 minute 58 seconds to display the page.

It appears to be unrelated to being downloaded or not, whether I'm online or not, and whether I have community notes or Notes enabled.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Aug 25 2014 2:29 PM

Derek:

1. The NET resource and the NET Notes are downloaded locally.

2. I am online when the problem occurs.  On my tablets I am on the network (Fiber optic).  On my phone I'm on ATT's 4G network.
3. Show footnotes is disabled.
4. Community notes is enabled
5. Notes are enabled

I disabled notes and community notes and it still took a LONG time to display a full page. But it may have been a few seconds shorter.

I tried disabling my wireles and it still took a LONG time to disolay the page.

I tried deleting the NET resource and the NET NOTES resource and tried accessing it via wifi and it still took 1 minute 58 seconds to display the page.

It appears to be unrelated to being downloaded or not, whether I'm online or not, and whether I have community notes or Notes enabled.

We can see from your logs that there are indeed navigation delays up to 50 seconds and we're trying to determine why.

Posts 128
Derek | Forum Activity | Replied: Mon, Aug 25 2014 6:30 PM

Well, glad that the error is being identified and addressed. Paying for wisdom and insight for you all.

Thanks

Posts 655
Into Grace | Forum Activity | Replied: Mon, Aug 25 2014 9:50 PM

Thanks Kevin for monitoring the forums and addressing customer issues. This action demonstrates that Logos is committed to its customers.

Posts 128
Derek | Forum Activity | Replied: Thu, Sep 4 2014 6:43 AM

Whatever update was just pushed out yesterday or today, the problem still exists...

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Sep 4 2014 9:41 AM

Derek:

Whatever update was just pushed out yesterday or today, the problem still exists...

Yes, a fix has not yet been discovered/implemented.

Page 1 of 1 (14 items) | RSS